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格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式

5.0 星級住宿

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

高級海濱住宿，設有SPA，鄰近瀉湖公園

選擇日期查看價格

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式相片集

鳥瞰角度
園景
私人海灘、白沙、躺椅、太陽傘
10 間餐廳；供應早餐、午餐、晚餐；亞洲菜
露台/庭院
格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式距離Akumal沙灘僅 10 分鐘車程，而你亦可到訪私人海灘，享用太陽傘、海灘按摩及排球等設施。3 個室外泳池及漂流河均滿載樂趣；而如果你想好好慰勞自己，還可盡情享受體膜護理及芳香療法服務。 The Park是店內 10 間餐廳之一，具備海洋景，早餐、午餐及晚餐時段營業。此奢華住宿的其他特色設施包括 2 間海灘酒吧、夜總會及免費兒童俱樂部。旅客都很喜歡住宿的泳池及熱心員工。

評價

8.6 分，滿分 10 分，
優異

人氣設施服務

  • 免費早餐
  • 泳池
  • 非吸煙
  • 酒吧
  • 洗衣設施
  • 免費車位

主要設施服務 (12)

  • 每日清潔服務
  • 位於私人海灘
  • 10 間餐廳及 2 間海灘酒吧
  • 3 間池畔酒吧及 10 間酒吧/酒廊
  • 全方位 SPA
  • 3 個室外泳池及漂流河
  • 夜總會
  • 免費兒童俱樂部
  • 健身俱樂部
  • 桑拿
  • 蒸氣室
  • 免費借用單車服務

感覺賓至如歸 (6)

  • 兒童泳池
  • 免費兒童俱樂部
  • 店內遊樂場
  • 梳化床
  • 私人浴室
  • 私人熱水浴缸
現價 HK$1,800
合共 HK$2,258
連稅及其他費用
9 月 9 日 - 9 月 10 日

客房選擇

查看這些日期的可訂空房

今晚

9月 7 - 9月 8
查看今晚 9月 7 - 9月 8的可訂空房

明日

9月 8 - 9月 9
查看明日 9月 8 - 9月 9的可訂空房
可用嘅客房篩選條件
正在顯示 8 種房型 (共 8 種)

載入所有Deluxe Junior Suite Ocean View Quadruple的相片

迷你吧贈品、房內夾萬、書桌、遮光窗簾/窗簾

Deluxe Junior Suite Ocean View Quadruple

特色

後院
陽台
獨立起居區
私人熱水浴缸
空調
迷你吧贈品
智能電視
單位於 2024 年裝修
  • 52 平方米
  • 1 間睡房
  • 海洋景
  • 最多可入住 4 人
  • 2 張標準雙人床或 1 張特大雙人床

載入所有Deluxe Junior Suite Ocean View的相片

迷你吧贈品、房內夾萬、書桌、遮光窗簾/窗簾

Deluxe Junior Suite Ocean View

8.2 分，滿分 10 分
很好
(35 則評價)

特色

後院
陽台
獨立起居區
私人熱水浴缸
空調
免費搖籃/嬰兒床
迷你吧贈品
智能電視
  • 52 平方米
  • 海洋景
  • 最多可入住 5 人
  • 2 張標準雙人床或 1 張特大雙人床

載入所有Deluxe Junior Suite Single的相片

迷你吧贈品、房內夾萬、書桌、遮光窗簾/窗簾

Deluxe Junior Suite Single

8.4 分，滿分 10 分
很好
(30 則評價)

特色

後院
陽台
獨立起居區
私人熱水浴缸
空調
迷你吧贈品
智能電視
單位於 2024 年裝修
  • 52 平方米
  • 1 間睡房
  • 最多可入住 1 人
  • 1 張特大雙人床

載入所有Deluxe Junior Suite的相片

迷你吧贈品、房內夾萬、書桌、遮光窗簾/窗簾

Deluxe Junior Suite

7.8 分，滿分 10 分
不錯
(423 則評價)

特色

後院
陽台
獨立起居區
私人熱水浴缸
空調
免費搖籃/嬰兒床
迷你吧贈品
智能電視
  • 52 平方米
  • 最多可入住 5 人
  • 2 張標準雙人床或 1 張特大雙人床

