Very impressed by the staff, hotel infrastructure & the convenience. Everything you could think of, was in arms reach literally. The staff was always so helpful from the front desk, excursions desk, cleaners, bell hop / Tuk Tuk staff. I love how you can walk straight into the mall without having to go outside. The only downside is the people (other tourist & vendors) within this area are very pushy, loud, inconsiderate & obnoxious. It made me never want to leave the hotel or mall, which sucks because the location is so perfect.