Room was a bit in a need of maintenance and not well cleaned. The reception staff were a bit slow and not very accommodating. All messages sent in advance of arrival were withered replied with delays or not at all. Our check-out was set for 11:00h but the receptionist insisted we should be leaving by 10:30h as there was a private hire on that day. I have showed her the check out details on my booking but all I got as a reply was “Yeah we need to update the check out time to 10:30h on the platform.”
For people willing to sleep in and catch the last half an hour of the breakfast there is not much choose left and staff are not really good at replenishing the items that were finished by the earlier guests. There was no eggs, no bacon, not much juice and so many other things missing.
Do not disturb settings on the door screen was ignored and staff entered the room whilst we were in to ask if they can tidy up the room.
Air conditioning system not really sufficient for 35 degrees heat and super loud if you leave it on at night when you sleep even on the lowest setting.
Overall I don’t think I will be staying with the Tenuta again.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 5 日
Una bella struttura e ben tenuta
Morena
Morena (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 8 日
Posto bellissimo
Alessio
Alessio (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 30 日
The property was very fine and elegant.
Valentina
Valentina (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 10 月 29 日
Struttura bellissima apprezzo moltissimo la pulizia delle stanze e la cura degli ambienti
Unica pecca il servizio al ristorante con personale a volte non attento e preparato come la struttura richiederebbe
SILVIA
SILVIA (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 6 月 16 日
Petra
Petra (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 6 月 7 日
Incantevole struttura, ristorante da migliorare sul servizio a volte poco puntuale. Tutto bene
Matteo
Matteo (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 5 月 19 日
Barbara
Barbara (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2023 年 11 月 8 日
Alessandro
Alessandro (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023 年 11 月 2 日
Elena
Elena (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023 年 11 月 1 日
Luca
Luca (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2022 年 11 月 2 日
Abbiamo pernottato una sola notte in questo resort situato in una splendida tenuta vicino Urbino.
Camere spaziose, molto pulite e ben arredate. Letti molto comodi.
Colazione di qualità con tanta scelta.
Molto bene anche il ristorante dell'hotel.
Personale molto cortese.
Giorgio
Expedia 真實旅客評價
10/10 完美
2022 年 10 月 29 日
Meravigliosa struttura. Dispiace solo esserci stati di passaggio e non aver goduto appieno della magica quiete del posto e di tutti i servizi dei quali dispone. Devo tornarci per soggiornare almeno 3-4 notti.
Siretta
Siretta (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2022 年 10 月 27 日
A hidden gem!
What a hidden gem! We loved our stay. It’s a beautiful place with great food and wine.
Georgia
Georgia (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2022 年 10 月 17 日
Personale gentile. Struttura molto bella. Camera pulita,ampia e confortevole. Colazione ottima. Ristorante ok
massimiliano
massimiliano (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2022 年 10 月 2 日
The hotel and views were outstanding. The breakfast buffet was excellent. The onsite restararant service was poor. Waited for nearly an hour on both evenings. Seemed understaffed. The food was expensive(chicken leg cost 20 Euros??) and did not taste good.
Sean
Sean (1 晚浪漫旅程)
Orbitz 真實旅客評價
10/10 完美
2022 年 7 月 10 日
Malin
Malin (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2022 年 4 月 23 日
francesco
francesco (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2021 年 7 月 24 日
Michel
Michel (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2021 年 6 月 29 日
Sentirsi ospite della natura
Una splendida realtà dove l'uomo è doppiamente ospite.... Ospite della natura ed ospite della splendida struttura.
Gentilezza, cortesia da parte di tutto lo staff. Un ringraziamento particolare a Valentina che ci ha seguito per risolvere un piccolo problema di percorso.
FRANCESCO
FRANCESCO (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2021 年 6 月 24 日
Beautiful grounds. Superb restaurant. Vineyard had an excellent selection of wines for summer drinking. Staff was very friendly. Swimming pool was a little small for weekend guests. Room was a little small and as a result under furnished. Bathroom also had limited space. A very pleasant and relaxing three nights. I will be returning many times.
andrew
andrew (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2020 年 9 月 19 日
Fabrizio
Fabrizio (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2020 年 8 月 30 日
Tiziana
Tiziana (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2020 年 8 月 6 日
Séjour Top dans un magnifique endroit, très accueillant