載入所有Mini Suite的相片

迷你吧贈品、房內夾萬、書桌、遮光窗簾/窗簾

Mini Suite

7.0 分，滿分 10 分
不錯
(11 則評價)

特色

後院
陽台
獨立起居區
私人熱水浴缸
空調
免費搖籃/嬰兒床
迷你吧贈品
智能電視
  • 72 平方米
  • 2 間睡房
  • 最多可入住 5 人
  • 1 張特大雙人床及 2 張標準雙人床

載入所有豪華套房的相片

客房景觀

豪華套房

7.8 分，滿分 10 分
不錯
(16 則評價)

特色

後院
陽台
獨立起居區
私人熱水浴缸
空調
迷你吧贈品
智能電視
單位於 2024 年裝修
  • 52 平方米
  • 1 間睡房
  • 最多可入住 4 人
  • 2 張標準雙人床或 1 張特大雙人床

載入所有Mini Suite Quadruple的相片

迷你吧贈品、房內夾萬、書桌、遮光窗簾/窗簾

Mini Suite Quadruple

特色

後院
陽台
獨立起居區
私人熱水浴缸
空調
迷你吧贈品
智能電視
單位於 2024 年裝修
  • 72 平方米
  • 2 間睡房
  • 最多可入住 4 人
  • 1 張特大雙人床及 2 張標準雙人床

載入所有Suite Deluxe With Garden View的相片

迷你吧贈品、房內夾萬、書桌、遮光窗簾/窗簾

Suite Deluxe With Garden View

  • 52 平方米
  • 最多可入住 5 人

類似住宿

9 間餐廳；供應午餐、晚餐；亞洲菜

圖盧姆瑪雅海濱希爾頓全包度假村

  • 泳池
  • SPA
  • 免費車位
  • 免費 Wi-Fi
8.4 分 (滿分為 10 分)，很好，1,914 則評價 篇評價
現售 HK$2,174
合共 HK$2,174
連稅及其他費用
9 月 21 日 - 9 月 22 日
圖盧姆瑪雅海濱希爾頓全包度假村
Mod logo
登入查看合資格的折扣及禮遇，更多歷險旅程，更多豐富獎賞！
登入免費註冊

關於鄰近區域

地圖
Zona Costera K256, Akumal, QROO, 77710

附近景點

  • Akumal沙灘 - 4 分鐘車程 - 5.0 公里
  • 艾庫瑪爾生態中心 - 4 分鐘車程 - 5.0 公里
  • 里維耶拉瑪雅的高爾夫球俱樂部 - 6 分鐘車程 - 8.5 公里
  • 瀉湖公園 - 7 分鐘車程 - 3.2 公里
  • 半月灣 - 7 分鐘車程 - 6.8 公里

交通資料

  • 科蘇梅爾國際機場 (CZM) - 39.7 公里/24.7 英里
  • 坎昆國際機場 (CUN) - 68 分鐘車程；87.8 公里/54.5 英里
  • 圖盧姆國際機場 (TQO) - 72 分鐘車程；73.9 公里/45.9 英里

餐廳

  • ‪Xtra Time Sport Bar - ‬2 分鐘車程
  • ‪Lobby Bar White Sand - ‬20 分鐘路程
  • ‪Helios Restaurant - ‬5 分鐘車程
  • ‪Guacamayas Bar - ‬5 分鐘車程
  • ‪Ikebana Japanese Restaurant - ‬12 分鐘路程

住宿資料

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式距離Akumal沙灘僅 10 分鐘車程，而你亦可到訪私人海灘，享用太陽傘、海灘按摩及排球等設施。3 個室外泳池及漂流河均滿載樂趣；而如果你想好好慰勞自己，還可盡情享受體膜護理及芳香療法服務。 The Park是店內 10 間餐廳之一，具備海洋景，早餐、午餐及晚餐時段營業。此奢華住宿的其他特色設施包括 2 間海灘酒吧、夜總會及免費兒童俱樂部。旅客都很喜歡住宿的泳池及熱心員工。

