This is our second time staying at this hotel. The first time was amazing but we can see that was purely down to Keith being on reception last time and helping us. Checking in was fine but it was the constant acknowledgement from who I can only assume was the supervisor/ manager which was off putting for us. Some guests may like that interaction every time they walk past reception but we don’t. We don’t want to feel as though someone is watching everything we do, bringing bags in, getting food etc. we like to be left alone after checking in especially after a long journey on the road. What was most disappointing however was the housekeeping. Last time we stayed we changed our own towels which was fine, we didn’t need our entire room cleaned so i had no problem getting my own towels from the trolley. There was no cleaners around at all last time we stayed but as it was our first time, I didn’t think anything of it. This most recent stay however was not good. The trolley with the clean towels wasn’t restocked all day. I had to keep walking around trying to find someone and saw guests waiting at reception around 4pm with bath towels in their hands clearly experiencing the same issue. Really bad housekeeping for this hotel.
真實旅客
2 晚行程
8/10
Very good welcome from reception, clean friendly hotel. Excellent breakfast and feee parking. Very good indeed.
Ian
1 晚行程
10/10
Comfortable beds. Peaceful. Lovely bathroom. Great breakfast. Helpful staff.
Sue
1 晚行程
10/10
Cleanliness in public areas, most specifically corridor doors nead a good clean
真實旅客
3 晚商務旅程
8/10
Robin
2 晚行程
8/10
Carolyn
1 晚行程
8/10
IAN
2 晚商務旅程
8/10
Lots of parking available, room was big and very clean would have liked to have had an opening window but sure they would have moved me if I had asked.
Kathryn
1 晚行程
6/10
Temperature of the room was set to 29 degrees. Very warm, there wasn’t a window to open but a smashed window that had plastic sheet over it. Mouldy milk found on the window seal. The breakfast was lovely and the staff were very helpful.
Michaela
1 晚行程
10/10
Niels
3 晚行程
10/10
We used this hotel while walking the nearby Kennet & Avon Canal path. Friendly welcome. The room was spacious; the bed amazingly comfortable. Despite facing a main road, there was no road noise whatsoever due to the efficient triple glazing. A fridge would have been handy, but not a biggie. Room and bathroom very clean. Evening dinner and breakfast very good - tasty and fairly priced. Overall excellent value and would happily recommend and would use again if in the area.
Kevin
1 晚行程
10/10
Christophe
1 晚商務旅程
10/10
Denise
2 晚行程
10/10
Jacob
1 晚行程
8/10
Graham
1 晚商務旅程
8/10
Visa
1 晚行程
10/10
Judith
2 晚行程
10/10
Elio
1 晚行程
10/10
Just am all round good experience
Richard
1 晚家庭旅程
2/10
AVOID. Im a worker in the aldermaston area and stayed at the hotel with regret.
I got a parking fine even though i registered car at front desk and spoke to the guy on reception. They later rescinded the parking fine after i complained but i still had to pay a 30 pound admin fee for a parking fine I shouldnt have got in the first place. The hotel have refused to pay for it even though it was their error. Spoken to citizen advice who have said that the hotel is responsoble as it is their property. The whole thing is a scam and they dont really care, whsn travelling for business you dont have time to be dealing with stuff like this.
Francis
2 晚商務旅程
10/10
Nick
1 晚家庭旅程
10/10
Awesome little hotel. Breakfast delicious and friendly staff. Would stay there again.