2/10 欠佳
2025 年 10 月 20 日
We had booked a one night stay 18th/19th October 2025.
We arrived at around 5.30pm on the 18th and were given the key to room 5. Within 30 minutes all the lights went out in our room. We went back to reception and we were told that it would be sorted within 5 minutes. 20 minutes later we still had no lights and we were losing natural light. Again we went to reception and we were told that it would be sorted shortly. We had a pre booked taxi due at 7.15pm and with no light in the room we had to get changed in the communal toilets.
We returned to the hotel around midnight and our room had lights and power.
This morning we had no hot water in the room therefore could not shower. This again was reported to reception when we checked out. The receptionist promised a call back later in the day to discuss compensation. No call was received.
In view of the situation I would ask that a full refund is made.
Michael
Michael (1 晚行程)
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