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Turtle Beach Resort

4.0 star property
Experience fun for all ages in our family-friendly haven! Dive into adventure-filled days of water parks, tennis courts, mini-golf courses.

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Turtle Beach Resort

Property amenity
Terrace/patio
Private kitchen
Water park
Living area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Gym
  • Bar
  • Pool
  • Laundry facilities
  • Non-smoking
Main amenities
  • Daily housekeeping
  • Private beach
  • Restaurants and bar/lounge
  • 4 outdoor pools and 4 hot tubs
  • Free water park
  • Breakfast available
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Waterslide
For families
  • Cots/infant beds (surcharge)
  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on-site
  • Kitchen
The price is HK$1,632
HK$1,810 total
includes taxes & fees
31 Jan - 1 Feb

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for 2 Bedroom Superior Apartment

Living area

2 Bedroom Superior Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 1 Bedroom Superior Apartment

Living area

1 Bedroom Superior Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

Living area

2 Bedroom Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 2 Bedroom Family Suite

Living area

2 Bedroom Family Suite

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 80 sq m
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds

View all photos for 3 Bedroom Apartment

Living area

3 Bedroom Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 110 sq m
  • Sleeps 7
  • 1 Queen Bed and 4 Single Beds

View all photos for 1 Bedroom Apartment

Living area

1 Bedroom Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior

Paradise Resort Gold Coast

Pool
Airport transfer
Parking available
Free WiFi
8.0 out of 10, Very good, (1006)
The price is HK$1,014
HK$1,115 total
includes taxes & fees
5 Feb - 6 Feb
Paradise Resort Gold Coast
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About the area

Map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218

What's nearby

  • Pacific Fair Shopping Centre - 2 min drive
  • The Star Gold Coast - 3 min drive
  • The Oasis - 3 min drive
  • Gold Coast Convention and Exhibition Centre - 3 min drive
  • Bond University - 5 min drive

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 30 min drive
  • Varsity Lakes Station - 14 min drive
  • Gold Coast City Coomera Station - 25 min drive
  • Helensvale Station - 27 min drive
  • Broadbeach South Light Rail Station - 24 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Restaurants

  • ‪Mermaid Beach Bowls Club - ‬5 min walk
  • ‪Mandarin Court - ‬2 min walk
  • ‪Tian Ran Vegetarian Restaurant - ‬9 min walk
  • ‪The Milkman’s Daughter - ‬5 min walk
  • ‪Bonita Bonita. BonBon bar - ‬9 min walk

About this property

Turtle Beach Resort

Turtle Beach Resort features a free water park and puts you a short five-minute drive from The Star Gold Coast and Pacific Fair Shopping Centre. Guests can take a dip in one of 4 outdoor pools or grab a bite to eat at Fresh and Tasty, which serves local cuisine and is open for lunch. A bar/lounge and a fitness centre are offered, and in-room conveniences include washers/dryers and fridges. The pool and helpful staff get great marks from fellow travellers.

Languages

English

At a glance

DONE

Hotel size

    • 141 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
    • Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Supervised childcare*
    • Children's club*
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, uncovered on-site self-parking
    • On-site parking is limited (max. 1 space per unit)
    • Height restrictions apply for on-site parking
    • On-site parking includes off-street options
DONE

Transfers

    • Airport shuttle from 5:30 AM to 9:00 PM*
DONE

Off-site

    • Area shuttle*
    • Shopping centre shuttle*
    • Theme park shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • Snack bar/deli

Travelling with children

  • Children's club (surcharge)
  • Free water park access
  • Children's pool
  • Mini golf
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop
  • Children's menu

What to do

  • Mini golf
  • Private beach nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Snorkelling nearby

Services

  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • 4 outdoor pools
  • Free water park
  • Arcade/games room
  • 4 hot tubs
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Water slide

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Ceiling fan
  • Electric kettle
  • Iron/ironing board
  • Washer and dryer

Sleep well

  • Cot/infant bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony or patio
  • Individually furnished and decorated
  • Separate dining area
  • Separate living room

Freshen up

  • 2 bathrooms
  • Shower/bath combination
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Microwave
  • Kitchen
  • Stovetop
  • Oven
  • Cookware, dishes and utensils
  • Children's dinnerware
  • Dishwasher
  • High chair

