I stayed at Sofitel jumeriah beach for six nights. I had booked the stay through Expedia, where breakfast was supposed to be included.
At the reception, the staff explained that my stay did not include breakfast, which made no sense. Additionally, they demanded a deposit of 2,000 DKK and 240 DKK in taxes, neither of which had been mentioned during the booking process.
We ended up having both breakfast and dinner at the hotel, but we paid out of pocket. Unfortunately, the food was consistently of poor quality and left us with a bad taste every time.
In the room, several power outlets and some of the lamps did not work. The coffee machine could only brew a quarter cup at a time. There was also no toilet brush.