我可否免費取消格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式的預訂，並獲發全額退款？

可以。格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否設有泳池？

是的，此住宿設有3 個室外泳池及兒童泳池。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住 (輔助動物除外)。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：任何時間。退房時間為 12:00。延遲退房收取 USD15 附加費 (因應供應情況而定)。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式店內與附近有什麼好玩？

你可享受划橡皮艇、射箭及浮潛等店內活動的樂趣，並到店內網球場精進球技。店內其他休閒康樂節目包括籃球、生態遊及排球。你可享用 SPA 服務，於熱水浴缸中療癒五感，又或在 3 個室外泳池中任選一個暢泳。格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式亦備有3 間池畔酒吧、2 間海灘酒吧、夜總會、私人海灘、桑拿及蒸氣室。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式內或附近是否設有餐廳？

是的，店內有 10 間餐廳，坐擁亞洲菜及園景。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式的客房是否配備私人熱水浴缸？

是的，每間客房均配備私人熱水浴缸及按摩浴缸。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否設有戶外私人空間？

是的，每間客房都配備陽台及私人院子。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式附近區域有何特色？

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式位於海濱。熱門景點包括水之源主題樂園，就在 14 分鐘車程以外。旅客都表示，此住宿位置便利。

艾庫瑪爾格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式優惠

Q: 格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

Q: 格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否設有戶外私人空間？

是的，每間客房都配備陽台及私人院子。

Q: 格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式附近區域有何特色？

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式位於海濱。熱門景點包括水之源主題樂園，就在 14 分鐘車程以外。 旅客都表示，此住宿位置便利。

10/10 完美

2025 年 11 月 16 日

Everything went well at the hotel, pretty satisfied with the service.

Antonio (4 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 11 月 5 日

Clean room, amazing staff, beautiful grounds and setting. Food options superb, bar staff friendly and generous. The wonderful Mexican hospitality shows throughout this lovely hotel. It has something for everyone

Heidi (14 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 11 月 1 日

Overall, we loved our stay at Grand Sirenis. We loved the staff, lots of activities for couples and families, the cleanliness of the resort was well maintained, different shows every night at the theatre, clean and spacious rooms with a hot tub, very close to the beach as well, lots of pools to choose from. However, the quality of food could've been better, but if you want value for your money, this is the resort for you. We stayed at room 1017 (forgot the building name), but shoutout to the people at the concierge, always willing to help if we needed anything and greeted us with big smiles every morning. Also, extending our appreciation to Leo, Adan, Katya (reach out to her if you are interested in becoming a member), Girardo from hydrotherapy, the bartenders from Mixologia (the best bar at the resort btw), and last but not least, the ladies from the Good Bar, and Cecilio from archery class (I hope I got his name right) - they were all amazing and treated us like family.

Brandon (6 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 11 月 1 日

Emma (2 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 10 月 28 日

Excelente hotel!! Es mi tercera vez en él y cada vez me gusta más, todos los restaurantes remodelados y deliciosos. 10/10

karla (4 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 10 月 20 日

70/30

Good Stuff: Service staff is terrific; Shout out to (i) Erik, in Guest Services, who gave me a free hydrotherapy circuit, & (ii) Concierge Karen who booked it for me - it was awesome. & Gerardo in the Spa was fantastic (I have named him my Guru-de-Agua)!!! Shout out to Juan from Butchers for making me an "allergy card" & finding me the next day to ensure that I'd be safe for dining anywhere on property; All bartenders are super, but the bartenders at Marimba at fabulous! The dancers work hard at a lot of outlets - so much respect for their commitment! Not-So-Good Stuff: Horrible, so uncomfortable, body aching, mattresses & pillows; Food in restaurants is woefully underseasoned; & I did not appreciate being told by the other Concierge guys (fantastic Karen was not working that day) that my "welcome gift" was a 90-minute presentation followed by a raffle for the opportunity to earn a week - I paid full price, there was no kind of "good deal" on my pricing that justifies this kind of commitment/ask - this is not a "gift" in any way - it really will really make me think twice about staying here again. Fortunately, the other concierge, Karen, & additional staff made all the difference!

