2/10 欠佳
2025年1月24日
Terrible
I arrived at Long Doo hostel mid morning on 13th January.
I had booked and paid for 11 nights 2 weeks prior to travelling.
I booked & paid for Mon nite cos i wanted to check straight in without having to wait till 3pm. I arrived to be told they had let my bed go. 😡😡 thought i wasn't going & without foning to check, just let it go. The very young girl 15/16 spoke little English, tried telling me it was because i hadn't paid. Which i had and showed her the confirmation email with receipt saying PAID.
Told me they never had a bed for me for any of the 11nites i had paid for !!! 😡😡 She said if i cancel my booking, i would get refund. I said No, cos i didn't want refund, wanted my bed !! She wanted me to take liability for it, again said No.
All other hostels were fully booked and i had NO choice but to return to mainland. Spoke to Hotels.com who refunded me with Compensation.
Linda
Linda (11 晚行程)
Hotels.com 真實旅客評價
