2/10 欠佳
2025 年 10 月 17 日
DON'T STAY HERE
Not much to say here other than it was booked on hotels.com. I requested a handicap accessible room for my family of four. We got there and we're given a one bed king size bed. That was switched to to queen size beds so I thought that was great, upon entering the room only to be disappointed. There was a leak in the bathroom ceiling dripping lots of water, the faucet broke when I turned it on, there was black mold in the bathroom and on the floor of the bathroom. I requested additional pillows, the housekeeping had left for the day and so they could not help me with that. When I called hotels.com to complain, they did their best but ultimately handed it over to the management at opal hotels and suites. Very very unprofessional and unkind. They would not grant me a refund. Oh I forgot to mention the fact that while we were there there were guests on either side of us at the hotel that were very noisy and up late partying until 2:30 or 3:00 in the morning. When I brought this to the attention of the front desk, they said well if you would have given us that this information at 2:30 in the morning we would have happily refunded your money. Horrible!
Ann
Ann (1 晚家庭旅程)
Hotels.com 真實旅客評價
