Second time in this hotel. First time had a bad experiece but thought it was because it was new. Now you can see details I didn’t expect to find in this kind of luxury hotel.
Victor Manuel
4 晚行程
10/10
First time doing an all-inclusive and had a great experience. Beautiful property, super nice and attentive staff, fun entertainment at night. Special shoutout to Jezreel the bartender at Edgewater, he is the best and deserves a raise!
Kyle
5 晚浪漫旅程
10/10
Jungle vibe, excellent food .
Amanda
7 晚浪漫旅程
10/10
Zavia
3 晚行程
4/10
Brice
10/10
Absolutely loved this place! Great staff, delicious food and loved the pools
Bianca
7 晚浪漫旅程
10/10
From when I walked in they treated me amazing, everything was perfect. Any issues I had they took care of it right away.
YOLANDA
3 晚浪漫旅程
6/10
The hotel’s aesthetics are pleasing. Despite being a preferred member, I found the options for regular members to be limited and, in many cases, indistinguishable from those offered to preferred members. The food was adequate, but I had anticipated a more authentic Mexican culinary experience and a broader selection of dining options. The entertainment options could have been improved to be more inclusive and appealing to a diverse range of ages and ethnicities. Additionally, the majority of events concluded at approximately 10:00 pm, which could have been more accommodating for later evenings.
Jennifer Natalie
4 晚浪漫旅程
10/10
Christopher Brian
4 晚行程
10/10
Great choice
Shkeirra
2 晚浪漫旅程
10/10
I liked how the staff truly cared about my happiness. They made several accommodations for me.
I enjoyed the design of the building and how the water features had various areas.
The beach club was amazing too!
MELISSA
2 晚行程
10/10
Very clean and a good time.
Luis
4 晚浪漫旅程
10/10
Idy
3 晚行程
10/10
Great food selection
Victoria
7 晚家庭旅程
8/10
Property and Resort was Amazing- Very Clean.
Most of the Staff were friendly and courteous aside from the front lobby personnel. Definitely need better tequila options on property being that you are in MEXICO. Pools were amazing- They don’t keep the Jacuzzi’s warm, they were all cold water. On Vacation we all love a warm jacuzzi to relax in. The Beach club shuttle is convenient but need to have more consistent shuttle times. It’s not as often as they advertise online. Overall- A Wonderful experience. :)
Rhett
10/10
Wonderful vibe!
Juliany
2 晚行程
10/10
Me hospedé en el Secret Tulum y mi experiencia fue maravillosa. Las habitaciones eran cómodas, limpias y bien equipadas. El personal fue muy amable y atento en todo momento, asegurándose de que mi estancia fuera perfecta. Las instalaciones, especialmente la piscina y el restaurante, superaron mis expectativas. ¡Definitivamente volveré y lo recomiendo!
Marileidy
4 晚浪漫旅程
8/10
The property was not like other Secrets Resorts. It wasn't as luxurious as others i have used. However, it was nice! I didnt like the floors in the room, the size of the room, and the limited food options.
Kimbrala
7 晚浪漫旅程
10/10
Nice property
Valerie
8 晚友伴旅程
4/10
litiana Semedo
3 晚行程
10/10
Jungle property with shuttle to beach club. Not the resort if you are looking to be on the beach the whole time. But had multiple pool to choose from
David Roy
7 晚浪漫旅程
10/10
Beautiful and the staff were very professional and very very good