6/10 不錯
2025 年 5 月 5 日
Not dog friendly !
We changed our usual hotel in Ilkey due to the location of Craiglands between the moors and the town and the Best Western brand and as it stated dog friendly . The dog beds and the bottle of bubbly was a lovely touch , with a very comfy bed and great bathroom .However we felt 2nd class citizens just because of the dog . Signs on the towels asking us to use them for the use intended ! The room was long and dark and view of a pipe , mossy roof and brick wall . We had to leave the window open as the room was so hot and so was woken each morning by the kitchen extractor fan at 6-7 am .
When we politely asked to move we were told there was no spaces in dog friendly rooms and they couldnt do anything about it. We would have checked out but the room was not refundable . When we saw an upgraded room it was like a different hotel .
Meals/drinks had to be taken in a bar room and even when the big restaurant was closed for breakfasts we felt we were put in isolation in the bar on our own even thought the brasserie floor where everyone else was was hard and so easier to clean . No food available after 7.30 . It did feel like Marie Celeste and bars/reception had a intercom system if you needed a member of staff .Maybe no people in the bar due to the cost of drinks £16 a pint of beer and glass of wine .
Unsure if we paid the same as other standard rooms but wasnt worth it ! Come on Best Western! Shame because the staff were lovely . I would add photos but this app wont let me .
Jane
Jane (2 晚行程)
Hotels.com 真實旅客評價
