我可否免費取消里維埃拉瑪雅棕櫚海灘全包度假村及水療中心的預訂，並獲發全額退款？

可以。里維埃拉瑪雅棕櫚海灘全包度假村及水療中心在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

里維埃拉瑪雅棕櫚海灘全包度假村及水療中心是否設有泳池？

是的，此住宿設有6 個室外泳池及兒童泳池。

里維埃拉瑪雅棕櫚海灘全包度假村及水療中心是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

里維埃拉瑪雅棕櫚海灘全包度假村及水療中心是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

里維埃拉瑪雅棕櫚海灘全包度假村及水療中心的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：00:00。退房時間為 12:00。延遲退房收取附加費 (因應供應情況而定)。

里維埃拉瑪雅棕櫚海灘全包度假村及水療中心店內與附近有什麼好玩？

你可享受划橡皮艇、浮潛及排球等店內活動的樂趣，並到店內網球場精進球技。店內其他休閒康樂節目包括健身班、排球及瑜伽班。你可享用 SPA 服務，於熱水浴缸中療癒五感，又或在 6 個室外泳池中任選一個暢泳。里維埃拉瑪雅棕櫚海灘全包度假村及水療中心亦備有3 間池中酒吧、3 間池畔酒吧、全日開放健身俱樂部、桑拿、電子遊戲室及花園。

里維埃拉瑪雅棕櫚海灘全包度假村及水療中心內或附近是否設有餐廳？

是的，店內有 6 間餐廳，坐擁多國菜。

里維埃拉瑪雅棕櫚海灘全包度假村及水療中心的客房是否配備私人熱水浴缸？

是的，每間客房均配備室內私人熱水浴缸。

里維埃拉瑪雅棕櫚海灘全包度假村及水療中心是否設有戶外私人空間？

是的，每間客房都配備陽台或庭院連傢俬。

里維埃拉瑪雅棕櫚海灘全包度假村及水療中心附近區域有何特色？

里維埃拉瑪雅棕櫚海灘全包度假村及水療中心位於海濱，短短 1 分鐘步程即達彼譚皮治灣。

莫雷洛斯港里維埃拉瑪雅棕櫚海灘全包度假村及水療中心優惠

Q: 里維埃拉瑪雅棕櫚海灘全包度假村及水療中心是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

Q: 里維埃拉瑪雅棕櫚海灘全包度假村及水療中心是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

Q: 里維埃拉瑪雅棕櫚海灘全包度假村及水療中心內或附近是否設有餐廳？

是的，店內有 6 間餐廳，坐擁多國菜。

Q: 里維埃拉瑪雅棕櫚海灘全包度假村及水療中心的客房是否配備私人熱水浴缸？

是的，每間客房均配備室內私人熱水浴缸。

Q: 里維埃拉瑪雅棕櫚海灘全包度假村及水療中心是否設有戶外私人空間？

是的，每間客房都配備陽台或庭院連傢俬。

8/10 很好

2025 年 8 月 15 日

Georgina (3 晚行程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 8 月 9 日

I would not recommend staying here! Went for a quick family getaway for a week before all the hustle & bustle of the school year. HUGE MISTAKE 😳. First, the hotel is not listed in google maps so our driver had to circle several times in order to even find the property. The property has no signage anywhere so once you’ve arrived you don’t even know you’ve arrived. We then pull up to the lackluster entrance of the resort(if you want to call it that). We stepped out of our black car onto maybe Gilligan’s Island, that may be a compliment actually. You are greeted with the horrendous smell of sewage. No bellhop, no welcome drink just FUNK!!! Our kids immediately looked at us and was like y'all got scammed didn’t y’all. We were mortified. The smell, the lack of proper greeting. Our room wasn’t ready, which for the life of me I couldn’t understand because it seemed as if we were the only people on the “resort”. There is so much more to write about this place, but I’m getting worked up again just thinking about it! Save your money… I wouldn’t even accept a free vacation from this place. Do better. You all should not be open for business. I will say the staff was apologetic & sympathized with us.

Shari (3 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 5 日

Love it!

alejandra (5 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 8 月 3 日

Expedia 真實旅客評價

6/10 不錯

2025 年 8 月 2 日

Only 1 restaurant open for breakfast same food every day only 1 restaurant open for lunch same food every day and only one restaurant open for dinner different style of cuisine daily they do offer Pizza most days not all days from Al Forno pizza which is very good. No beach access at all what is left of the beach that’s not destroyed is covered in seaweed they also have a lot of construction going on I was told 20 percent occupancy was there during our stay I tried to book a salon experience they were closed also.The room was cleaned daily and staff was very friendly. Would I return not likely

stephanie (4 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 29 日

Donald (4 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 25 日

Very good

Roya (6 晚行程)

Expedia 真實旅客評價

4/10 一般

2025 年 7 月 23 日

The beaches were completely unusable. I had planned a beach resort vacation for my son and partner, only to arrive and find the entire beach closed due to excessive seaweed and a pervasive, unpleasant smell throughout the property. The facilities are definitely not as nice as advertised. It’s a quiet place—mainly because there were very few guests. On the positive side, the restaurant staff were exceptionally polite and friendly, and the spa was excellent. However, dealing with management was a completely different experience. They were unreasonably strict and unwilling to listen to any concerns. I had to check out after just a few days due to the overwhelming seaweed odor and lack of beach access, but they refused to acknowledge or find a reasonable middle ground due to my early check out.

