Hotel maravilhoso, alimentação e acomodações incríveis!! Porém tem o mesmo problema de todos resorts do caribe, os funcionários são movidos a gorjetas…no mais o hotel é muito bom, com certeza voltaria!!!
Leonardo
Leonardo (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月19日
Recomiendo 100%
Amazing, beutyfull....
hugo
hugo (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月28日
Carlos A
Carlos A (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月25日
Lauren
Lauren (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月10日
WILIAN
WILIAN (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月8日
Great resort
This resort is one of my favorite resorts ,the staff there are very friendly and helpful. The themed restaurants are very good. And there are plenty of things to do.
Michael
Michael (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月4日
Reymundo
Reymundo (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月3日
8/10
Mohamd
Mohamd (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月2日
Disappointed Guest
The property overall was beautiful and for the most part clean. Check in was a little slow we waited about an hour in line to be checked in, however I was grateful that our room was ready before 3pm. Majority of the staff did not speak nor understood English. This was very bothersome because it was hard for my family and I to communicate with staff. I was very upset that guests were allowed to smoke everywhere on the property. There should have been a designated area for smokers to smoke. I traveled with my sister whom is pregnant and it was not pleasant for her to inhale smoke the entire time on our trip. Service at the buffet was horrible. We spent 6 days on our first day eating at the buffet we were greeted and serviced with water and a drink of our choice by the staff. The remainder of our trip we had to constantly call for a staff member to provide us with water and drinks. Let’s not mentioned the fact that for the 6 days we spend at this hotel we got turned away from one of the buffet claiming that it is full. It did not matter what time of the day we attempted to eat there we were always turned away. It seems like staff were mostly catering to Hispanic guests. The best service/food we had was at the restaurants. I was disappointed at the fact that I had requested a complementary cake at La Brisa which was confirmed by two staff members in guest service, however when we got to the restaurant a cake was not provided. We were told the reservation was not made.
真實旅客
6 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年8月30日
juan
juan (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月27日
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Diana
Diana (4 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月26日
jenny
jenny (7 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月25日
Las habitaciones necesitan remodelación y sobre todo los AC , la comida necesita más calidad y variedad de carnes
RAFAEL
RAFAEL (6 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月25日
Zulyn
Zulyn (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月25日
Very good service
Maria
Maria (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月24日
Tim
Tim (7 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月24日
To many broken things in our room. Ceiling leaked. Shower handle broke. Air conditioner did not feel that cold
Joseph
Joseph (6 晚家庭旅程)
Orbitz 真實旅客評價
4/10 一般
2024年8月24日
Servicio pésimo, excepto en el restaurant Francés y español. Mucha humedad en el cuarto, necesita remodelación, nunca me llevaron el agua que pedí al cuarto, caja de fuerte dañaba. Ni cubiertos me llevaban a la mesa los del buffet, le pedía algo y nunca llegaba, en el restaurant de mariscos estuvimos hora y media en espera del plato y cuando lo entregan estaba crudo.
Gina Lee Rampolla
Gina Lee Rampolla (5 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月24日
Fernande Bien
Fernande Bien (5 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月23日
Food was horrible… if it wasn’t salty, it was bland.. staff didn’t tend to us right away while dining. Breeze way walk to our room smelled like sewer everyday. AC in our room was broken… they “fixed it” twice and seemed to make it way worse. Got so upset; complained about the a/c till they changed our room. New room a/c wasn’t as cool but worked a little bit better than the first room. Night Shows were boring, and entertainment was only done by a kiosk in the beach. Had to pay a taxi inside to get to my taxi outside because the security and staff didn’t let my Driver to pick me up at the lobby, which was super unnecessary. Staff only seems to care about you when you are tipping heavy, And sometimes not even. I’ve stayed at so many different resorts in Punta Cana, but this one honestly has been the worst. Don’t even get me started on the alcohol… Out of my six day stay I think I drink one day and got an upset stomach. The liquor seems to taste like gasoline, no matter which one you drink… Alcohol is definitely being swapped out for something else. Wouldn’t recommend this resort!
STAY AWAY!!