El hotel está muy viejo, el servicio es terrible, comida mala, nunca contestan en recepción debes tomar un bus que pasa cada 20 minutos lleno para hacer cualquier solicitud, TVs de los años de las cavernas, playa fea, pésimo no vayan nunca
Natalia
1 晚行程
10/10
Rodolfo
4 晚家庭旅程
10/10
Patricia
1 晚行程
4/10
Full of sargasso, and front-desk people flat lied saying they cleaned it every day. Outdated (30+ years). Not customer focused. Turning on a ceiling fan at the bar took over 30 minutes and several requests from me. Food quality was mediocre at best. Platinum is oversold. Half the hotel is closed "for remodeling". Mariachi show was lame. Membership is pushed on every opportunity. I would not come back even if it were free.
Carlos
4 晚家庭旅程
6/10
Jose
4 晚行程
10/10
Excelente
EDIETH ALEJANDRO
2 晚行程
10/10
Xavier
9 晚行程
10/10
Todo estuvo muy, lo unico que nos gusto mucho fue el snack
Roxana
3 晚家庭旅程
10/10
WOW! We had a wonderful vacation! Excellent service, friendly staff, clean rooms, great food! Will be back soon!
Glory
9 晚家庭旅程
10/10
Angelina
7 晚行程
10/10
Karla
1 晚家庭旅程
4/10
Tenía un masaje para dos de cortesía por beneficios vip y al llegar comentaron que no porque el spa estaba en remodelación y claro que no estaban disponibles porque me ofrecieron masajes en unos bungalows y no dieron nada a cambio ni hicieron upgrade de la habitación dijeron es con costo..eso ya hizo triste la experiencia.
Elizabeth
2 晚家庭旅程
8/10
Craig
6 晚行程
10/10
Poornima
4 晚家庭旅程
10/10
Samarra
6 晚行程
10/10
Bahi
5 晚行程
2/10
Marketta
4 晚家庭旅程
8/10
Alireza
5 晚行程
10/10
真實旅客
7 晚行程
6/10
Food needs improvement
jeanie
5 晚家庭旅程
10/10
Tyanisa
5 晚行程
10/10
Loved it!
Justin
5 晚浪漫旅程
8/10
I loved the property! The only negative thing I had to say, is one of us from our party got food poisoning. That was not a big deal that does happen, except he was so extremely dehydrated that they end up having to call an ambulance and it turned into quite the ordeal. He was very sick. His kidneys had shut down. That is not the hotel’s responsibility but when I tried to ask for help from the concierge, no one would help me. It took me over five hours to convince them even though I got on Expedia and paid for another room they wanted me to check out at noon and I couldn’t check into that room till 3pm but after five hours of begging, I finally convinced them to just let me stay in my room. They stated they would make a note in my file explaining our situation. The next morning when we tried to check out at the front they tried to charge me $1000 for the room. According to them, there was no note stating our special circumstance. We had to finally get forceful for them to let us go without paying anything extra. It was kind of a sour ending to our vacation but up until then we had a very nice time!