Mohammad Mustafa (7 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 18 日

Antonio (7 晚家庭旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 7 月 16 日

Seaweed smell is terrible. No activities/shows in the resort. Limited food options. Buffet is not open. No beach available. Beach is full of seaweed and whole resort smells bad. Can't sit in the balcony because of smell. Very bad resort. Not all restaurants are open everyday. Lobby is empty.

Anil (7 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 14 日

The view and pools

Jorge De la (7 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 6 日

The staff was awesome and the cuisine was incredible, kudos to the chefs and the staff

Franz (3 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 4 月 18 日

Jennifer (7 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 4 月 17 日

Lots of pools.

Brittany Terri (5 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 3 月 30 日

Beach is not clear water and lots of weeds in the water and not any entertainment in the night.

Samandeep Singh (7 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 3 月 29 日

Beautiful resort and amazing staff (they were the highlight). Our favorite was the cabanas on the beach. Under new ownership with renos underway so lowlight was loud construction one night until 2 am and no running water on our departure day at 5:30 am (no shower before long travel day). There were no 'heads up' about these. Got called daily about meeting with sales person for excursions, etc, despite being very clear we weren't interested. Beach is very rocky (big rocks) and lots of seaweed at times. Overall, trip was good, but probably would try som

Chad (7 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 3 月 24 日

This was our very first family vacation with our 2 kids. Everything was amazing. The food at every restaurant was incredible, the staff were all amazing. The waiter Alma was our favorite, she was always brining drinks, telling us about Mexico. The property was clean, the kids side pool does need to be renovated but our kids were in there for hours every day. Highly recommend!!!

Melina (7 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 3 月 19 日

Benjamin (5 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 3 月 17 日

The food was average as far as variations which would be okay for a short stay, but it became monotonous after a few dinners and lunches. The rooms and property were VERY clean. The beach is not great. Lots of seaweed, rocky and murky. Beach beds are nice, it just not a swimable beach and there is no where to walk along the beach as it is blocked off about a 1/2 mile down with walls and no sand. Every staff member was amazing and got us anything we needed. Great for a short stay as long as you don't want to get in the ocean water from the beach.

Emily (9 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 3 月 10 日

The hotel was well maintained and staff were mostly all really friendly and professional. The atmosphere was great and we never felt like the hotel was jammed. The food was amazing and the pop-up stands for lunch was great. Even the buffet for breakfast and lunch was great. But some guests were there to party and they kept me and my two kids up a few nights. Maybe ensuring that adults are not in a room next to someone with kids could be helpful. The expeditions offered at the hotel are way too expensive. Expediation offered them and they were affordable. The guy offering Kayak time is not telling you at first that you need to pay and then he refused our money in front of everyone. If you choose this hotel, plan for a shuttle to and from the airport. It is not provided in the package nor mentioned.

Véronique (5 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 3 月 6 日

We had a wonderful time at the Palmar Beach resort, formally named the Azul Beach Resort. The food was the best part, with 5 or 6 dining options. We had some amazing meals and amazing service. The name a few people that helped us at the restaurants and around the hotel: Javier, Mateo from the main dinning room, can't remember the name. Jesus, Angel from Al Forno the pizza and service was amazing and enjoyed eating and talking with them everyday! Mannanuel, Cruz and a taller guy helped us and 2 different locations for dinner and were absolutely amazing team. Really grateful for them all. We spilt drinks each night, had to reorder do to kids not likely they food choices and we got no issues or push back, just quick happy service. Thank you guys!! Around the hotel we had Emir and Bettyna help us most and really made us feel taken care of. The house keeping was good. No complaint on their work, our only issue was they didn't come at the same time each day, so we never knew when to expect. The service staff spoke very little english which made it hard to communicate any requests, like more towels or water. Lastly we needed an extra bed for our room and had to ask 10 times over 8 hours (through the main desk, operator on the room, bell boy, and a housekeeper). at 9 pm I went up to the front desk crying I was so tired before we finally got our 5th bed for 5 people. So that sucked. But it was all uphill from that moment. Great time overall. Safe, quiet, clean and fun!

Kent (6 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 3 月 3 日

Was really nice. Everything was clean food was good. We had no problem waking up and getting chairs right by the pool. Place was pretty empty but nice and quiet . Just was hoping for some adult intertainnment (bands/music for the evening.

Larry gene (9 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 2 月 27 日

Many dining options, and many pools and activities to do.

Tammy (6 晚浪漫旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 2 月 12 日

The staff is very friendly and attentive. The food quality is very good.

Erik (4 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 2 月 8 日

We especially loved the waiters in the Spanish restaurant Cruz, Santiago, Angel made us feel spoiled! The pool bars were wonderful and the rooms were big!

Jill (7 晚行程)

Expedia 真實旅客評價

里維埃拉瑪雅棕櫚海灘全包度假村及水療中心

Palmar Beach Resort and Spa Riviera Maya All-Inclusive

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