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Fresh and Tasty – This café specialises in local cuisine and only serves lunch.
Deck Resturant and Bar – This poolside restaurant specialises in pizza and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Fees & policies

Refundable deposits

  • Deposit: AUD 200 per accommodation, per stay

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately AUD 8 to 15 per person
  • Airport shuttle service is offered for an extra charge of AUD 50 per person (one way)
  • Local area shuttle, shopping centre shuttle and theme park shuttle service is offered for an extra charge
  • Housekeeping is offered for an extra charge

Renovations and closures

The following facilities or services will be unavailable from February 4 2025 to February 6 2025 (dates subject to change):
  • Dining venue(s)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Cots/infant beds are available for AUD 10.0 per night
  • Rollaway beds are available for AUD 45 per night
  • Children's club access is available for an extra charge
  • High chairs are available for an extra charge of AUD 10 per day

Parking

  • Parking height restrictions apply

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.
This property does not have lifts.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

Does Turtle Beach Resort offer free cancellation for a full refund?
Yes, Turtle Beach Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Turtle Beach Resort?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Turtle Beach Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Turtle Beach Resort?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Turtle Beach Resort?
Yes, an airport shuttle is available from 5:30 AM to 9:00 PM on request. The charge is AUD 50 per person one way.
What are the check-in and check-out times at Turtle Beach Resort?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 10 AM.
Is there an on-site casino at Turtle Beach Resort?
No, this hotel doesn't have a casino, but The Star Gold Coast (3-min drive) is nearby.
What is there to do at Turtle Beach Resort and nearby?
Practise your swing on the tennis courts. Additional recreation nearby includes casino gaming. Enjoy a relaxing soak in one of the 4 hot tubs and an invigorating swim in one of the 4 outdoor swimming pools. Turtle Beach Resort also has a water slide, a sauna and a steam room, as well as an arcade, a picnic area and a garden.
Are there restaurants at or near Turtle Beach Resort?
Yes, Fresh and Tasty offers local cuisine, garden views and poolside dining. The dining venue will be unavailable from 4 February 2025 to 6 February 2025 (dates subject to change).
Does Turtle Beach Resort have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes cookware, a fridge and a microwave.
Does Turtle Beach Resort have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Turtle Beach Resort like?
Turtle Beach Resort is a short 11-minute walk from Nobby Beach and 11 minutes' walk from Putt Putt Golf Mermaid Beach.

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Good

Ordinary
Was amazing but the food and drinks at their cafe were ordinary. Then they had the Gaul to charge me a cleaning fee for leaving stuff in the fridge and a few bags of rubbish in the room. We were there for 9 days and the dumpster was in the garage. They need more bins are d the place
Alexander, 9-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ann, 7-night family trip
Verified Hotels.com guest review

2/10 Poor

Dirty poor service bring your own toilet paper
Service was terrible 2 rooms were dirty and 1 room was filthy And we had to take sheets off the beds to cover filthy lounge chairs
Reg, 7-night family trip
Verified Hotels.com guest review

4/10 Fair

The staff were very friendly and polite. The policies of the resort are ridiculous - have never stayed somewhere that you get 1 towel a 1 roll of toilet paper for a weeks stay. Need more? No worries we can add that charge to your room. Good having bbq and pools on-site. Bed was the worst mattress we have ever slept on - could feel all the springs - felt like a really old or really used mattress.
Dale, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Fantastic resort for families with young or older children. The staff were top notch, we were able to check in a little bit early and were given a grocery bag with eggs, bread, milk and breakfast cereals for the following morning plus activity packs for the kids, free drinks vouchers and kids club vouchers. Such a bonus that we didn’t expect. We made use of the pool areas and splash zone. The kids loved the slides and could spend all day on them. The Deck Restaurant did the best pizzas and chips! We had a few meals there. Our room was beautiful with modern furnishings and a deck on the mid level, over looking the tennis court. There are plenty of BBQ areas and we used this for our dinner one night. Someone came around every morning to clean the BBQs and we saw the same with the pools. Very well maintained grounds. Pool was open until 9pm so we were pleased we could have late swims. Thanks Turtle Beach Resort for a fabulous holiday
Rebecca, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Great value for a family holiday! We stayed in a ground-level apartment near the splash park and it was a great option for our family. The apartment wasn't 5-star fancy but it was pretty great for a family with 2 young kids. Only minor complaint was that the kitchen could have had a couple more convenient items like scissors and some baking trays. Otherwise the facilities had everything we needed and the staff were helpful and friendly. The resort is conveniently located near a supermarket and has several good dining options within a short walk. Also a short walk to the beach made it a perfect option for us. The kids thought they were in paradise with the pools and splash park. Adults loved the conveniently located Deck restaurant.
Liz, 4-night family trip
Verified Wotif guest review

