This was by far one of the most disappointing hotel experiences I’ve ever had. From check-in to check-out, the overall attitude of the staff was cold and unwelcoming. Whether at the front desk or in the dining area, it felt like guests were seen as a burden rather than being treated with any level of hospitality. Asking a simple question or seeking assistance was met with visible frustration and dismissiveness.
The food was absolutely terrible—not only lacking in quality but a complete waste of money. Given that hospitality and food service are two of the most important aspects of any hotel stay, it’s extremely disheartening that both were so poorly managed.
The facility itself was just as concerning. The ice machine was broken, the showers had visible mold, and shockingly, they left a moldy bath mat in the bathroom for use—completely unacceptable. We were only provided two bath towels, with no face towels or additional linens available.
The pool area was filthy. The entire edge of the pool was covered in mold, and the tile line that should have marked the depth was so dirty it was barely visible.
The only positive interactions I had were with people outside the hotel and airport—ironically, the two places where you expect the most customer service were the worst.
I rarely leave negative reviews, but this experience truly deserves to be acknowledged. It was not just a disappointment—it was unsanitary, unfriendly, and absolutely not worth the cost.