Christina (3 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 20 日

Edgar and his team took great care of us. The room was fabulous and had a wonderful jacuzzi. The staff was kind and catered to our every need. The spa was wonderful, an experience to remember. Dolphins were a wonderful attraction. Snorkeling is a must. Restaurants were great, Carnal was our favorite. Buffet was up to par every single time. We hope to be back soon!

Hristo (6 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 9 月 20 日

Everything was great!

Marius (10 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 9 月 19 日

We have enjoyed the Grand Sirenis 6 times. The updated lobbies,dining halls & especially coffee shops were amazing. We spent a lot of evenings enjoying a game in the coffee shop. The staff are always very friendly and eager to help. Adan in guest services went above and beyond to make sure our stay was comfortable and that we got into the a la cartes of our choosing. He was very quick to respond and very friendly. There were some things that I would suggest and would love to see changed 1: All new lounge chairs for quiet pool and for the beach 2: I was disappointed to see that the spot in the center of the lazy pool was no longer. I always enjoyed painting my own piece of pottery to take home. 3. There were parts of the resort that could use some cleaning attention for example under the stairs crossing over the quiet pool, cans that were there the full duartion of our trip. 4. I noticed that they pressure washed the main pool area every evening but it didn’t seem the quiet pool got cleaned. 5. Monkey poo on lounge chairs that was there for a few days while we were there and staff sweeping around the area but not cleaning the chairs. 6. Maybe suggest quiet hours in the restaurants, I found the music to be too loud at times and somebody with sensory overload it was too much at times. Overall we still enjoy the Grand Sirenis very much and we also enjoyed some time at the Spa

Molly Janice (10 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 9 月 19 日

Grand sirenis has been amazing!! There is not one thing we can fault. Erik Medina has been fantastic, looked after us and made our trip. Our flight has been delayed by 2 days and Erik has sorted everything out for us. We will definitely be back

Emma (13 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 16 日

Excelente lugar para pasarla en familia todo el personal muy educado y amable, los concierge son excelentes una disculpa por no recordar los nombres pero mis felicitaciones por su amabilidad a los cantineros a los meseros y en general a todos agradecido una muy grata experiencia

Carlos (2 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 9 月 16 日

The property was wonderful. We upgraded to an ocean view room - well worth it. Food was amazing. So many restaurants to choose from plus the buffet. Employees are so friendly and helpful. The beach was quiet and they kept the sea weed under control. We’ve visited Grand Sirenis several times and will go again! My ONLY complaint is the push for membership. We made it clear that we did not want a membership and were still almost stalked by “member services” They were friendly about it and we just had to give a hard NO everytime

Julie (6 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 9 月 16 日

Very nice staff at this resort. This is our second time here, and the staff are always friendly and go above and beyond to make your stay amazing. Our concierge team, Fernando, Dario, and Yessica , and also Omar, were very helpful and accommodating to our wants/needs/concerns. Food was great, coffee shops were a hit with us, and we loved the ice cream shop and tasty crepes. We had a great 4 day vacay!!❤️

Benjamin (4 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 9 月 13 日

Housekeeping was great. Trying to get a dinner reservation was VERY challenging and the concierge staff were no help but the guest services were marginally helpful. The people who service the mini bars, coffee and waters took 4 days (out of 6) to finally get it right and supply us with enough water and coffee. Recommend to family/friends??? Maybe

Kym (7 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 9 月 13 日

My name is Edwin R. Second time in this resort and we are more than satisfied on everything. customer services, food, very clean rooms, entertainment etc… I recommend it.

Edwin Pastor romero (5 晚家庭旅程)

Orbitz 真實旅客評價

8/10 很好

2025 年 9 月 12 日

The food is great, staff is friendly and helpful, but if you looking for cold rooms its not the place everyplace is room temp at best the only 2 places where there is actual cold air is the ice cream parlors and the coffe shop.

jesus (4 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 9 月 12 日

Excellent ambience... Very Courteous, friendly, helpful, efficient staff. Convenient transportation. Numerous, delicious cuisine choices... Clean, well-eqipped rooms. Suggestions: 1. Frequent light sensor switch-offs were annoying. 2. Transportation frequency at times was inadequate.