全包

此住宿是全方位服務住宿。房價已包括店內的餐飲 (可能設某些限制)。

小費及稅項

已包括小費，歡迎另付小費。

食品及飲品

包自助餐及單點菜餚、小食及飲品
於指定時間提供客房送餐服務 (餐單設有限制)
房內迷你吧 (包所有飲品)
一個或多個地點限制膳食供應

活動及設施/設備

包括所有非機動水上活動、陸上活動和娛樂設施及設備的使用。

水上活動

橡皮艇
浮潛

陸上活動

單車
健身設施
足球
網球
排球
兒童俱樂部

課程/比賽

健身操班
舞蹈班
瑜伽班

娛樂

店內娛樂及活動
可進入店內夜店
店內現場表演

住宿摘要

DONE

酒店規模

    • 934 間客房
    • 客房分佈於 3 個樓層
DONE

入住/退房

    • 登記入住開始時間：15:00；登記入住結束時間：任何時間
    • 最低登記入住年齡 - 18 歲
    • 退房時間為 12:00
    • 延遲退房 (視乎供應情況而定)
DONE

特別入住指示

    • 旅客須預先聯絡住宿，查詢登記入住指示及取匙資料；住宿前台職員將親自迎接旅客到埗
    • 請於抵達住宿前至少 72 小時與住宿聯絡，以安排入住事宜，聯絡資料載於預訂確認
    • 無限單點主題餐飲僅提供予已預訂的旅客，且視乎供應情況而定。旅客可於抵達時訂餐。此住宿的主題用餐場所執行穿著規定。
DONE

登記入住須知

    • 需以信用卡、扣帳卡或現金按金繳付雜費
    • 或須提供由政府發出且附有照片之身份證明文件
    • 辦理入住手續的最低年齡為 18 歲
DONE

小童

    • 免費兒童俱樂部
DONE

寵物

    • 不准寵物進入
    • 歡迎輔助動物
WIFI

網絡

    • 免費 Wi-Fi 服務 (公用地方)
LOCAL_PARKING

泊車

    • 店內免費提供自助泊車服務
DONE

其他資訊

    • 禁煙住宿

住宿設施服務

餐飲

  • 每日 7:00–11:00 供應免費自助早餐
  • 10 間餐廳
  • 10 間酒吧/酒廊
  • 2 間海灘酒吧
  • 3 間池畔酒吧
  • 2 間咖啡店/咖啡室
  • 公共區域提供咖啡/茶
  • 每日免費招待會
  • 客房送餐服務 (部分時段)
  • 小食店

親子同遊

  • 免費兒童俱樂部
  • 兒童泳池
  • 漂流河
  • 遊樂場
  • 兒童餐
  • 兒童玩具

玩樂活動

  • 位於私人海灘
  • 網球
  • 沙灘排球
  • 籃球
  • 射箭
  • 生態遊
  • 行山/單車徑
  • 划橡皮艇
  • 浮潛
  • 音樂會/現場表演
  • 晚間娛樂節目
  • 購物
  • 桌球或桌球枱
  • 足球機
  • 乒乓球枱
  • 鄰近高爾夫球場
  • 附近有行山/單車徑

專心工作

  • 會議室
  • 會議中心

住宿服務

  • 24 小時接待處
  • 禮賓服務
  • 旅行團諮詢/購票服務
  • 洗衣設備
  • 髮廊
  • 行李寄存
  • 婚宴服務
  • 多語服務人員
  • 免費借用單車服務
  • 海灘躺椅
  • 沙灘巾
  • 太陽傘
  • 泳池躺椅
  • 泳池傘
  • 浪漫套餐服務

設施

  • 18 座樓
  • 落成年份 2006
  • 自動櫃員機/銀行服務
  • 花園
  • 露台
  • 共用客廳
  • 健身俱樂部
  • 3 個室外泳池
  • 電子遊戲室
  • 全方位 SPA
  • 2 個室外匹克球場
  • 漂流河
  • 夜總會
  • 熱水浴缸
  • 桑拿
  • 按摩/療程室
  • 蒸氣室
  • 音樂庫
  • 純素餐飲選擇
  • 素食餐飲選擇
  • 以人道方式處理野生動物
  • 本地文化及生態系統教育
  • 完善回收政策
  • 戶外娛樂區
  • 戶外傢俬

