Our stay at your hotel was extremely disappointing and harmful. On our first day, we purchased sunscreen from the hotel’s bazaar. The seller claimed it was high-quality and made in England. It was completely fake. We are a family of six, and all of us got severely sunburned after using it for just one day.
When we returned to the bazaar to complain, the seller laughed at us and gave us an aloe vera gel, which was also fake and made our skin even worse. A doctor later confirmed that both products had harmful chemicals that caused chemical burns, and we were all prescribed cortisone for treatment.
We reported the incident to the reception, but the staff was completely unhelpful and uninterested. When we visited the bazaar again with the General Manager, the seller suddenly brought out an original product, clearly proving he knew he was selling fake ones. The GM promised to contact us the next day with a solution, but no one followed up.
The bazaar is still selling these fake and dangerous products, and no one at the hotel seems to care. This is unacceptable behavior from a hotel that claims to be 5 stars. Our vacation was completely ruined, our health was affected, and we received zero support. We demand an apology, compensation, and immediate action against this vendor. Otherwise, we will be forced to escalate the matter and make our experience public.
