The carpets in the room was stained. The mattress protector was stained. Worse than that the shower would not run hot. Someone came and said to run the basin tap for 30 seconds then the shower would run hot. This worked but the shower couldn't be adjusted to a comfortable temperature, either freezing cold or scalding hot.
Requested a room change was told the "hotel was full" So packed up and moved to the Travelodge up the road
Avril
Avril (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 12 月 1 日
Work needed . Kitchen and restaurant out of use due to refurbishment. A 50% dismount offered at establishment other side of town . Room in need of refurbishment. Dirty bed sheets
Steve
Steve (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 26 日
Ian
Ian (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 29 日
.
simon
simon (1 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 9 月 24 日
The rooms were in poor condition, stains on the walls, no USB ports to charge your phones and actually keys to the rooms, it definitely needs updating
robeena
robeena (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 11 日
Vincenzo
Vincenzo (3 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 10 日
michael
michael (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 25 日
The curb appeal isn’t great as you pull into the car park but once you walk through the doors, the hotel is pleasant.
Check in was easy and the room was spacious and clean, though again a little bit dated.
The bathroom had a very loud extractor/buzz that continued through the night even with all lights off. It was quietened by keeping the bathroom door closed but still noticeable.
I showered at 6.15am and had warm water, but when my husband got in the shower around 6.30-6.35 there was no hot water in the shower or the sink. Not great!!!
We didn’t eat at the hotel so unable to offer a review of the food and drink.
Check out was also very simple.
Kimberley
Kimberley (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 8 月 23 日
Sanjay
Sanjay (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 22 日
They can provide better accommodation for the value we’re paying
Jose Merdino
Jose Merdino (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 8 月 21 日
Cavelle
Cavelle (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 15 日
We had a beautiful one night stay at this hotel. Check-in was easy. Staff were lovely. Our room was upgraded for free which was amazing. Room was clean. Breakfast buffet was ok.
真實旅客
1 晚行程
Hotels.com 真實旅客評 價
2/10 欠佳
2025 年 8 月 15 日
First impressions upon arriving poor. Untidy externally, slates missing from roofs. Reception not manned. Lift not working. Air conditioning not working. Room itself ok BUT, no hot water in the morning at 5.50am in basin or shower. First time EVER. I have stayed in a hotel with no hot water. Would I stay again; no.
Adrian
Adrian (1 晚商務旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 8 月 11 日
Dirty
No room ready when we arrived around 7 pm (no second pair of the towels).
Smelly bathroom, very dirty pair of the chairs. Curtains dirty.
If the room would be cleaned properly it would be nice experience.
Very poor hygiene cleaning standards, however coming in across of the UK.
I would not recommend this hotel at all
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 6 日
The property and the car park area do not look good. However the staff are friendly. The food excellent. The bar area relaxed. It’s a good hotel to stay in
Lee
Lee (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 8 月 4 日
All good
Great food, excellent service.
Alistair
Alistair (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 26 日
No air con in height of summer
Wouldn’t stay again, only good thing was location
Lynsey
Lynsey (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 26 日
Good for Cheltenham and Gloucester
Location and access is excellent. The staff, as ever, were superb and attentive to our needs. Bedroom was sparklingly clean and the bed very comfortable. However, room was very hot and air-conditioning not working (showing Error 004) and the stand-alone heater/fan rather flimsy and very noisy. Also the bathroom was looking a bit tired. But our needs were met and we would stay there again if in the area.
Stephen
Stephen (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 26 日
Stop off.
The hotel in our minds was very tired particularly the restaurant.
Outside was very poor.
Whilst the staff were most welcoming the property was not.
Not easy to find as confusion with the name Ramada or Regent ?
John
John (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 25 日
Very tired hotel much in need of upgrade in the public areas, staff were helpful and friendly.
Gary
Gary (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 23 日
Martin
Martin (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 22 日
Gail
Gail (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 7 月 20 日
Needs refurbishment…..hot meals should be served on hot plates not cold ones.