無障礙設施

  • 方便輪椅出入
  • 升降機
  • 無障礙旅遊路線

客房設施服務

休閒娛樂

  • 50 吋智能電視
  • 有線電視頻道
  • Netflix
  • 串流服務

居家配備

  • 恆溫空調
  • 迷你吧贈品
  • 咖啡機/沖茶器
  • 浴袍及拖鞋
  • 熨斗/熨衫板

甜睡入眠

  • 遮光窗簾/窗簾
  • 開床服務
  • 雙人床 張梳化床
  • 提供床單

奢華享受

  • 私人熱水浴缸
  • 陽台
  • 私人院子
  • 獨立起居區

煥然一新

  • 私人浴室
  • 按摩浴缸
  • 獨立浴缸及淋浴設備
  • 名牌梳洗用品
  • 風筒
  • 毛巾
  • 廁紙

保持聯繫

  • 書桌
  • 電話

餐飲

  • 免費樽裝水

更多禮遇

  • 每日清潔服務
  • 房內夾萬
  • 經外側走廊出入
  • 節能開關
  • LED 燈膽

特色

SPA

店內 SPA 設有 17 間護理室，包括雙人護理室及露天護理區。服務項目包括面部療程、體膜護理、身體磨砂及排毒裹敷療程。住宿提供各式護理療程，其中包括芳香療法、阿育吠陀療法及水療。SPA 設有桑拿、熱水浴缸、蒸氣室及土耳其浴。

SPA 天天開放。16 歲以下兒童必須有成人陪同方可使用 SPA。18 歲以下住客禁止進入 SPA。

餐飲

The Park - 此餐廳可眺望海洋景及園景，並提供早餐、午餐及晚餐。餐廳供應兒童餐。
Oishii - 此餐廳專門提供亞洲菜，並僅供應晚餐。必須預先訂座。天天營業。
Butchers - 這餐廳為你提供本地及多國菜，並供應早餐、午餐及晚餐。必須預先訂座。天天營業。
Carnal - 這餐廳為你提供創意料理，並只供應晚餐。必須預先訂座。天天營業。
Lima - 這餐廳為你提供秘魯菜，並只供應晚餐。必須預先訂座。天天營業。

獎項及聯盟

住宿通過環保認證
此住宿已參加EarthCheck，該計劃旨在衡量住宿對下列一個或多個方面的貢獻：環保、社區、文化遺產、本地經濟。

收費及政策

必繳費用

住宿會於你登記入住或退房時收取以下費用，並可能包含適用稅項：
  • 城市/本地稅：每間住宿每晚 USD2.91。此稅項不適用於 12 歲以下小童。

可選額外設施服務費用

  • 可安排延遲退房，但需額外支付 USD15 (視乎供應情況而定)

泳池、SPA 及健身室 (如適用)

  • 18 歲以下住客禁止使用 SPA，16 歲以下住客必須有成人陪同方可使用 SPA
  • SPA 療程需預約，請於抵達前聯絡住宿以便事先安排，住宿電話號碼請參閱預訂確認

政策

此住宿的戶外空間 (例如露台、庭院、陽台) 未必適合兒童。如有疑慮，建議你在抵達前聯絡住宿，確認對方是否能為你安排合適的客房。
只有已辦理入住手續的住客方可進入客房。
店內保安設備包括滅火筒及煙霧探測器，讓住客安心放心。
此住宿接受信用卡及現金等付款方式。
接受以下信用卡：Visa、Mastercard
請注意，不同國家/地區和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。

其他名稱

All Inclusive Grand Sirenis Riviera Maya
Grand Riviera Maya Sirenis
Grand Sirenis All Inclusive
Grand Sirenis Riviera
Grand Sirenis Riviera Maya Resort All Inclusive Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Riviera Maya Resort All Inclusive
Grand Sirenis Riviera Maya All Inclusive Akumal
Grand Sirenis Riviera Maya All Inclusive Solidaridad
Grand Sirenis Riviera Maya Solidaridad
Grand Sirenis Riviera Maya All Inclusive Kantenah
Sirenis Riviera Maya Inclusiv
Grand Sirenis Riviera Maya Resort Spa All Inclusive
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

常見問題

我可否免費取消格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式的預訂，並獲發全額退款？

可以。格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否設有泳池？

是的，此住宿設有3 個室外泳池及兒童泳池。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住 (輔助動物除外)。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：任何時間。退房時間為 12:00。延遲退房收取 USD15 附加費 (因應供應情況而定)。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式店內與附近有什麼好玩？

