Excelente servicio, limpieza, personal muy amable, sin duda regresamos
Manuel
Manuel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Great hotel with amazing staff
Great stay just outside Puerto Natales. Staff are amazing, so helpful. We left bags when doing the W trek. Room was great overlooking the lake.
Anthony
Anthony (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Great hotel just outside Puerto Natales
Great hotel just outside town. The staff are very helpful, and even gave us a welcome drink!
Anthony
Anthony (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月29日
El personal de recepción pésimo salvo el chico nuevo...no les importa si tienes alguna necesidad o servicio contratado..si no les interesa atenderte les importa nada
RICARDO
RICARDO (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月25日
Nice property with excellent view to the lake and reasonable parking (unpaved road), closed to Ruta 9.
Staff were very friendly.
Public areas were ample and well kept.
Would give 5*, but in my room there was no hot water in the shower...
Sadik
Sadik (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月14日
The customer service is awesome, they helped me out extending the checkout and stored my luggage when I needed to lunch after checkout. You could enjoy a walk from hotel to the downtown for about 25 minutes
Jorge
Jorge (3 晚行程)
Orbitz 真實旅客評價
6/10 不錯
2024年3月29日
Couple of miles out of town with ZERO signage, which is ok but very hard to location (find the turn off) and almost impossible at night. Not available on google maps or Apple.
Staff friendly and spoke English.
Breakfast limited and below other hotels in area.
Room clean and WiFi good.
Patrick
Patrick (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年3月13日
Tim
Tim (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年2月19日
Terrible road into hotel. Staff very rude and don't trust them. Souvenir wine glass stolen from room and front staff said it was our problem. Didn't want to even try to find. Unsafe feeling. Do not recommend this place.
Kara
Kara (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年2月6日
We had a great time there.
gloria
gloria (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年2月6日
CID F
CID F (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2023年11月28日
The view from the room was very beautiful. We had to drive on a dirt road for a good distance to get to the main road and the ride was bumpy. The road to the property needs to be tarred for ease of accesss. The staff was friendly and helpful.
Harish
Harish (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2023年11月27日
I typically don't leave negative reviews, however I this one is warranted. We booked this hotel as a bit of a splurge to celebrate the end of our hike in Patagonia. One big selling point was thay they had hot tubs which would have been very welcome after spending a week on the trail. When we arrived, we were very much looking forqard to getting a shower. Unfortubstely there was no hot water. We also found that our double room had two single beds. When we address these issues with the staff they did nothing to help. I can understand that they aren't plumbers and can't fix the water on a whim, however when I inquired about getting a cold shower then jumping in the hot tubs they wanted to charge an additional $35000 CLP and said it woukd take at least an hour to get the hot tubs running. It was a frustrating experience.
The good is that the facilities are new and modern and the rooms have a great view. Unfortunately the staff weren't as nice as the hotel.