KISHOR (5 晚友伴旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 9 月 10 日

La atención de Erik Medina,Adán y Edgar Ponce desde el check in fue excelente,todo el staff fue muy amable y servicial pero tengo que darle un reconocimiento especial a Erik Medina ya que siempre fue muy servicial y con una excelente actitud y siempre con una sonrisa,recomiendo 100% este hotel

Oscar Oswaldo (6 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 9 月 10 日

Jose M (3 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 9 月 8 日

And the best part was the excellent costumer services in all the areas

Yunaisy (5 晚行程)

Expedia 真實旅客評價

4/10 一般

2025 年 9 月 6 日

I did not receive my welcome drink upon arrival as stated by Expedia. The walking distance from the room to the lobby was too much some days and nights in the heat. Had to wait a while for a shuttle bus sometimes. Encountered cockroaches in the room on the first couple of nights. I had to get the room fumigated and place a towel under the door to stop it. The handle on the balcony door broke off and had to be replaced. Upon inspection it was clear that it had been broken a few times before. The plug in the bath was broken and had to be replaced. I used the bath twice and strangely after the bath had been drained the hatch in the bathroom ceiling started dripping water. Maintenance had to come to drain something. The bathroom lights were on a sensor, which is a design fault. At first they wouldn’t stay off, even if I was in the next room, or just came on by itself during the night. I had to get the sensor replaced which fixed the issue, however as they work on a sensor and the sensor was placed in the middle of the bathroom the lights would go out if you were in the shower cubicle. There were workmen dotted around everywhere cementing walkways and laying bricks. Workmen started drilling on the roof of a building at one of the pools one afternoon. There were areas of the resort that were noticeably smelly. The shoreline of the beach was full of smelly seaweed which had to be cleaned up by a tractor. Ultimately we didn’t use the beach. More to add, but not enough characters.

Darren (10 晚友伴旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 9 月 4 日

Las habitaciones muy limpias, nuestro servicio de limpieza siempre fue excelente! Los restaurantes a la carta con buenos platillos, muy ricos en su mayoría, el buffet tenía muchas opciones, sin embargo el desayuno fue repetitivo todos los días casi lo mismo siempre. Piscinas en buen estado, show de teatro bueno aunque deberían de tener un itinerario de shows en la pared para saber horarios de inicio y de que tratará cada show! Normalmente eso se hace. Cafetería excelentes! Tostado con buen café y muchas cosas más como crepas! Su atención muy buena así mismo Sweet and salt, su bar-café de espera para que te den tu reservación en restaurantes, ayudó mucho. Inconforme con una equivocación de mi concierge que no logro darme mi reserva pero se entiende! Lo que no me pareció fue que me avisara ya que faltaba poco para mi cena y no a andábamos vestidos y alborotados, lo que salvó la noche bastante fue a los chicos de Guest Service moviendo cielo y tierra para darnos una mesa en el lugar que queríamos! Adán, Omar, señor Gabriel, Juan, etc. muchas gracias por todo, vamos satisfechos con su atención en todo momento. El spa fue una experiencia inolvidable! La atención de Gerardo si no mal recuerdo; fue estupenda, y las instalaciones muy buenas! Tal vez mi único disgusto sería lo mencionado y una no tan buena atención de un mesero.. algo descortés, así como de un chico de maletas… pero esperemos visitarlos algún día de nuevo.

Lorenzo (3 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 9 月 4 日

RAFAEL (6 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 9 月 2 日

We had fun at the resort. Big thanks to Edwardo and our waiter Anai

Klajdi (10 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 9 月 2 日

From the moment we walked into the reception area we were treated like royalty. From a hydro spa treatment on the house to Adan that took care of our every need every day. We were pampered with dinner and cocktails at a different restaurant each night, with Carnal being absolutely fantastic!! The food was exceptional and variety plenty. Multiple pool areas to relax in. The resort was clean with staff continuously trying to make every moment memorable. Adan was truly amazing and planned our evenings to perfection. This was truly an amazing resort and an incredible experience!

Yolande (7 晚友伴旅程)

Expedia 真實旅客評價

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

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