I have never written a negative review before, but our experience at Poderi Arcangelo was extremely disappointing.
During our stay, my partner sat on a stool placed under the desk in our room (both pictured), and it broke. Instead of apologising for unsafe furniture, the manager argued it was “clearly a table,” insisted it was our fault, and charged us for the damage.
There were no signs or indications the stool wasn’t meant for sitting. Its design and placement under a desk made it completely reasonable to assume this was its purpose. We were utterly shocked — not least by the charge but by the manager’s incredibly rude attitude (loud, demanding, dismissive etc.). In years of traveling, we have never experienced such poor customer service. It ruined the rest of our stay and made us feel incredibly uncomfortable at the hotel (so much we decided to dine elsewhere).
Otherwise, the property has stunning views and the food was very good. The room was clean and comfortable (though not luxurious), however had poor sound insulation. The remaining staff were very kind, especially a female receptionist who managed to reduce the fee. The wine tour and tasting were also very enjoyable.
Sadly, the way the above situation was handled means we cannot recommend this hotel. There are many places in Tuscany that offer beauty and respect for their guests—this is not one of them.