我可否免費取消格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式的預訂，並獲發全額退款？

可以。格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否設有泳池？

是的，此住宿設有3 個室外泳池及兒童泳池。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住 (輔助動物除外)。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：任何時間。退房時間為 12:00。延遲退房收取 USD15 附加費 (因應供應情況而定)。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式店內與附近有什麼好玩？

你可享受划橡皮艇、射箭及浮潛等店內活動的樂趣，並到店內網球場精進球技。店內其他休閒康樂節目包括籃球、生態遊及排球。你可享用 SPA 服務，於熱水浴缸中療癒五感，又或在 3 個室外泳池中任選一個暢泳。格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式亦備有3 間池畔酒吧、2 間海灘酒吧、夜總會、私人海灘、桑拿及蒸氣室。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式內或附近是否設有餐廳？

是的，店內有 10 間餐廳，坐擁亞洲菜及園景。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式的客房是否配備私人熱水浴缸？

是的，每間客房均配備私人熱水浴缸及按摩浴缸。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否設有戶外私人空間？

是的，每間客房都配備陽台及私人院子。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式附近區域有何特色？

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式位於海濱。熱門景點包括水之源主題樂園，就在 14 分鐘車程以外。旅客都表示，此住宿位置便利。

艾庫瑪爾格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式優惠

Q: 格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

Q: 格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否設有戶外私人空間？

是的，每間客房都配備陽台及私人院子。

Q: 格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式附近區域有何特色？

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式位於海濱。熱門景點包括水之源主題樂園，就在 14 分鐘車程以外。 旅客都表示，此住宿位置便利。

10/10 完美

2025 年 11 月 5 日

Clean room, amazing staff, beautiful grounds and setting. Food options superb, bar staff friendly and generous. The wonderful Mexican hospitality shows throughout this lovely hotel. It has something for everyone

Heidi (14 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 11 月 1 日

Overall, we loved our stay at Grand Sirenis. We loved the staff, lots of activities for couples and families, the cleanliness of the resort was well maintained, different shows every night at the theatre, clean and spacious rooms with a hot tub, very close to the beach as well, lots of pools to choose from. However, the quality of food could've been better, but if you want value for your money, this is the resort for you. We stayed at room 1017 (forgot the building name), but shoutout to the people at the concierge, always willing to help if we needed anything and greeted us with big smiles every morning. Also, extending our appreciation to Leo, Adan, Katya (reach out to her if you are interested in becoming a member), Girardo from hydrotherapy, the bartenders from Mixologia (the best bar at the resort btw), and last but not least, the ladies from the Good Bar, and Cecilio from archery class (I hope I got his name right) - they were all amazing and treated us like family.

Brandon (6 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 10 月 28 日

Excelente hotel!! Es mi tercera vez en él y cada vez me gusta más, todos los restaurantes remodelados y deliciosos. 10/10

karla (4 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 10 月 20 日

70/30

Good Stuff: Service staff is terrific; Shout out to (i) Erik, in Guest Services, who gave me a free hydrotherapy circuit, & (ii) Concierge Karen who booked it for me - it was awesome. & Gerardo in the Spa was fantastic (I have named him my Guru-de-Agua)!!! Shout out to Juan from Butchers for making me an "allergy card" & finding me the next day to ensure that I'd be safe for dining anywhere on property; All bartenders are super, but the bartenders at Marimba at fabulous! The dancers work hard at a lot of outlets - so much respect for their commitment! Not-So-Good Stuff: Horrible, so uncomfortable, body aching, mattresses & pillows; Food in restaurants is woefully underseasoned; & I did not appreciate being told by the other Concierge guys (fantastic Karen was not working that day) that my "welcome gift" was a 90-minute presentation followed by a raffle for the opportunity to earn a week - I paid full price, there was no kind of "good deal" on my pricing that justifies this kind of commitment/ask - this is not a "gift" in any way - it really will really make me think twice about staying here again. Fortunately, the other concierge, Karen, & additional staff made all the difference!

Christina (3 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 19 日

Grand sirenis has been amazing!! There is not one thing we can fault. Erik Medina has been fantastic, looked after us and made our trip. Our flight has been delayed by 2 days and Erik has sorted everything out for us. We will definitely be back

Emma (13 晚家庭旅程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 9 月 2 日

Good Service but needs better communication

Friendly staff andnlots of activities. Concierge and staff werent always on the same page. Mixed up our dinner reservations one night and didnt pick up our luggage ass aranged for our departure.

