Overall, we enjoyed our stay and the customer service was excellent.
However, we are giving only 3 stars because we booked under the VIP package, which included a complimentary room upgrade, a bottle of wine, and a \$50 coupon—but none of these were provided.
One of the main reasons we chose this resort was because of the water slides and the covered play structure for kids. Unfortunately, when we arrived, we found that the play structure had been removed due to ongoing renovations, which was disappointing.
Additionally, booking restaurant reservations was a challenge. Everything was fully booked within the first 15 minutes of availability, and the only times left were after 9 PM—far from ideal, especially for families with young children.
Lastly, the family rooms lacked privacy. There were no doors separating the sleeping areas—just a curtain—and both the shower and toilet stalls had glass doors with no locks, which made things a bit uncomfortable.