我可否免費取消卡斯塔尼奧拉大酒店的預訂，並獲發全額退款？

可以。卡斯塔尼奧拉大酒店在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

卡斯塔尼奧拉大酒店是否設有泳池？

是的，此住宿設有室內泳池。

卡斯塔尼奧拉大酒店是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住 (輔助動物除外)。

卡斯塔尼奧拉大酒店是否設有店內泊車位？

是的。自助泊車費用為每日 CHF20。代客泊車費用為每日 CHF30。泊車位也許數量有限。住宿設有電動車充電站。

卡斯塔尼奧拉大酒店的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：00:00。提早入住收取附加費 (因應供應情況而定)。退房時間為 12:00。延遲退房收取附加費 (因應供應情況而定)。住宿可提供零接觸登記入住與退房服務。

卡斯塔尼奧拉大酒店是否附設娛樂場？

否，此酒店不設娛樂場，但盧加諾賭場 (19 分鐘步程外) 及坎波內娛樂場 (17 分鐘車程外) 就在附近。

卡斯塔尼奧拉大酒店店內與附近有什麼好玩？

你可到網球場精進球技。你可享用 SPA 服務，又或在室內泳池中暢泳一番。卡斯塔尼奧拉大酒店亦備有桑拿、蒸氣室及花園。

卡斯塔尼奧拉大酒店內或附近是否設有餐廳？

是的，店內有 3 間餐廳，坐擁室外用餐區、地中海菜及園景。

卡斯塔尼奧拉大酒店是否設有戶外私人空間？

是的，每間客房都配備木板平台或庭院。

卡斯塔尼奧拉大酒店附近區域有何特色？

卡斯塔尼奧拉大酒店位於卡薩拉特，短短 10 分鐘車程即達阿格諾機場 (LUG)，17 分鐘步程可到盧加諾湖。

盧加諾卡斯塔尼奧拉大酒店優惠

Q: 卡斯塔尼奧拉大酒店是否設有泳池？

是的，此住宿設有室內泳池。

Q: 卡斯塔尼奧拉大酒店是否設有戶外私人空間？

是的，每間客房都配備木板平台或庭院。

10/10 完美

2015 年 8 月 20 日

To know what you expect

We like this hotel very much.To choose right and good hotel would enhance travel expenses.we feel the hotel's staff knows what you need and serve more than you expect. Try your best to stay with them.You wound get what you expect.

Hotels.com 真實旅客評價

10/10 完美

2014 年 7 月 3 日

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 25 日

Nicolas (2 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 21 日

JAYME (2 晚行程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 9 月 20 日

Noisy Room location

While the location and the service/staff are amazing, they gave us a room on first floor over the restaurant where the piano/mouse was annoying and the pets friendliness was also loud due to a dog constantly barking.

Barbara Kennedy (2 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 9 月 20 日

Worst Ever Hotel Stay in Europe

Review of Grand Hotel Villa Castagnola – A Complete Disaster. If I could give this place a negative rating, I absolutely would. From the very first day, the experience was nothing short of shocking for a so-called 5-star hotel. On arrival, we went for breakfast and waited over an hour for a simple omelette that never arrived. During that time, not even a glass of water was offered. We had a tight schedule and eventually had to walk out. After complaining at reception, the waiter actually chased me down in the lobby, screaming at me in front of other guests, as if I had walked out on the bill. Utterly humiliating and completely unacceptable. The following day, after a long day of sightseeing, I returned to the hotel bar to share a very special moment with my wife. I had planned a surprise—telling her I would be renewing our vows and celebrating her 40th birthday with family in Cartagena, Colombia. She was overwhelmed with excitement, but in the middle of this intimate, emotional moment, the bartender told us to “keep our voices down” because the piano player was performing. The bar was empty. Imagine being told to quiet down while celebrating such an occasion. Truly disgraceful. Finally, to top it all off, on the last day I received my dry cleaning back and discovered that two very expensive pairs of pants had been ruined. They had been washed instead of dry cleaned. No apology. No accountability. No contact from management. DO NOT STAY HERE. Save yourself the disappointment!!

Ruben (3 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 9 日

Violet (2 晚友伴旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 31 日

Amazing hotel

Amazing hotel and a truly special place.

steve (6 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 10 日

Tout était parfait sauf le check out mal organisé et trop lent!

FRANCOIS (1 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 28 日

Best place ever

Absolutely perfect in every single way possible

Deborah (9 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 25 日

1 晚家庭旅程

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 18 日

Janet (4 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 2 日

World class service… from the moment, I walked on the property to the moment I left. I felt well cared for.

Christopher (3 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 28 日

Gültekin (1 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 6 月 22 日

Brian (2 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 6 月 18 日

The most exquisite hotel experience my husband and I have ever had. The staff went above and beyond, the grounds are impeccable, the lake views immaculate, and the amenities fantastic. We will definitely be back to beautiful Villa Castagnola.

Julia (2 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 18 日

Really enjoyable stay, one night easily became two and would certainly return for further visits.

David (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 6 月 12 日

Beautiful property with the most amazing service! Gorgeous, classic, 10/10!

Julia (1 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 10 日

Elegant and old school classy but at the same time relaxed and friendly. Stunning garden and great facilities. Very good breakfast nice eating areas both indoor and outdoor.

Monica (1 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 6 月 4 日

Fadi (1 晚家庭旅程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 5 月 31 日

Stephanie (2 晚行程)

Ebookers 真實旅客評價

10/10 完美

2025 年 5 月 30 日

Thought staff service, property, and cleanliness were excellent. Small things to improve: We had a wonderful room, however, the shower was a tub shower and it was a deep tub so stepping in and out was precarious- could have used a grab bar at the back of the shower. We also had a nice patio but the table on it was very small - would be good to get a slightly larger table. Breakfast was good but the scrambled eggs did not taste like eggs- I think because there may have been a lot of cream in them. You could order an omelette/frittata for a good bit extra. Also, they never had any berries for fruit, but you could order them separately for 18 francs!! We only had a hamburger for dinner there but the reviews on the restaurant were not good. Most people said great service, food was overpriced and not that good.

Edith (5 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 5 月 26 日

View was great besides everything 🙏💚💫✨

Dr.Maria (4 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 5 月 24 日

Great hotel and very courteous and friendly staff

tuluh (2 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 5 月 21 日

Fabulous place to stay!

3 晚行程

Hotels.com 真實旅客評價

卡斯塔尼奧拉大酒店

Grand Hotel Villa Castagnola

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