The check-in process and the initial refusal to honour the all inclusive offer we had prebooked that was only overturned by the duty manager because he "couldn't find proof" in the booking that it wasn't booked for all three guests left a bitter taste. The implication was very clear that he was saying the booking was somehow invalid. Eventually he 'let it go'. There is some retraining needed on front desk and the duty manager involved. Im stark contrast the staff everywhere else in the hotel were amazing for our whole stay from kids club to restaurants they were amazing. The food itself in the restaurants was of very high quality, and the service was.likewise so
真實旅客
6 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年2月22日
AVIV
AVIV (5 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月29日
Terrible breakfast experience
Breakfast was terrible, and too much people, and anything was empty, and you had to wait to be filled up.
Breakfast was not included somehow, so a lot of problem with this and the service team.
Rest of the hotel was very good.
Philip
Philip (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月25日
Yu-Chieh
Yu-Chieh (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月24日
Facilities and cleanliness were excellent.
The only downpoint is the peak breakfast time is mayhem. The breakfast team do a great job organising residents. But some nationalities don't believe queueing applies to them and just walk in and sit at a table.
Avoid 9.00am to 10.00am for breakfast if possible.
Otherwise, a great hotel.
Barry
Barry (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月19日
Waad
Waad (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月14日
kiyoung
kiyoung (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月2日
Väldigt mycket folk på frukosten du måste alltid stå i kö 15 till 20 min. Personalen är överbelastadef. Frukosten är jätte dålig alltid slut. Vi betalde för frukosten men gick ditt två dagar bara vi gick till stranden och åt där i stället.
Artan
Artan (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
Pallavi
Pallavi (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
One of the best in all Phuket territory
Amazing hotel: great location, great food and service, great employees very helpful and always smiling; great amenities
UFUK
UFUK (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Jaehee
Jaehee (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月29日
Quite haven in noisy Phuket
Nice resort at the beach. Staff is nice, restaurant is good, beautiful garden and pool area.
We enjoyed the spacious balcony.
Jan
Jan (6 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月25日
Sangyong
Sangyong (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Wing Chi
Wing Chi (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
DAEPYEONG
DAEPYEONG (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Relaxing.
We chose this hotel as its very near beach and the active nightlife areas. But it provided a little oasis of peace and quiet and the pool was great.