你可享受划橡皮艇、射箭及浮潛等店內活動的樂趣，並到店內網球場精進球技。店內其他休閒康樂節目包括籃球、生態遊及排球。你可享用 SPA 服務，於熱水浴缸中療癒五感，又或在 3 個室外泳池中任選一個暢泳。格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式亦備有3 間池畔酒吧、2 間海灘酒吧、夜總會、私人海灘、桑拿及蒸氣室。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式內或附近是否設有餐廳？

是的，店內有 10 間餐廳，坐擁亞洲菜及園景。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式的客房是否配備私人熱水浴缸？

是的，每間客房均配備私人熱水浴缸及按摩浴缸。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否設有戶外私人空間？

是的，每間客房都配備陽台及私人院子。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式附近區域有何特色？

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式位於海濱。熱門景點包括水之源主題樂園，就在 14 分鐘車程以外。 旅客都表示，此住宿位置便利。

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive的評價

評價

8.6

優異

8.8/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

8.4/10 

住宿狀況

9.0/10 

環保程度

評價

8/10 很好

Good Service but needs better communication

Friendly staff andnlots of activities. Concierge and staff werent always on the same page. Mixed up our dinner reservations one night and didnt pick up our luggage ass aranged for our departure.
Anthony (3 晚行程)
Hotels.com 真實旅客評價

10/10 完美

DR JESUS A (4 晚行程)
Hotels.com 真實旅客評價

10/10 完美

The Grand Sirenis Rivera Maya is wonderful!

The Grand Sirenis Rivera Maya is a wonderful resort. There are three huge pools which are all different and all fun. Excellent food at both of the buffets and at the themed restaurants that we tried, which included the Mexican, Asian, and Mediterranean restaurants. It is quite a large property with many well maintained walkways that connect all of the areas. We enjoyed this about the Grand Sirenis, and had some great times just walking around from place to place and getting some god exercise in the process. A unique feature is the lazy river, which we found to be a "not so lazy" river with a pretty good current. It was fun to float around and swim through it as well. My daughter especially enjoyed swimming through the lazy river as did I. The rooms were large, very nice, and well equipped with everything that you would expect at a resort of this type. The beach area was also very large and had a lot of different areas to enjoy. Unfortunately, we went during Sargassum season so the beaches were not swimmable due to the abundance of seaweed. I can only imagine how beautiful the beaches would be during the seasons where Sargassum is not an issue, and of course, that is all beyond the control of the resort. Overall, we had a wonderful experience at the Grand Sirenis and wold definitely return for a future visit.
Eugene (7 晚家庭旅程)
Hotels.com 真實旅客評價

10/10 完美

Buen servicio!!

Muy amable todo el personal del Hotel, siempre están listos para apoyarte. Buen servicio en general. Ixchel nos ayudó en lo que necesitábamos.
ILDEFONSO (3 晚家庭旅程)
Hotels.com 真實旅客評價

10/10 完美

Lucilla (4 晚家庭旅程)
Hotels.com 真實旅客評價

8/10 很好

Rojo (2 晚行程)
Hotels.com 真實旅客評價

10/10 完美

Beautiful place

Such a nice place with very friendly staff especially from the concierge Juan who made anything happen.
Anders (4 晚家庭旅程)
Hotels.com 真實旅客評價

10/10 完美

We truly enjoyed the stay. Staff were super nice. Food was great, and the other guests were so friendly. Can’t wait to return.
Christopher (3 晚行程)
Hotels.com 真實旅客評價

