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Grand Hotel Europe

4.0 star property
Lakefront hotel with restaurant, near Swiss Transportation Museum

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Photo gallery for Grand Hotel Europe

Lobby sitting area
Front of property
1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board
Lobby
Terrace/patio
On the shores of Lake Lucerne, Grand Hotel Europe offers an elegant retreat with a free breakfast buffet and in-room WiFi. Enjoy breathtaking views while savoring local flavors at the restaurant or unwind with a drink at the bar. Helpful multilingual staff are always available to assist.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Non-smoking
  • Parking available
  • Laundry facilities

Main amenities (10)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Self parking
  • 24-hour front desk
  • Computer station
  • Vending machine
  • Self-serve laundry
  • Multilingual staff
  • Luggage storage
  • Porter/bellhop

Feel at home (6)

  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Lift

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Double Room, 1 Bedroom

1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Standard Double Room, 1 Bedroom

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Hairdryer
Private bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Studio Suite, 1 Bedroom

1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Junior Studio Suite, 1 Bedroom

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, 1 Bedroom

1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Superior Double Room, 1 Bedroom

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Hairdryer
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room Single Use, 1 Bedroom

1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Standard Double Room Single Use, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Hairdryer
Private bathroom
  • Sleeps 1
  • 2 Twin Beds

View all photos for Superior Double Room Single Use, 1 Bedroom

1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Superior Double Room Single Use, 1 Bedroom

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Hairdryer
Private bathroom
  • Sleeps 1
  • 2 Twin Beds

View all photos for Panoramic Double Room Single Use, 1 Bedroom

1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Panoramic Double Room Single Use, 1 Bedroom

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Hairdryer
Private bathroom
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Quadruple Room, 1 Bedroom

1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Standard Quadruple Room, 1 Bedroom

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Panoramic Double Room, 1 Bedroom

1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Panoramic Double Room, 1 Bedroom

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Hairdryer
Private bathroom
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room, 1 Bedroom

1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Standard Triple Room, 1 Bedroom

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Hairdryer
Private bathroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

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8.8 out of 10, Excellent, 1,001 reviews
The price is HK$3,367
HK$3,590 total
includes taxes & fees
1 Sept - 2 Sept
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About the area

Map
Haldenstrasse, 59, Lucerne, 6006

What's nearby

  • Lake Side Promenade - 1 min walk - 0.2 km
  • Swiss Transportation Museum - 12 min walk - 1.1 km
  • Lion Monument - 14 min walk - 1.2 km
  • Chapel Bridge - 2 min drive - 1.4 km
  • KKL Lucerne - 2 min drive - 1.8 km

Getting around

  • Zurich Airport (ZRH) - 67 min drive
  • Lucerne (QLJ-Lucerne Train Station) - 20 min walk
  • Lucerne Station - 20 min walk
  • Luzern Sgv Station - 27 min walk

Restaurants

  • ‪MOzern - ‬7 min walk
  • ‪Grand Casino Luzern - ‬8 min walk
  • ‪China Restaurant Jialu National - ‬10 min walk
  • Juliette Sharing Brasserie
  • ‪Vesper - ‬12 min walk

About this property

Grand Hotel Europe

Grand Hotel Europe puts you a short five-minute drive from Swiss Transportation Museum and Chapel Bridge. You can unwind with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat.

Languages

English, German

At a glance

DONE

Hotel size

    • 177 rooms
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • On-site parking only available on request
    • Covered on-site self-parking (CHF 25 per night; includes in/out privileges)
    • On-site parking is limited
    • Height restrictions apply for on-site parking
    • On-site garage
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge

Working away

  • Computer station

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Wine-tasting room

Accessibility

  • Lift
  • Area rugs in room
  • Smooth flooring in room

Room amenities

Be entertained

  • 48-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding

Freshen up

  • Private bathroom
  • Bath or shower
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Phone

Food and drink

  • Champagne service
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

Parking

  • Covered self-parking costs CHF 25 per night with in/out privileges
  • Guests must contact this property in advance to reserve on-site parking
  • Parking height restrictions apply

Policies

Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Also known as

Grand Hotel Europe AG
Grand Hotel Europe Hotel
Grand Hotel Europe Lucerne
Grand Hotel Europe Hotel Lucerne

Frequently asked questions

Does Grand Hotel Europe offer free cancellation for a full refund?

