AMERISTAR customer service is terrible. Very rude and condescending. Rooms weren’t ready until 2.5 hours after check in. When asking to speak with a manager, they refused to come out.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 16 日
Beth
Beth (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 15 日
Loni
Loni (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 13 日
Brad
Brad (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 12 日
Very clean and spacious rooms
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 5 日
Michelle
Michelle (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 3 日
Kim
Kim (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 3 日
nice stay,except....
Nice hotel,except for very few extras...we spent a lot of money in the casino,and would think they could provide free breakfast...called front desk and was given restaurant hours outside hotel..room didnt even have a microwave to warm up carryout from night before..less expensive hotels have much more to offer
john
john (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 2 日
Quick family trip
Great stay! Friendly staff, quick check in, quiet rooms.
Jamie
Jamie (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 1 日
Danetta
Danetta (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 30 日
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 30 日
High class nothingness
Stayed here as there was a concert at Ryse Nightclub we attended. Booked over month in advance. Price swing for the night was pretty substantial but expected for big name concert at nightclub. Pool was alright. Rooms were clean. Thing that disappointed me the most was no amenities or perks whatsoever. Casino free plays? Nope. Complimentary dinner or alcoholic beverages? Guess again. Complimentary BREAKFAST THAT LITERALLY EVERY OTHER HOTELS SERVE….nope. Whenever I asked hotel staff about these she seemed offended I even asked. Stayed at a Drury Inn 20 minutes away from 4 years ago and got service and amenities mentioned above. We won’t be back to this “4 1/2 star hotel“. Want breakfast Waffle House down the street was good.
Travis
Travis (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 28 日
Tinisha
Tinisha (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 28 日
Horrendous paid WiFi minimizes the stay
WIFI HORRENDOUS EVEN AFTER I WAS MADE TO PAY $10 for each device for each of the 4 days I stayed there. It made for a miserable time as I had business calls (as well as personal calls).
I can never stay at one of your resorts for this reason.
I have never experienced this before. We are in 2025 (not 1999).
Wake up please