10/10 完美

Wonderful Resort and Feedback

We had a very nice stay at the Grand Sirenis Riviera Maya Resort & Spa- all inclusive. From Guest Services, Nery and Eric delivered exceptional service and hospitality. They were so friendly, accommodating, and made us feel welcomed. They went above and beyond to help us with whatever we needed. We also received follow-up calls from the guest services team to ensure all was going well. That's a nice touch. From Concierges, Joaquin Alfredo and Eduardo were also very friendly, helpful, and made sure that our experiences went well. Please ensure that their management knows about their excellent service. I think the only constructive feedback is related to a woman named Karen (not sure what department she was from). She interrupted our dinner at Lima one night to talk about the correct process to make dinner reservations and a missed reservation, which was accidental on our end (we came late). We felt that she was passive aggressive and felt she could have talked to us in private at another time. She also talked negatively about a certain person who helped us. The people sitting next to us heard the conversation and after she left, they also felt that she very passive aggressive..as if she was placing blame on us. My friend lost her appetite after Karen left. Karen came by during our dinner on our last night and sat down to ask us how things were going. The tone was more friendly. However, after the first "confrontation", we didn't feel happy for her to come by.
Mary (6 晚友伴旅程)
Hotels.com 真實旅客評價

10/10 完美

Fantástico, Excelente servicio, comida y entretenimiento!!! Gracias a Marlene y a Erick por todas sus atenciones.
GABRIEL (2 晚行程)
Hotels.com 真實旅客評價

8/10 很好

Good resort. Really family friendly.
Bret (6 晚家庭旅程)
Expedia 真實旅客評價

8/10 很好

There is lots of green jungle inside the hotel, very cool to see lots of monkeys, racoons and other animals freely moving through the resort. Food was ok, resort is huge so there is a lot of walking. Pools for all styles, calmed and party. Nice long lazy river. Beach was full of seaweed so we could not enjoy it.
David (6 晚家庭旅程)
Expedia 真實旅客評價

6/10 不錯

Laura (6 晚行程)
Expedia 真實旅客評價

8/10 很好

My wife and I enjoyed the trip to this location. The food was good, but not great. They had multiple options and most of the food was good. The staff was beyond great and friendly all over the resort. The resort was clean and kept up. The bad: 1. It is almost impossible to get a reservation at one of the restaurants, which leaves you eating at the buffet. The reservations seem to all get taken by "members" who scoop up all the reservations. This happens because the resort does not have the staff to operate all restaurants each night. They shut down half to operate the other half, which is why no one but members can get reservations. 2. Our room was not hot per se, but it was definitely not cold. It was luke warm in our room. Once you are out in the sun or get a sun burn and try to sleep at night it is impossible, you will sweat. This was for building 11. A friend of ours was booked in building 15 and they said they were frozen out every night. I tried 3 times while staying to get our A/C looked at and no one would come out to fix it or look at it. 3. Bartenders are not bartenders at this resort. You are stuck with whatever employee they have available to mix you a drink and that leads to inconsistent drinks that never taste the same from order to order. One would taste great and the next would taste too sour to even drink. 4. You are stuff with all off-brand liquors, brand name liquors are for....you guessed it...members only.
EW Stoney (6 晚浪漫旅程)
Expedia 真實旅客評價

10/10 完美

Los animales que están libres dentro de la propiedad del hotel y la renovación del hotel quedó muy bien
Emiliano (5 晚家庭旅程)
Expedia 真實旅客評價

8/10 很好

Like: spacious rooms with AC, excellent food and diverse restaurants options, swimming pools bars and coffee Tostado, Mixology bar (Manuel is excellent!), lazy river, pickleball courts, concierges Erik and Derek, Expedia local support Karen, nice shows at the Sunset bars, Spa. Didn't like: some pressure to became "Ultimatum member" by concierges as need to contact them to book restaurants, one night with high noise close to my room to build an elevator, (moving pallets after midnight and starting at 7:15am) solved next day, improper beach and bad smelling because of sargasso, Mandarim bar heavily hot, (please provide ventilators to this area), Disco isolated and too far to use it like the Spa and the Gym.
Nathan (6 晚家庭旅程)
Expedia 真實旅客評價

10/10 完美

Beautiful property, the place is huge but use the golf cart transportation. The food was amazing. All of the people working was friendly. No complaints.
Miranda (5 晚友伴旅程)
Expedia 真實旅客評價

10/10 完美

Friendly guest service, pools were great, staff were helpful. Erik and Karen @ guest service was awesome.
Janice (2 晚行程)
Expedia 真實旅客評價