Yes, Grand Hotel Europe does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Grand Hotel Europe?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Grand Hotel Europe?

Yes. Self-parking costs CHF 25 per night. Parking spaces may be limited.

What are the check-in and check-out times at Grand Hotel Europe?

Check-in start time: 4:00 PM; check-in end time: anytime. Check-out time is noon.

Is there an on-site casino at Grand Hotel Europe?

No, this hotel doesn't have a casino, but Grand Casino Lucerne (8-min walk) is nearby.

Are there restaurants at or near Grand Hotel Europe?

Yes, there's an on-site restaurant.

What's the area around Grand Hotel Europe like?

Grand Hotel Europe is located on the boardwalk, a short 12-minute walk from Swiss Transportation Museum and 20 minutes' walk from Chapel Bridge.

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Grand Hotel Europe Reviews

Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Beautiful hotel full of character,, location so central for walking or bus. All staff so willing to help, Aston in reception helped with bookings. The breakfast staff and Sofie (Portugal) were wonderful. View from our balcony amazing, ac was much needed. Highly recommend- I’m going back x. Thanks to all
James, 5-night trip

10/10 Excellent

Ask for room facing lake. Comfortable, clean, spacious room.
Marion, 3-night trip

8/10 Good

Large room, quiet, nice view of Lake Lucern. Initially our keys did not work. Breakfast was modest and we were required to sit in certain areas in the back. Free bus pass was well used. Easy access to city center and the train station.
William, 3-night trip

10/10 Excellent

We had a great stay at this hotel, especially the bar staff was wonderful. The food was also very good, we enjoyed sitting on the front porch relaxing, enjoying a drink and dinner. Beautiful area, walking distance to the esplanade is a just across the street. This hotel is just out of the busy tourist area which we loved. There is more of a walk to the old town area but worth it because it is just beautiful. The hotel did provide bus/tram passes for all of us however we did not use them. They also arranged for our taxi to the train station. The hotel is obviously older but the rooms have been updated and are very clean.
Richard, 3-night trip

8/10 Good

Property is being fully renovated so only a portion of the rooms are available. Our room was very nice, remodeled, and great design. Restaurant was ok with very limited menu. Breakfast is excellent. Staff very nice and helpful.
john, 2-night trip

6/10 Okay

Location was good.
Abolfazl., 2-night trip

8/10 Good

Two night Lucerne Stay

The Hotel was very good and clean. Breakfast was very nice. Shared parking with the apartment complex was a bit difficult but workable.
Bhavin, 2-night trip

8/10 Good

A very enjoyable stay, great location on the lake with easy access to transport to town. Staff were excellent annd breakfast was good. Only downside was no a/c but was ok at night with provided fans. I very much recommend this hotel.
Bryan, 3-night trip

10/10 Excellent

Very helpful staff
Ahmad, 2-night trip

10/10 Excellent

Whilst checking in the staff were excellent and explained everything fully in order to make the most of the visit. The free use of buses was discussed and it was so easy with the bus stop being right outside the hotel.
Alan, 2-night trip

10/10 Excellent

The best

We are in a long trip around Europe and the stuff in this hotel (specially the owner) are exceptional. I strong recommend.
Alexandre, 2-night trip

10/10 Excellent

Very courteous and responsive front desk. Convenient room amenities. Adequately functional. Excellent breakfast. Easy access to HBF.
Ranga, 3-night trip

10/10 Excellent

The hotel located very close to the lake Lucerne with awesome lake view room and balcony. The room was clean and the bed comfortable. Hotel staff was very nice, gave us suggestions on sight seeing and transportation options in Lucerne. Breakfast was tasty with wide selection and frendly hostess.
Boris, 1-night trip

6/10 Okay

Great hotel.

