Wonderful service! Very comfortable, lovely, and a great room. Loved the linens and shower. The pool and breakfast were both fantastic. Parking was next door and convenient.
Natalie
1 晚家庭旅程
2/10
The air did not work, told the front desk, issue not resolved. The room and bed had an odor. Elevator was shaky.
Alecha
1 晚家庭旅程
10/10
Check in was easy and the staff went above and beyond everyday to make you feel welcome. The room was spotless. Close to everything
Tiffany
2 晚家庭旅程
8/10
Kimmo
5 晚家庭旅程
10/10
The property was very nice and the staff was super friendly! I would recommend this hotel just based on the staff alone. The complimentary breakfast was also very good. The only problem we had was the tv in our room did not work. They did give us points for this, but should be something checked before anyone stays in a room. We would definitely stay at this hotel again, though.
Joanna
1 晚家庭旅程
6/10
The hotel was pretty clean, overall. The staff was friendly and kind. My only real complaint is that we called the location directly in advance to clarify that they did have an open indoor pool (we had a child in the hospital recovering from spinal fusion around the corner at UAB, and my husband was going to be responsible for entertaining our autistic daughter while I was sitting with our son) and when we arrived, the pool was closed for renovations! We spent 4 days there, paid extra for the nicer hotel - and our daughter didn't get to swim ONCE. On top of that, we had to extend due to our son not being discharged from the hospital and they told us that they had a hospital rate of $134 per night. What they didn't tell us was that after their 25% tax rate, it became $172. For a hotel that falsely advertised a pool, for an extra night. It would have been cheaper to book through hotels.com again! What a rip!
Joseph
3 晚家庭旅程
10/10
Rod at the front desk was great! He was so welcoming. We felt like we’d been friends forever. All employees should be friendly, accommodating, and outgoing like Rod.
William
1 晚友伴旅程
10/10
Juan
2 晚行程
8/10
Angela
2 晚行程
10/10
Christina
1 晚行程
10/10
Needed a last minute hotel that was inexpensive but nice in the downtown Birmingham Area, and this was a perfect choice. Right in the heart of Birmingham! This hotel was Great for the Family and I. Only thing I did not like was the parking situation we had to park on the street however the meter stopped running at 8 PM that night to 8 AM in the morning. We got up early enough to not have to pay the meter but the little parking that they do have is first come first serve. There is a parking garage, but we were not sure if they validated parking. Overall, a great stay and if you do have to park on the street it is very inexpensive. I believe it’s like a dollar for one hour.
TIMOTHY
1 晚家庭旅程
10/10
The young lady at the front was about to get off at 3 but my encounter with her was pleasant .The bathroom was not what I expected I did not like the tub I prefer walk in showers.The hallway lobby an elevators where extremely hot . A the parking garage was off limits so I had to take my wheel chair bond husband a search for street parking .
Takela
1 晚行程
4/10
Leigh
5 晚行程
8/10
DILEEP
1 晚行程
4/10
真實旅客
2 晚行程
6/10
The staff was great! But the amenities list a bar/lounge and we spent more money and drove out of our way to stay there hoping to relax and have a drink. Disappointed to arrive and see a few run down seats in the entry they are calling a lounge. Very disappointing being as the hotel was not cheap! We could have stayed at a best western and saved money.
First off. The receptionist didn’t say anything about the parking ticket validation only said that it cost $20 a night for parking (which I was not informed about until check in). I got charged for parking everytime I left because they never said anything about the validation. The breakfast was terrible they had no options everything was out of order.
Natalie
2 晚家庭旅程
4/10
Positives: hotel staff is very nice. They tried to be helpful. That's about it.
Josh
4 晚商務旅程
6/10
Friendly staff. Hotel needs to be updated. No shower gel in shower pump. Elevator was out of order for extended time with no warning on the floors.
Kristin
1 晚家庭旅程
4/10
The property is nice.. appears to have had a recent update to the rooms, however the elevator is dated by at least 25 years. Small, slow and unsafe sounding. No real issue with the room except the phone was broken but I don’t use hotel phones anyway, it did prevent me from calling the lobby. Breakfast was good. Staff was friendly. My primary issue is that we were charged incidentals assuming we would use the hotel’s partnership with the adjacent parking deck. We never said that. Incidentals was $100. When I saw that on the bill BEFORE I had even used the deck. But also realized street parking was free during the times we would be at the hotel as well as the deck they use is cheaper than the $20 the hotel charges per day. I asked for that charge to be removed because I wasn’t going to use it. They agreed lowering it to $60. However they did another authorization for $60 so now I have $160 tied up. Well the $60 fell off in about 4 days after check out. The $100 took a full month 4 weeks. Multiple calls to the hotel whereby they said an error on their end prevented them from closing the room out until a week later which didn’t make sense because the $60 was removed. No way you get a good review from me when you play with my money. Luckily I didn’t need it but I don’t have time to check everyday to see if I’ve been cheated because you don’t trust ME which is why they even charged an incidental
Tahlia
2/10
There was a roach in my room soon as I checked in and hair was in the bed. This is dirty and not at all what I expected of a Marriott hotel. I am not able to sleep in the bed now because of the hair and can’t get a refund. Very disappointed.