8/10 Very good

Fantastic for families. Our 3br appointment was slightly out dated and needs a freshen up but otherwise was functional. We had some issues which were resolved by maintenance & house keeping within the same day! The staff were lovely and location was great. We will definitely be back.
Emma, 6-night family trip
Verified Wotif guest review

10/10 Exceptional

Jess, 2-night trip
Verified Wotif guest review

10/10 Exceptional

Sean, 7-night trip
Verified Wotif guest review

8/10 Very good

Great for families with young kids. Food at Cafe was great and pool areas. Some rooms abit zired looking and loinge furniture uncomfortable. Road works outside resort have been going for nearly 2 year's is abut inconvenient.
Maree, 5-night family trip
Verified Expedia guest review

8/10 Very good

A good location and pool setup. Staff could do with some service training.
Colin, 9-night family trip
Verified Expedia guest review

10/10 Exceptional

Awesome experience. Friendly staff, clean place, restaurant on site. Had an amazing holiday.
Chamalika, 3-night trip
Verified Wotif guest review

10/10 Exceptional

Kids loved staying here
Xuan, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

I took my girls last minute on the school holidays to the facilities as it was a kids paradise, and it didn't disappoint. We were allowed access on the first day prior to check in for the girls to play and swim etc. The resort has a bar/coffee/food facilities right next to the main pool and splash zone, as well as various other pool areas playground and around the resort putt putt course. The rooms were very comfortable, clean and tidy and well maintained. We couldn't fault the stay apart from the road works happening out the front which wasn't the fault of the resort at all, it just made it more difficult to navigate walking anywhere with small children. We loved our stay and will be back again!
Katie, 2-night family trip
Verified Wotif guest review

8/10 Very good

Kathleen, 3-night trip
Verified Expedia guest review

8/10 Very good

4 star stay
Facilities at the park itself were excellent. Parking was an issue as we were not on vacation we were staying due to our home not being liveable, explained circumstances to staff who unfortunately not very accomodating for us to be able to have both our vehicles on site.
2-night family trip
Verified Hotels.com guest review

4/10 Fair

The staff at reception were not very friendly, there are so many extra charges, like $5 per pool towel hire! $10 per day pram hire. $12 mini golf hire per day. The room was very ran down and dirty! Not enough resources provided in room for 7 days eg two bin liners, washing powder and dish soap!
kirsty, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Tegan, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

nicole, 3-night trip
Verified Expedia guest review

4/10 Fair

We stayed at Turtle Beach Resort from the 3rd September - 12th September. The rooms were very outdated and not clean, lots of bugs and cockroaches. Staff were friendly at the actual resort but the booking management team are terrible - absolute mess around and charged us for leaving towels in the bathroom (the towels the hotel provided) and for overfilling the bin. It’s a bit of a pain to get into surfers paradise as you need to get the bus then the tram - they are extending the tram line and say it will be done by 2026 but still, for now it’s a bit tricky. Plenty of pools. There are also only stairs up the apartments so limited access for disabilities and those with prams. Getting between each side of the resort would be hard too for disabled as little ramp access. Disappointed as it is so expensive!
Taneesha, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

Fabulous place for a young family. Friendly staff & plenty to do.
Michelle, 5-night family trip
Verified Lastminute guest review

6/10 Good

Great facilities for kids but very dirty rooms and you had to pay for soap and toilet paper when you run out.
Michael, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Andrea, 2-night trip
Verified Expedia guest review

8/10 Very good

Kris, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Recommend this place for families. Clean, geeat rooms and facilities
Jeremiah, 2-night family trip
Verified Expedia guest review