We arrive late to our destination due to our previous engagement and found that our room had been given away, and there were no rooms. The staff was very incompetent in telling us and very unprofessional just stating they were really busy and didn’t have our room because they overbooked they then proceeded to tell us that we would need to stay at another hotel down the road gave us directions And said we would have to call hotels.com to get a refund and they would compensate us for the room that was overbooked that night. It was 1 AM in the morning and after being exhausted from driving to Orlando, we then had to pack up our car and drive to another hotel, which we did not get checked in and were in our room until 2 AM in the morning. Although we were compensated for our room that they gave away to someone else the inconvenience put a damper on the trip. The staff was very unprofessional and did not answer any questions that we had concerning directions or the room or how to get refunded the two members that were on duty on Saturday evening at the Fairfield Inn near Seaworld need to have training in customer service .
Rose
Rose (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 23 日
Staff was friendly
Laurie
Laurie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 21 日
Awesome!
We have stayed here for 5 years, never anywhere else! Best stay
Ruth
Ruth (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 19 日
Timothy
Timothy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 16 日
Herminia
Herminia (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 15 日
Jose
Jose (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 15 日
Richard
Richard (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 15 日
Descent place to stay
Nice place to stay. Was a bit blindsided as I had gotten a good rate online only to find out when I got there that parking there is $20/night. Which deleted the good deal I thought I was getting. They are not located in a busy downtown area so not sure what parking is extra?
Nathan
Nathan (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 13 日
Staff is super nice. Checking in was crazy with the room card maker not working and having to be walked to our room. Once in the room it was super hot and humid. Someone put the heat on and it just felt gross. We fixed it and left for a couple hours. Once we came back we had a room key and it was nice and cold. The shower head needs to be replaced in the room we stayed in. It would have been an overall great time if the vitas hospice truck that was parked out side our window alarm didn't go off 3 time at night and once at 7:30am. Breakfast was good. Pool is super nice. Will most likely stay again in the future
Tiffany
Tiffany (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 12 日
KENNETH
KENNETH (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 9 日
David
David (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 8 日
Tara
Tara (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 9 月 4 日
james
james (7 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 3 日
Great hotel ,great location , fantastic breakfast
Carl
Carl (10 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 3 日
The 3 minute drive to SeaWorld was a great point in our decision. Also, daughter had previously stayed here over the years.
DEBORAH
DEBORAH (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 3 日
Edwin
Edwin (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 2 日
Lina
Lina (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 2 日
Convient
Close to Seaworld
Danielle
Danielle (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 1 日
Tomas
Tomas (4 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 1 日
Jose alirio
Jose alirio (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 31 日
Laura
Laura (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 31 日
Nice hotel with everything we needed!!
Had a great stay! Location of the hotel was great for the theme parks and the shuttle bus was a bonus. The staff were very friendly all the time and the rooms were clean, comfortable and spacious. Nice pool area open until late which was great for winding down after days at the parks. Everything you need at the complimentary breakfast. Surprising use of single use plastic though but that just seems to be the way in the US. Excellent value - I’d definitely stay here again…