We drive an EV. We paid extra to stay here because they advertise as an accommodation that they have EV Chargers on their website and Hotels.com I even called to confirm that they had EV charging, and they said yes. I drove the whole parking lot...NEVER saw a charging station. I finally asked the front desk clerk to show me where it was...he just kept pointing in a general direction and said unfortunately, there was a car parked in front of it. He didn't say that it hasn't worked in years etc. they just tried to stick with the script that they have EV charging as he began to give me directions to a charging station 10 minutes away. SEE MY PIC. I asked if he could just cancel my reservation so that we could find another hotel with charging and he said..."Sorry I can't because you pre-paid for the room. I've NEVER seen a "charging station" this old. It didn't even have power cables on it. Took us about 2.5 hours going around town, and finding available chargers and get charged up. In the morning, I asked for the manager... conveniently NOT available. The front desk clerk told me that that charging station was about 14 years old and hadn't worked in years! What!?!?
The front desk clerk said she would pass on my complaint to the manager. I asked if there was anything they could do for me because of the situation stating verbally over the phone and on their website...they did not do one thing to make this right. BEWARE! Hotels.com should make them remove EV Charging off website.
Roger
Roger (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Chia Te
Chia Te (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Suzanne
Suzanne (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
真實旅客
11 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
Favorite
The Element is a great place to stay. This was a return visit and we will always book here when we are in the area. Rooms are awesome! and breakfast is awesome! (be sure and tip if you can). Looking forward to next time.
BRENDA
BRENDA (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月26日
Katherine
Katherine (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
Wendy
Wendy (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
Great stay
Friendly staff. I loved the breakfast and airport shuttle! I stayed at the beginning and end of a business trip. Few places to eat within a 1-2 minute walk. Was convenient
Jessica
Jessica (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Great hotel!
michelle
michelle (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月25日
Pleasant stay
We enjoyed our stay, and it was a lovely surprise to have a kitchen with plates and cutlery and everything we needed for dinner-in.
The coffee at breakfast was not very good, and powdered eggs and instant oatmeal was disappointing.
The bed and pillows were very comfortable and the location was perfect.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年11月22日
I stay everytime I come to the Dallas area
Roderick
Roderick (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Sharon
Sharon (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月6日
William
William (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Robert
Robert (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月22日
Clinton
Clinton (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Great Hotel.
Loved it. The hotel was great and central to my trip between Arlington, Dallas, and Grapevine.
The electric charger on the property wasn’t working but there’s a Tesla supercharger close.
Would absolutely stay there again.
Neal
Neal (16 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月14日
For check in, I had to wait about 10 minutes until the front desk staff could find me a room even though I’d booked a week in advance. The room was pretty nice; my only true complaint is that I booked the room for 2 nights, but we only received a total of 2 face towels and 2 large towels. We had to ask the front desk for more towels after first night.
Na'Lani
Na'Lani (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月14日
Kai
Kai (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月5日
真實旅客
10 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年10月1日
Keny
Keny (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月28日
The rooms are like an apartment. You have everything you need. Very impressed.