我可否免費取消格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式的預訂，並獲發全額退款？

可以。格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否設有泳池？

是的，此住宿設有3 個室外泳池及兒童泳池。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住 (輔助動物除外)。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：任何時間。退房時間為 12:00。延遲退房收取 USD15 附加費 (因應供應情況而定)。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式店內與附近有什麼好玩？

你可享受划橡皮艇、射箭及浮潛等店內活動的樂趣，並到店內網球場精進球技。店內其他休閒康樂節目包括籃球、生態遊及排球。你可享用 SPA 服務，於熱水浴缸中療癒五感，又或在 3 個室外泳池中任選一個暢泳。格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式亦備有3 間池畔酒吧、2 間海灘酒吧、夜總會、私人海灘、桑拿及蒸氣室。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式內或附近是否設有餐廳？

是的，店內有 10 間餐廳，坐擁亞洲菜及園景。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式的客房是否配備私人熱水浴缸？

是的，每間客房均配備私人熱水浴缸及按摩浴缸。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否設有戶外私人空間？

是的，每間客房都配備陽台及私人院子。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式附近區域有何特色？

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式位於海濱。熱門景點包括水之源主題樂園，就在 14 分鐘車程以外。旅客都表示，此住宿位置便利。

艾庫瑪爾格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式優惠

Q: 格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

Q: 格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否設有戶外私人空間？

是的，每間客房都配備陽台及私人院子。

Q: 格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式附近區域有何特色？

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式位於海濱。熱門景點包括水之源主題樂園，就在 14 分鐘車程以外。 旅客都表示，此住宿位置便利。

10/10 完美

2025 年 9 月 19 日

Grand sirenis has been amazing!! There is not one thing we can fault. Erik Medina has been fantastic, looked after us and made our trip. Our flight has been delayed by 2 days and Erik has sorted everything out for us. We will definitely be back

Emma (13 晚家庭旅程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 9 月 2 日

Good Service but needs better communication

Friendly staff andnlots of activities. Concierge and staff werent always on the same page. Mixed up our dinner reservations one night and didnt pick up our luggage ass aranged for our departure.

Anthony (3 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 22 日

DR JESUS A (4 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 7 日

The Grand Sirenis Rivera Maya is wonderful!

The Grand Sirenis Rivera Maya is a wonderful resort. There are three huge pools which are all different and all fun. Excellent food at both of the buffets and at the themed restaurants that we tried, which included the Mexican, Asian, and Mediterranean restaurants. It is quite a large property with many well maintained walkways that connect all of the areas. We enjoyed this about the Grand Sirenis, and had some great times just walking around from place to place and getting some god exercise in the process. A unique feature is the lazy river, which we found to be a "not so lazy" river with a pretty good current. It was fun to float around and swim through it as well. My daughter especially enjoyed swimming through the lazy river as did I. The rooms were large, very nice, and well equipped with everything that you would expect at a resort of this type. The beach area was also very large and had a lot of different areas to enjoy. Unfortunately, we went during Sargassum season so the beaches were not swimmable due to the abundance of seaweed. I can only imagine how beautiful the beaches would be during the seasons where Sargassum is not an issue, and of course, that is all beyond the control of the resort. Overall, we had a wonderful experience at the Grand Sirenis and wold definitely return for a future visit.

Eugene (7 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 1 日

Buen servicio!!

Muy amable todo el personal del Hotel, siempre están listos para apoyarte. Buen servicio en general. Ixchel nos ayudó en lo que necesitábamos.

ILDEFONSO (3 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 1 日

Lucilla (4 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 20 日

Dolores (7 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 19 日

Everyone was nice and friendly

Leticia (5 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 19 日

Fernando (3 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 19 日

We had an unforgettable summer vacation at Grand Sirenis Riviera Maya! From the moment we arrived, we were warmly welcomed by the lobby staff, setting the tone for an incredible stay. Special thanks to Erik Medina from Guest Services, who surprised us with pre-booked dinner reservations and gave us his contact info in case we needed anything—so thoughtful and helpful. The resort is beautiful and full of great amenities. We spent a lot of time at the pool bar, enjoying everything from non-alcoholic drinks to top-shelf cocktails thanks to the awesome bartenders Amilcar and Andres, who truly made our experience special. We also loved the ice cream shop and freshly ground coffee parlor—perfect for afternoon treats and morning pick-me-ups. Dining was a highlight—we enjoyed fantastic dinners at the Asian, Peruvian, and Mexican restaurants. Lunch at the beach bar featured a perfectly grilled ribeye steak and authentic Mexican cuisine. We also loved the burgers and hot dogs under the shaded pergola by the pool. The Spa was a treat—our hydrotherapy and massages were incredibly relaxing. Huge thanks to our concierge Jonathan and his helpful female colleague, and special appreciation to the golf cart drivers, who always went above and beyond to make us feel welcome. The entire staff made this a truly memorable vacation. We can’t wait to come back!

