I’ve always loved Embassy Suites, but the one in Hot Springs has gone down hill over the past 5 years. First, the pull out couch bed was dirty, and there were no clean linens, blankets, or pillows in the closet. The bathroom had 3 towels for a party of 5, and zero rags. I called the front desk twice, and after waiting 30 minutes I went down to the front desk myself to gather clean linens so we could go to bed. (It was 11pm.) There were others standing at the front desk waiting on clean towels and linens too. We were told the hotel cut down the housekeeping staff to one person per shift for a 9 story hotel! The front desk lady and maintenance man were sprinting around trying to get linens and towels for people. I felt sorry for them. Embassy Suites needs to get it together at this location. It was also dirty. I won’t stay there again. It’s aggravating to pay for a nice night away and this is what you get. And btw, I never write reviews, so Im not one of those people who find something to fuss about. Don’t waste your money!