We booked a King suite and shortly after check-in, their was a plumbing issue resulting in our toilet overflowing into several areas of the suite and lobby area. Desk clerk Jasmine was very accommodating and manager Jane Likio did her best to make the rest of our stay extremely comfortable and enjoyable.
DASHUN
DASHUN (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
Daniel
Daniel (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 2 日
Family Trip
Jane and her staff were absolutely amazing. There were issues with rooms above us and they moved us swiftly with no issues. Everything went really well and we really enjoyed our stay. Thank you to Jane and her staff.
Daniel
Daniel (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 23 日
Carla
Carla (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 21 日
Cesar Armando
Cesar Armando (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 19 日
Aaron
Aaron (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 15 日
Needs a lot of updates
The hotel was in a decent area. After check-in, we went to our room which had a bad smell in it. We noticed dried up feces on the ironing board. After telling front desk, they moved us to a different room which was better. The elevator had rust in it, the whole hotel looked very old and outdated.
Carol
Carol (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 7 日
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 7 日
Margie
Margie (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 3 日
The stay was very disappointing. We have stayed here before and was very satisfied. This last visit there was a decline. Was under staffed, didn't clean room as requested and when they did clean that didn't do a good job. Didn't take the trash out, didnt clean the bathroom. Left no towels. When asked for towels only had full body no hand towels. The door key to get into room didn't work. You had to insert several times to enter into room.
Cher
Cher (4 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 30 日
Gotta do better
Comes down to the age old saying that you get what you pay for. I could overlook the fact that its a little outdated, less amenities, and you could sometimes hear people on the upper floor. The deal breaker was the ac in the room not blowing cold. Im pretty sure i had read a review of another person complaining about that. Gotta listen to your guests! Luckily it was just a 1 night stay but i would not recommend or stay again. Nobody likes to sleep in a hot room no matter the price!
leon
leon (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 28 日
There are better options in the area
The elevator was out of order for 2 1/2 days of my 3 day visit so I had to carry my bags upstairs. The air conditioning in the workout room was not functioning for the entire 3 day visit so it felt as though I was working out in a sauna. Dogs barking at 4 in the morning woke me up.
Brian
Brian (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 23 日
Late check- in.
I don’t believe I received the service / room for what I paid for.
Arrived and advised elevators were not working. Overlooked that because stairs was not a problem.
Room appeared to be dirty. Had to bring back Lysol wipes and remove used bedding from pull out bed.
Luckily the night staff was kind and helpful by supplying us with additional bedding and towels.
The dobt believe room was prepared for us as requested due to elevator issue and staff trying to accommodate with a room at a lower floor level.
When stepping out that evening my firm I signed in with was still laying in the counter with my info. No staff available to inquire about new bedding and towels. Someone did approach not sure what the position was and said they would pass on info and that some linen was being washed.
Wes decided to inquire upon our return from our outing.
Upon our return the night staff took care of us.
We didn’t complain and made the best of our stay.
Lupe New
Lupe
Lupe (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 22 日
The elevator was broken all weekend! Walking up 6 flights of stairs with a knee injury did not help the situation.
Vanessa
Vanessa (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 21 日
They need to take care more of the cleaning… the carpet was sticky… the only one elevator was not working in the last 2 days and it was hard to get down with 2 luggages
Vinicius
Vinicius (6 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 20 日
Kari
Kari (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 12 日
jean-baptist
jean-baptist (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 10 日
This was a vacation get away for me and my husband.
our stay was wonderful, the hotel was clean and the staff was very courteous.