4/10 一般
2025 年 9 月 23 日
Don't bring service animals
I have stayed here multiple times it's close to home and great for emergencies such as this trip when I couldn't stay at my apartment. The first few days were fantastic, nice and relaxing as you would expect for a hotel stay. Mid way through my stay I got a call from the front desk while I was out that I needed to come back and clean my room because it was disgusting. They claimed my cats, who are registered emotional support animals with paperwork to prove it, pooped on the floor. I came back and there was a tiny piece that got kicked out of the box. When I got to the hotel the front desk lady who called me handed me a trash bag to help clean it up which I thought was nice. About 10 minutes after I picked it up and cleaned the room she came back saying it was disgusting and forced me to spray what she said was febreze, so I did a few times around the box. As I handed the bottle back to her she snatched it away and said it wasn't enough and proceeded to spray every inch of my room so even if it did smell all I can smell now was the febreze, I could even taste it in the air it was so much. As she was doing this she questioned me about how many cats I have, are they both service animals, what kind of service animals, and then didn't believe me when I answered her. My two cats are both registered emotional support animals this was documented when I checked in. The biggest issue is my entire stay I had the no housekeeping and animal roommate sign on the door so no one would enter
Daniel
Daniel (4 晚行程)
Hotels.com 真實旅客評價
