Our stay was mixed. The staff were friendly and accommodating, and the lobby was clean and cheerful. However, the trip was planned for our kids to enjoy the pool, only to find it out of order and the hot tub removed a year ago. Breakfast was decent, but the pancake maker was broken, disappointing the kids again.
Our room had cleanliness issues: dirt along the wall by the bed, garbage under the couch bed, and missing caulk around the tub, which left areas of dirt and slime. Being next to the elevator, we were also disturbed by a buzzing sound all night.
While the staff were great, the lack of maintenance and cleanliness really impacted our experience.