Very slow and inefficient check in process - even at midnight, while they can see you have an infant and needs to go to room quickly.
Mismanagement during breakfast time. No tables/space, and you have to wait.
2 PM late check out confirmed during check in, but no synchronization between the different teams. Housekeeping doesn’t know and reception calls to kick you out and 12 PM, wakes up the baby with the shock, and offer you “mercy” with an attitude to leave at 2PM, while it was already confirmed during check in time. It’s almost a joke.
Process is obviously flawed.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 15 日
Saul
Saul (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 30 日
Morten
Morten (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 20 日
Hamdi
Hamdi (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 20 日
Amazing Stay - one of my best
A very nice hotel with exceptional staff. Sophia in reception is amazing and make our anniversary week very memorable. We thank the Address for such a wonderful stay and exceptional hotel and rooms. The sea view is incredible.
Abdulaziz
Abdulaziz (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 10 日
Saad
Saad (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 28 日
Small pool -
Khaled
Khaled (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 23 日
Grzegorz
Grzegorz (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 23 日
Britta
Britta (10 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 19 日
Parm
Parm (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 14 日
the staff was so friendly and nice
Samer
Samer (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 25 日
Pien
Pien (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 24 日
Top
Amazing!
Jk-International
Jk-International (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 23 日
Amazing property , looks new , most of the staff is cordial , however it seems as is new property they are not aware of things happening . Book a club room and in h the benefits is mention check out till 4 I had to reclaim this . As well the pool staff one of the best however due to iftar the pool was closing at 330 PM . No one offer other alternative of pool. When we reach to the room in the tv was mentioning free access to the lagoon, however as it was weekend we needed to pay , however this was not mention at all
Manuel
Manuel (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 22 日
Amazing
Amazing stay. Friendly staff and excellent service