Hotel is really beautiful & clean. The only problem was that the receptionist could not find the reservation upon checkin even though I called the hotel to confirm a date change & having the hotels.com reservation confirmation which took a long time waiting. All staff really nice.
1-night trip

6/10 Okay

Pro: Bus stop right in front of property which made it more convenient to train station and old town, good breakfast buffet, fan in room, comfortable beds Con: no air conditioning and extra fan was never brought to our room, it was almost unbearable heat and humidity during our stay
Sarah, 2-night trip

10/10 Excellent

very good
Lauren, 3-night trip

6/10 Okay

The place has Old World charm. Accessible to bus. Unfortunately, it was hot during our stay, since there is no air conditioner in the room.
Jeanette, 1-night trip

4/10 Poor

We checked in on a rainy day and when we opened the bed there was a big brown stain with a hair by it. Looks like they did not change the sheets. Room is very dated. The price you pay if for the location and not for your stay.
Mercedes, 1-night trip

10/10 Excellent

We had a great stay at this hotel. Was the room hot at first? (It was 30 degrees and sunny outside.) Yes, but it cooled down once the ventilation system started up, and we all slept well. We had a room on the first floor, and the cutest little balcony. If you're looking for a brand new hotel, this is not the place for you. But its age is its charm, and we enjoyed the elegance of this hotel very much. It was sparkling clean, and all the hotel staff was friendly and helpful. We had a great supper in the bar. We would stay again without hesitation.
1-night trip

4/10 Poor

Ordinary standard not matching high price

The hotel is oldfashioned. There is no air condition. Breakfast is ordinary, and the only available coffee is tapped from a standard industrial coffee brewing machine. The hotel room only offers a very limited range of soap and only one single instant coffee bag each person. The 4-star hotel is an old 3-star hotel.
Tine, 3-night trip

4/10 Poor

No Air conditioner. Very hot here in July It was in my filter when I booked my hotel initially As must have AC. It was listed as AC providing hotel but not available at the property. Very disappointing!!
Pankaj, 4-night trip

10/10 Excellent

I read both the good and bad reviews before reserving to be honest I had my doubts before the actual arrival. For context, I’ve travelled quite a bit, stayed in some of the best hotels and generally I’m a picky person. Let me tell you that this is one of the best hotels I’ve ever stayed in. What a cute soulful place!! Check in was a breeze, they let me do so early even. The room was spacious, neat, the bathroom was impeccably clean (and white so u can actually see how clean it is). no bugs in the room (I checked). But obviously if you sleep w the windows open you’ll invite the nocturnal fauna in your room. They have portable air conditioners in the room to compensate, though I agree that window screens would do wonders in this case. The lake views are of course unmatched. The restaurant was very reasonably priced, food was delicious and hearty. Some reviews commented on lack of luggage ramp and I only had a backpack but how can one complain about this given the historic beauty of this building? It’s only a few steps up & the property sent me a message ahead of time offering to help with luggage at arrival. That is 5 star service to me. One thing I regret is that I didn't get a chance to see the inside of the building much to feel the history bc I was with my niece and for just one night we had very little time in the hotel. I will make sure to see it one day to try to imagine the splendor of this place in its day. Overall, a 5 star stay in a beautiful town.
Narmin, 1-night trip

10/10 Excellent

David, 1-night trip

8/10 Good

Nicely located at lake, mostly frequented by large tour groups
Magnus, 1-night trip

10/10 Excellent

The pictures posted on the listing do not do it justice. The property is very pretty. The front desk staff is very helpful. One of the managers, Conrad, helped me with parking the car and to solve an issue with the rental car. The rooms are spacious, newly renovated with updated amenities. There is a great view of the lake from the room balcony The bed was very comfortable. The bathroom was very modern. Lots of outlets to charge. A bonus was an included breakfast that was delicious with a lot of variety. I highly recommend this hotel.
Nader, 1-night trip