Very good service, but the room is small. CP value is not as expected.
真實旅客
4 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
I arrived early as I had a very early flight arrival and they bent over backwards to accommodate me.As a solo female traveller I was very grateful for this.
Maroulla
Maroulla (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月12日
Adam
Adam (5 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月1日
virginia
virginia (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年5月31日
Nice hotel pleasant atmosphere best omelette
Dorethea
Dorethea (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年5月28日
Love the property
Dorethea
Dorethea (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年4月24日
I loved the deep tub. The private pool on private deck would have been over-the-top if it was a hot tub. But room was clean and the bedding was luxurious, notwithstanding, a Nespresso coffee maker in the room. But, better than in room coffee was the included breakfast of superior quality and selection. And I found just down the street a shopping center that met all my needs. I highly recommend.
Elizabeth
Elizabeth (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年4月24日
Lovely hotel. Location was excellent and staff were lovely.
Lawrie
Lawrie (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年4月16日
Derek
Derek (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年4月16日
Property and rooms are beautiful. The only small point is customers need to be aware the restaurant only serves breakfast only.
Derek
Derek (2 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年3月17日
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Silvan
Silvan (3 晚行程)
Ebookers 真實旅客評價
4/10 一般
2024年2月14日
Very disappointing. Not as advertised
This was definitely not 5 star as advertised or even 4 or 3 star! Please be warned. It is a cheap city centre hotel . Clean but unbelievably cramped room.
No one at reception when we arrived. The manager came out saying he was on a phone call and just gave us the key.
A dog was asleep in the corridor .
Photos of the room below show toilet and shower inside the bedroom with no privacy screen .
They advertise a spa which is literally a bed behind a sliding door behind reception . We asked if there was a bigger room but told by the assistant that none available .She smiled when we told her it was cramped ; hardly any light and a toilet and shower in full view of the bed! We also noticed signs all over saying Maintenance work being undertaken and a strong smell of paint or chemical of some sort in the air.
We were so disappointed we actually chose to leave and forfeit the expense. Unless you want a cheap budget hotel , do not book this place .
We trusted the star system given by hotels.com and this just was not correct. Very disappointing. How can this rate as 9.4?
martin
martin (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年2月3日
Room was clean, big and had everything we needed. The staff were helpful and friendly. Location is conveniently close to the V&A waterfront but not walkable. Breakfast was delicious with good selections.
Marissa
Marissa (2 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年1月31日
Looks like a 2 star hotell. Something is really wrong her.
Thomas
Thomas (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年1月30日
Make sure you book the most expensive room!!
We were very excited for our stay in this “5 star hotel” and to have the luxurious experience that you do get at a 5 star hotel. But that bubble was quickly burst when we arrived, this is not even close to being a 5 star, maybe 10 years back, I think that is when last maintenance was done on the Hotel. The only okay part was the reception staff, came to the counter a couple of times to find the person sleeping on the couch because of very long shifts. The breakfast staff is not trained and don’t understand english so to get the right food on your plate was a challenge, the breakfast was decent to give a compliment. Make sure not to book a standard room as it will feel like you are sleeping in the broom closet.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年1月28日
Odwa
Odwa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年1月25日
The room was really spacious and beautifully decorated. The staff were lovely. We had a great time, thanks.
Louise
Louise (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年1月12日
This is not a five star property. Dark room, old carpet, tired and shabby. No dressing gown or slippers or lobby lounge area.
Tashmia
Tashmia (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年1月6日
Alison
Alison (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年1月3日
Leider nicht empfehlenswert
Wir waren über Silvester im Sugar Hotel, unser Zimmer lag im Keller, hatte nur ein kleines Oberlicht, dafür einen inverstellbaren Blick vom Kopfkissen auf die Toilette und Dusche.
Der Rezeptionsservice nach Mitternacht wurde dann von verschiedenen Hotelgästen wahrgenommen, die dann die anderen Gäste, die von der Silvester Party kamen und vor dem verschlossenen Hotel standen, hineingelassen haben. Irre Erfahrungen.
Wolfgang
Wolfgang (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年11月18日
Highly recommended
Fab little boutique hotel. Very close to the V&A Waterfront area - we took Ubers most days for £2. Hotel staff were very friendly and helped us organise a tour to see the penguins at Boulders Beach. The room was very spacious, with a huge bed. We could have benefitted from more wardrobe space, but otherwise totally fantastic
Paul
Paul (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年11月14日
nice to stay
a friendly welcome and a quite and nice hotel.
Eric
Eric (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年11月4日
Thomas
Thomas (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年10月21日
Oncemore and George are very helpful and if you have any questions they are going to help as much as they can. The area is great to get to the start line of the Cape Town Marathon. Was not use to the no door for the toilet area in our bedroom. The staff is wonderful and I felt really safe.