Anthony (3 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 22 日

DR JESUS A (4 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 9 日

FERNANDO JOSUE (5 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 9 日

👍

Kakha (5 晚家庭旅程)

CheapTickets 真實旅客評價

8/10 很好

2025 年 8 月 9 日

Kevin (7 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 7 日

The Grand Sirenis Rivera Maya is wonderful!

The Grand Sirenis Rivera Maya is a wonderful resort. There are three huge pools which are all different and all fun. Excellent food at both of the buffets and at the themed restaurants that we tried, which included the Mexican, Asian, and Mediterranean restaurants. It is quite a large property with many well maintained walkways that connect all of the areas. We enjoyed this about the Grand Sirenis, and had some great times just walking around from place to place and getting some god exercise in the process. A unique feature is the lazy river, which we found to be a "not so lazy" river with a pretty good current. It was fun to float around and swim through it as well. My daughter especially enjoyed swimming through the lazy river as did I. The rooms were large, very nice, and well equipped with everything that you would expect at a resort of this type. The beach area was also very large and had a lot of different areas to enjoy. Unfortunately, we went during Sargassum season so the beaches were not swimmable due to the abundance of seaweed. I can only imagine how beautiful the beaches would be during the seasons where Sargassum is not an issue, and of course, that is all beyond the control of the resort. Overall, we had a wonderful experience at the Grand Sirenis and wold definitely return for a future visit.

Eugene (7 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 6 日

If they could improve the customer interaction within the hotel it would be much better.

Danexis (4 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 5 日

Todo me gustó muy buen hotel

Carlos (3 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 8 月 4 日

The check in process was terrible. The rest of the staff throughout the hotel were amazing. The food for an all inclusive was great. The rooms are in a desperate need of an upgrade. The cleanliness of the rooms to the resort grounds need to be better

Lisa Marie (6 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 4 日

Sultan (5 晚行程)

Expedia 真實旅客評價

6/10 不錯

2025 年 8 月 4 日

They need to

Doat (3 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 3 日

Awesome place to stay. It was my first time in an all inclusive and will definitely be back. The staff everywhere is super friendly. The concierge personnel are extreme helpful with booking your dinners and giving you all the info for the activities happening in the area. Extremely grateful for ours-Derek. Everyone will make sure we had everything we needed. All staff will acknowledge you as you pass by them. We were able to go to 4 different a la carte restaurants, all delicious. Our favorite one was La Cantina, we enjoyed the show they have. Also Casa Alma, next to the beach. The breeze you will feel there, so calming. The bars! WOW! The bartenders will have your next drink ready without you asking for them. Bartender Jorge at La Prana pool 100%. Delicious Drinks! A highly recommended place to go as a couple or as a family with kids since they also have a lot of activities for them and a pool playground. The spa. The hydrotherapy. Everything. Go for several days in order to be able to enjoy everything they have to offer. Don’t miss the shows, every night it’s a different one. And if you have any further question, ask for Erick Medina, extremely helpful with meeting your needs.

Melissa De La (5 晚浪漫旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 8 月 2 日

Check in was late, maid services slow. Too many sales.

Hiran (5 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 1 日

Buen servicio!!

Muy amable todo el personal del Hotel, siempre están listos para apoyarte. Buen servicio en general. Ixchel nos ayudó en lo que necesitábamos.

ILDEFONSO (3 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 1 日

Lucilla (4 晚家庭旅程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 7 月 31 日

The air condition was not working in our room. The room was humid and hot. For several hours, I asked them to look into the problem. Their only responses will get a maintenance man to look into it. Not until midnight when my family I could no longer support The unbearable heat in the room. I had to go to the front desk and speak to a manager. You pay for top service and a luxury hotel but the room conditions are less than adequate.

Michael Angel (5 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 31 日

Staff and service was great! Shoutout to Erick and Juan concierges. Overall stay was very pleasant and relaxing. The themed restaurants were ok- the flavor just wasn’t there at all and food freshness was lacking. In fact, the buffet offered better taste and freshness. The nightly entertainment/shows could improve.

Sabelia Lisseth (5 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 31 日

We have gone here 6 times . We brought our neighbours and their kids and they cannot get over the good and staff and resort. Renovated since we went . Shows are amazing grease, Micheal Jackson , light show. And craft market in Thursdays

Mark (6 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 7 月 30 日

Our room was ready 2 hours late and the hotel never reached out to us to make it right, even though the manager said they would. Will not stay here again.

Pedro Paulo Dias e (3 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 30 日

Jason (6 晚行程)

Expedia 真實旅客評價

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

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