8/10 很好

Claire (7 晚家庭旅程)
Hotels.com 真實旅客評價

2/10 欠佳

Staff were incredible - Oswaldo, Diego, and Joel helped us and made our stay great! Breakfast at Lindo - far better than the buffet…black sheep bartenders were great and food was good. A few things to work on for the hotel: Spoons in ice cream shop (missing for 5 nights??) Bathroom lights go dark while showering - danger A/C was up and down the entire trip Plumbing issues in two different suites Curtains fell off the window…couldn't use them so didn’t use the balcony. Empty restaurants - it was weird no openings for reservations and only availability was always 545pm …but when at a la cart restaurants they were empty??? I think I have this figured out as I started asking questions regarding the wrist bands…the colors were for what you booked through…but it’s like a “caste” system…your color determined your status in some ways…depending on your color band “black” We asked the hotel to refund our first night due to issues all night and moving twice before finding a room that was working on all normal levels. They pointed to Expedia for the refund…no accommodating just finger pointing. Once we settled we tried to find the positives in everything we did at the resort…it was a challenge! As always the people made the difference…and while guest services offered a massage if we didn’t review…I declined…but felt they were in a bad situation since they don’t own the hotel just trying to keep everyone happy. I will not return or recommend…spend your hard earned money elsewhere
Christopher Owen (4 晚家庭旅程)
Expedia 真實旅客評價

8/10 很好

Our vacation had a bit of a stressful start, when we arrived to check in the resort's system said our stay had been cancelled 3 hours prior to our arrival. I contacted Expedia immediately and even though it was 9pm on a Friday I got a hold of them right away. The Expedia rep immediately contacted the resort to resolve the problem, it turned out to be a glitch with the system at the resort. Once the problem was resolved we were able to check in and get our room, the AC worked very well in our room. The Expedia team Edgur, Nery and Karen checked on us daily to make sure there were no issues and even upgraded our dinner on our last night to the lobster dinner and sent us chocolate covered strawberries and champagne free of charge. My only main complaint would be the buffet food, don't get me wrong it was delicious but when we booked we had been told that the buffet does theme nights and when we arrived we were told they don't do that anymore which was disappointing because it was the same food selection every dinner. We loved the Japanese A la carte. Our server at the buffet Omar was amazing he made our daughter's birthday one to remember, he decorated our table and made our napkins look like candles. He was so attentive and we never had to ask for a drink refill. Omar and the Expedia team both got a cake for our daughter's birthday so she got 2 cakes and the live Entertainment sang happy birthday and got the whole restaurant involved, She told us it was the best birthday ever.
Nicole (9 晚家庭旅程)
Expedia 真實旅客評價

10/10 完美

We were looking for a relaxed resort, with a great beach, lush greenery, access to good food and drinks, and that's exactly what we got, plus more!! As an Expedia guest, we were welcomed by Juan (his job is solely to make sure Expedia guests have a great experience). The lobby and grounds are beautiful. Our room was clean, could use a few touch ups from their recent construction. Food was great. Made dinner reservations on the app (heard they book up fast), which was a bit clunky, recommend having the numerous concierges set up your reservations for you. We had some questions on reservations one evening, and Eduardo (F&B Manager) took care of us, immediately. He remembered us 2 nights later, walked with us a bit and made sure we were happy! We also had Juan (Expedia guy) stop in at our dinner on the 2nd night, to do a 48 hour check in, WOW!!! I've never had that personalized follow up before. We enjoyed the beach, pools, bars, caught a show, and I utilized my Free Spa time, and discounted massage you get booking through Expedia. As we checked out, we met Eric (another dedicated Expedia guy!) he sat down and chatted with us, and made sure we had a terrific time. Incredible customer service Eduardo, Juan, Eric, and many others. The resort, service and people were amazing, we were very pleased with our time at Grand Sirenis. We plan on going back again very soon with friends and family!
Jody (5 晚浪漫旅程)
Expedia 真實旅客評價

8/10 很好

Food was great, loved the lazy river. Beach was sub par with bushes all over blocking views & access. Air conditioning in the room didn’t work properly even after we had them come “fix” it. I doubt we’ll stay here again.
Neil Dennis (14 晚浪漫旅程)
Expedia 真實旅客評價

10/10 完美

Mourin (6 晚行程)
Expedia 真實旅客評價

6/10 不錯

Nayeli (3 晚家庭旅程)
Hotels.com 真實旅客評價