During my stay, the hair dryer exploded in my face. If I hadn’t dropped it quickly, I could have been seriously injured or electrocuted. Instead of treating this as a very serious safety issue, the staff completely failed to understand the situation. They even asked me to “send a photo” of the hair dryer, when the hair dryer was still in the room.
Then they asked me and suggested I speak with their “technical manager,” who wasn’t even at the hotel. Honestly, what am I supposed to explain to a technical manager after such a dangerous incident? How lucky I was not to get electrocuted?
And unbelievably, while all this was happening, they were still trying to charge me for a 3-dollar minibar expense.
This was a shocking lack of professionalism and a complete disregard for guest safety. A hotel should always put safety first, but here it was totally ignored.