we arrived at the hotel two hours before check-in. They kept our bags behind the desk as they did not have a specified room for luggage. I would encourage them to make one. we went to our room and the AC was not working. The staff was very willing to switch our rooms. However, in the second room, the AC was not working as well so they moved us to the third room. The AC in this room worked, however it was not very strong. The spa amenities are fantastic, especially at night when the air is cool and the pools are warm. There are also saunas and steam rooms as well as an indoor pool. We really enjoyed the spa so we stayed an extra night. The food was very good, especially the free breakfast. The place is clean, but the rooms are basic. It does include a full-size fridge.