4/10 一般
2025 年 4 月 26 日
Disappointing!! Not 4 star at all
very disappointed overall with our stay at your 4 star hotel. The room was basic with 2 cups (3 staying in room), stains on the bed throw and bits on carpet (looked like it needed a good hoover)..room 58..every 10 ish minutes a loud noise echoed through the room so no chance of an afternoon nap. the same noise stopped overnight but recommenced at 8am. Im told it was the hottub or something from the spa below our room. We ate in the restaurant as were told it was the same menu and price as bar food. We waited a long time to have our orders taken and we had to ask for my hubbys drink again as it was forgotten, We were a group of 6 and had 2 strawberry dacaris..same with big lumps of ice as aposed to crushed. Portions were small. Food was nice but so overpriced. For ice-cream for example was 10 pounds sterling. i was shocked at the prices due to the portion sizes and price. After the meal we went into the bar but had to go to reception to ask for a drink each time. Generally so disappointing. It is a beautiful location but certainly NOT 4 star.. more 2 at a push. On checkout when said about noise told it was the air con but then the lady was corrected that it was the spa. Given a cadbury cream egg as an apology!! will not be recommending or staying again
Jayne
Jayne (1 晚家庭旅程)
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