We wanted to love this hotel. It is set in a lovely forest and is beautifully designed. We were hoping for a peaceful and relaxing few days.
However, we were very disappointed by several elements.
- Each morning, we were woken by barking dogs! This was very unpleasant as this was meant to be a relaxing reset for us. At one point, a dog also ran onto our patio area, which was not actually properly partitioned from the others. As someone allergic to dogs, this was a big problem. We heard two other guests speak to reception about the barking in the morning.
- We had an issue where our room absolutely reeked of cigarette smoke. We told the front desk, who accused US of smoking(!), and then were told that it was our neighbour smoking outside on their patio, that it was 'their right', and that there was nothing they could do about it. There was no acceptable solution offered - we were just told to 'keep our windows closed' after airing it out.
- The hotel took itself too seriously. Spa music blares through the building 24/7, which is actually very annoying. And while the accommodation is reasonable, everything at the hotel, including food and drink, was extraordinarily expensive, and if you weren't booking one of their specific experiences (e.g. nature walk), the staff didn't seem bothered to provide any suggestions for your stay.
These aside, the hotel and surroundings are beautiful, the fireplace lovely, and the breakfast by far the best hotel breakfast we have ever had.
