The staff were very helpful and friendly and first impressions were really good on arrival with a welcome drink and explanation of the area. Located in a quieter part of town but good access to the souks and taxis etc.
The pool area is nice but with limited loungers (I think the pool was maybe open to non-residents) so it made it a bit difficult sometimes to get a lounger.
The room was okay (Ground floor) but the only windows pointed onto a shared courtyard thus no privacy so we had to have the curtains drawn a lot, so as a consequence it was always dark in the room.
The sky lounge on the roof top is a bit misleading as we went up at about 7pm to get a drink and it shut. There is an inside bar on the way up to the roof top which was supposed to open at night, but on both occasions we went there it wasn’t manned.
Not clear on booking that it was a ‘dry venue’ not uncommon in Marrakesh but maybe should have been clearer.
Breakfast was nice, although quite wasteful as you get a lot of pastries, bread, pancakes and cakes automatically put on your table- it’s a bit of a carb overload and you just can’t possibly eat it all. If you wanted water at breakfast you had to pay the equivalent of £5 per bottle.
WiFi went down a few times, and we seemed to get power cuts on a regular basis at night.
Was a nice stay, but not sure I would rush back as it was quite expensive, but looking a little tired in places.