I booked two rooms for two nights for a business trip and after the first night my employee that has the 2nd room laid the key on the counter when they left to go do the job. When they went back to stay for the 2nd night, after working all day, he couldn't access his room they thought he was checking out and instead of calling the person who booked both rooms together to confirm they still needed both rooms they were left with only one room for a work group they would not refund or give him another room said we would have to pay for another room. This is not customer service we travel over 280 nights a year for business will never book this hotel again. Hotels.com is trying everything they can to have the hotel refund us but no luck so far. The desk staff CW was rude and very unaccommodating and lied and said he asked to be checked out why would he do that if we lived over a thousand miles away and still had work to do
SANDRA
SANDRA (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 2 日
Bari D
Bari D (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 2 日
Very friendly and professional
The only complaint I have is the coffee… was horrible. The machine makes brown water… I had pressed the dark bold and it barely tasted like coffee.
Denise
Denise (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 31 日
Caroline
Caroline (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 30 日
Jennifer
Jennifer (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 28 日
HYUNG
HYUNG (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 28 日
Not good at all
Jeffrey
Jeffrey (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 25 日
Linny
Linny (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 25 日
Monica
Monica (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 24 日
Nice beds
The room was extra quiet and the beds were very comfortable. Very nice.
ginny
ginny (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 24 日
Terrance
Terrance (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 24 日
EDDIE
EDDIE (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 23 日
Jay
Jay (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 22 日
Shannon Michelle
Shannon Michelle (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 22 日
great
Everything was just fine. They use polyester sheets. Cotton is best!
Debra
Debra (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 18 日
Cleaning needs to be better
We stayed in a suite and the couch in the room I don't think they changed the sheets for some time they was a mess
James
James (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 17 日
Richmond NASCAR race.
Everything was good.
Lisa
Lisa (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 14 日
Richard
Richard (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 10 日
The bed was not as bad as the pillows! They were horrible!!
Eddy
Eddy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 10 日
Isaac
Isaac (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 10 日
Richard
Richard (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 10 日
Nice stay
Front desk staff was awesome! He was so friendly! My one kiddo said “he has a lot of energy for it being after midnight.”
Breakfast options were good.
Hotel was conveniently located.
Hotel room was overall clean-there were some signs of wear and tear in the room.