Room was dirty, lobby had a beeping sound going off the entire 3 day we were there. Asked for housekeeping services after two days of none and was told no they were too busy. Lights in bathroom flashed on and off, blinds didn’t work, outlets didn’t work. No staff was ever available at the front desk. You had to ring a bell and wait.
Jennifer
Jennifer (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 11 月 24 日
Room carpet smelled badly and the room and bathroom lighting is very poor. Too dim.
Cynthia
Cynthia (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 11 月 24 日
Lighting in the rooms and bathroom was less than adequate. Shower would not fully engage.
Ronald
Ronald (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 11 月 22 日
Check in along with assistance from front desk was lacking in expectations. Checked in on Sunday and breakfast area was out of coffee until Friday. When I asked when coffee would be available the hope was Thursday since I was advised management wants to use normal source for order instead of picking up local which to me showed lack of customer service. One afternoon the fire alarm was going off and found no real problem which the audio alarm was turned off that afternoon however the strobe lights for the alarm were not turned off until after 10pm which I was unable to check on over the phone with no one answering and not helpful information from staff in person.
Larry
Larry (5 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 11 月 20 日
The mattress was too soft and no coffee at the breakfast buffet. The staff at the front desk seemed like they didn't want to be there
Jim
Jim (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 11 月 19 日
Hotel was dark and smelly. The bathroom was dirty and musty and the beds were worn, bumpy and springy, Will not stay here again.
Robyn
Robyn (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 11 月 19 日
I've stayed here very frequently over the last 11 years and even once earlier this Spring. It has been a wonderful hotel. Unfortunately, it is no longer. Per the desk jockey the hotel is under new management. So now we get one working elevator with obvious patchwork bolts and staples where there should be none, stains on the hallway carpets, marks and dents on the walls of the hallways and a subpar breakfast (which used to be spectacular). Lastly, the air conditioning was very loud as was the outside noise from I30. It's like the soundproofing has just disappeared.
The topper? And this is where I really get irked. They charged me a $4.68 "hotel service" fee which the desk jockey could not prescribe a reason for other than "new management". Nor could he tell me what if I was owed any kind of extra perk during my stay due to the fee. Keep in mind, my reservation had been paid for in advance so there should be no extra charges. I get some hotels have an incidental fee that is refunded. This was not that. A discussion with another patron confirmed my thoughts and she too said she is unsure what the service fee is for.
Overall, I am disappointed to see this hotel become "average" - if it is even that. Not sure that I will bother with this hotel again because it was my favorite in the area. Now it's just full of disappointment.
James
James (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 11 月 18 日
The room was dark, even the bathroom. The air conditioning didn’t work right. Bottom sheet wouldn’t stay on and the mattress pad under sheet was too small and so it bunched up and made the bed uncomfortable. Breakfast was cold( there at 6:30). Road construction in front of hotel, didn’t make it easy to navigate. The shower water didn’t get hot and not enough pressure to actually spray on you. Not a good place to stay and will not go back again.
Jessica
Jessica (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 17 日
Stay was amazing staff was welcoming an also was very nice with Check in and Check out I would choose this place again and again
Bria
Bria (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 11 月 16 日
The staff were a great help..Breakfast was good..only downside the pool was closed the entire time!
Christine
Christine (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 15 日
👍
Ty
Ty (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完 美
2025 年 11 月 15 日
Room was clean and staff was courteous
Param
Param (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 6 日
Clean, continental breakfast, lots of parking
Jeanette
Jeanette (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 5 日
Yes
Pamala
Pamala (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 11 月 2 日
Night staff nice. Hotel had alot of issues with elevators and doors not working. Breakfast was meh.
peter
peter (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 11 月 2 日
Akilah
Akilah (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 10 月 30 日
Elevators are broken.
Jay
Jay (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 28 日
Beds where so comfortable
Ruben
Ruben (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 10 月 25 日
Mildew smell in the room, elevator dis not work, visibly damaged walls and patchy paint
Jose
Jose (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 25 日
Was there fort the football game. Breakfast was fine and self parking was good. Overall good stay.
gregory
gregory (3 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 10 月 24 日
Fire Alarm went off in early AM
I brought my own breakfast...
Julianne
Julianne (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 10 月 24 日
Very nice office staff
Elizabeth
Elizabeth (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 24 日
Nice clean rooms, spacious, good selection of breakfast items, easy check in and free parking.