Pedro (5 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 17 日

Stayed for 6 nights and absolutely loved it! The staff (Eric and Dario) was extremely nice!!! They were really helpful, patient, and informative. I went in the middle of July, so it was really hot and humid. However, most areas except the lobby and sports bar have air conditioning. I totally recommend this resort for a chill and adventurous vacation.

Steak at fine dining restaurant, El Carnal

Keren Sally (5 晚友伴旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 17 日

My stay at Grand Sirenis Riviera Maya Resort & Spa was absolutely amazing! From the moment I arrived, the front desk staff—Erik, Omar, and Cesar—went above and beyond to make me feel welcome and cared for. Their warmth and professionalism set the tone for a perfect vacation. The Day Xperience was a highlight, filled with fun activities, beautiful scenery, and unforgettable memories. Whether I was relaxing by the pool or exploring the resort’s stunning surroundings, everything felt thoughtfully designed for comfort and joy. I left feeling refreshed, grateful, and excited to return!

EMIL (4 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 17 日

The room needs upgrades!!

rula (7 晚行程)

Expedia 真實旅客評價

6/10 不錯

2025 年 7 月 17 日

Se acabó el hielo en la barra, a Las 5 pm, y otra con el zarpazo que hace imposible nadar en el mar podrían dejar más horas la alberca…. A las 6 pm ya no hay servicio

Diego (3 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 7 月 16 日

JAMIE (7 晚行程)

Travelocity 真實旅客評價

6/10 不錯

2025 年 7 月 15 日

The service was bad specially with cleaning the room the food was ok also internet was bad comes and goes also peoe puts their towels from the night before abd its always no were to sit on the pool specially if you have kids you don’t want to sit under the sun also the beach was bad you can’t swim at all alot of sea weed and its also rocks their is no sands only were the chairs and the umbrella is

HUSSEIN (6 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 13 日

Raul (4 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 12 日

Fantastic resort!! Exceptional service staff and service. We spend 6 night at this resort and we didn't even need to leave the property. If you go to this resort make sure to get in touch with OMAR at guests services!! And Diego and Dario from the concierge. The will make your vacation an experience. The pools and the pool activities are fun and kids will have fun! Much appreciated thell the hospitality and making it memorable for my family!!

Sarkaw (6 晚家庭旅程)

Travelocity 真實旅客評價

2/10 欠佳

2025 年 7 月 12 日

Paradise (5 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 11 日

Rojo (2 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 11 日

One of the best all-inclusive hotels we’ve stayed at. Staff is friendly especially Karen and Eric Medina who gave us a complimentary hydrotherapy at the spa!! Our flight was early and they were so kind to accommodate us at the buffet and able to check-in early at 1pm instead if 3pm. But probably because it is already the beginning of the slow season, nevertheless they were awesome to let us in early! Our stay was epic, we loved the quiet pool, the lazy river and the kids enjoyed the wildlife at the resort!! Food was great too!! The rooms however are a little dated and our room was a little warm to my liking..The conceirge in building 10 are very helpful..Dario and Diego! Overall excellente!! Would recommend!!

RACTHEL (3 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 7 月 10 日

Hotel is ok, the food was good. The staff was rude and not really helpful. The two women hostess at Butcher were super rude and unprofessional. There was some exceptions like Eric concierge was really nice, Roger at the Butcher restaurant was outstanding. Also at Butcher the chef Fernando came out to our table to ask about our meal which really nice.

Lorena (4 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 9 日

Clean, helpful team members, different activities to do, food is great

Gabriela (5 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 8 日

El hotel en general excelente muy bonito con el entorno de la naturaleza y el servicio del personal excelente siempre atentos a tus necesidades.

JUAN CARLOS VAZQUEZ (5 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 6 日

The resort is truly one of the most beautiful places I’ve ever stayed in Tulum. From the moment we arrived, the staff went above and beyond to ensure our stay was relaxing and completely stress-free. Their kindness, warmth, and professionalism made a lasting impression on me. Every interaction was filled with genuine smiles and a willingness to help—no request ever felt like too much. This experience opened my eyes to what a real vacation should feel like. It was peaceful, rejuvenating, and full of joyful moments. Because of this unforgettable trip, I’ve already decided to return next June—with my kids this time—so they can experience this slice of paradise too. A huge thank you to the amazing staff for turning this into my dream vacation. Your honesty, hospitality, and dedication do not go unnoticed. You’ve earned a lifelong guest.

Samilia (6 晚浪漫旅程)

Expedia 真實旅客評價

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

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圖盧姆瑪雅海濱希爾頓全包度假村

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