I stayed here ever since first time I found out this property, back then the hot water last 5 mins, but I like the area so I stayed regardless the hot water only last about 5 mins. This time the stay is horrible. People party at 3AM, moldy room (which I don’t really care), hot water that still last only for 5 mins, and the last straw is the F&B Manager William that made me cancel the rest of my stay here. My wife only drink soy milk and I got it for the past couple days I stayed. Today I asked 3 different people and was told that they will check if they have it or not. No one ever gotten back to me until I finished my breakfast and waiting for the drink only to be told that they needed to charge me for it. I asked the same manager for it at the beginning and after asking 3 times only to be told to pay. My wife and I ended up not getting it and they lost customer. They should have told me from the first day so I don’t have to spend my money here for bad experience. What a joke. You keep your soy milk, I ma keep my money from you. Btw thanks for coming to the room and apologized, but that’s too late. You have ruined our experience here.
Mario
Mario (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月12日
This brand new property are very clean and spacious. The crews are outstanding. Special shoot out to Romi who goes way and beyond on his customer care services!
Definitely will going back to stay on this wonderful property!
Bambang
Bambang (5 晚家庭旅程)
Orbitz 真實旅客評價
10/10 完美
2024年6月18日
eun gi
eun gi (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月5日
eun gi
eun gi (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年5月15日
ショッピングモールまでタクシーでいくのは少し不便でしたがホテルはとても良かったです
Kyoichi
Kyoichi (28 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年5月10日
Everything was really good so far and comfortable
Antonio
Antonio (9 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年3月25日
Good for staying
Staying is good, where is especially quite compared with other hotels.
But Surrounding environments including shopping, supermarket are not built or not enough at all.
Byoung Ho
Byoung Ho (4 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年2月18日
Ok dekat tempat main
Agak debuan dibagian lampu nya cma cukup ok
Rachimi aji
Rachimi aji (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年1月7日
Roy Hermanus Harm
Roy Hermanus Harm (17 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年11月12日
Great place to star near serpong
Great awesome location connecting with the hub shopping center and provide food, play games location, restaurant and supermarket.
There is coffee shop as well rumah kopi very nice.
The breakfast quite good and yummy.
Rachimi
Rachimi (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年6月2日
All was great
Starting from the staff who were ready to help and assist in any enquiring
All was Kind yet professional
Excellent Daily room service
Breakfast was sumptuous,substantial, delicious, abundant and varied