This was our third stay in 12 months. This time around we had to deal with constant elevator issues. Our room was on the 9th floor. First of all, there are only 2 elevators to serve all hotel guests. The maintenance and service people also use them. For 2 days out of the 3 we stayed, one elevator was out of order. We needed to get downstairs with luggage to check out. We are unable to take 9 flights of stairs, especially with large luggage. The one working elevator took as long as 12 minutes to come, and each time it did come, it was of course full and we were unable to get in. Finally in desperation we called for an “up” elevator and rode it to the top floor (maybe 25th?) and then all the way back down. On the way back down, every stop it made left people unable to get in. Although this may seem trivial, there is no more complimentary coffee in the lobby in the morning. I think almost all hotels offer coffee. Doesn’t seem like a big deal to me. We will not go back here, too many other options.