The check in process was tough, I had to wait for a king bed, which was fine, then it was bookies. The king bed offers were not great. We finally settled on a room by the elevator, I was afraid it would be loud. it wasn’t. however, the AC didn’t work. It was really hot and a bummer. The lobby, and port area in front have no AC, it’s really hot while waiting to check in. KATHERINE was AMAZING!! She made everything really ok. I got a credit for dinner - twice. Mahalo to Katherine Allen or I kmay have gone somewhere else.