Hotel and beach access was not convenient for wheelchair access. Family member could not get access to the beach. They mentioned 24 hour dining BUT no room service was available for a few friends who were feeling under the weather and didn’t feel like getting out.
Sonya
4 晚友伴旅程
10/10
Sayde
3 晚友伴旅程
10/10
Excellent service from all the staff. The food was great. The hotel is new, so facilities are new. The beach is fantastic.
Mauricio
3 晚行程
10/10
This resort was awesome. Staff is always cleaning walkways, bathrooms, cleaning cups from around the pool. Staff in the dining area are very helpful, always smiling and the food has a lot of variety that you’ll find something you like if you’re picky. Great food quality and plenty of drinks at all meal times, bars & a drink cart that continually circles the pool. The party group prevents any potential boredom if you’re into the dances or yoga/TRX classes, or the night time entertainment. Something for everyone & they bring an assortment of drinks down to the beach. There are bathrooms and additional food down by the pools and another bathroom by the sports bar if there is a line (which is rare and only 3 people deep even at the busier times) The drinks in your fridge and the rum/vodka/gin/tequila are a great addition to the rooms so you can bring your big drink mug fill up with ice from your floor and then head to the pool. The resort is clean & modern. No need to bring additional snacks like we did (unless an allergy is present) as the sports bar has snacks and you can always grab some extra food from the buffet and bring the plate to your room. Rooms also have body wash/shampoo, conditioner & hand soap so don’t bring your own unless you’re very particular. Overall we would come back and recommend others. Oh, and they do have a variety of poolmusic - but bring your own speaker once the music goes off after 5pm. Lots of space, big pools and lounge chairs. Towels are provided.
Shaelynn
8 晚行程
10/10
Great resort, 2 pool bars, really good restaurants. Recommended!
ESA
3 晚行程
10/10
Beautiful hotel! They keep the property immaculate! The staff was very helpful & nice! Special shout out to Marlene, 1 of the waitresses at the buffet. She was so sweet & accommodating! The food (except after 10pm), the pools, the beach were all great! Something for everyone (we were a group ages 22-42).
Anthony
3 晚家庭旅程
10/10
I will definitely come back.
Super good and friendly staff. Many fun activities and many choices of food, bars, pools, beach and trips.
Mart Andres
6 晚行程
10/10
Gerald
4 晚行程
10/10
My stay was short, a quick get away with a friend, however I wanted to express my gratitude to the staff! Specifically Analit and Richie for assisting us while checking it! They were kind, bubbly, patient and helpful! Coming from a customer service background, they did a stellar job!! 10/10 I will be back this summer!!
Shamiyma
2 晚友伴旅程
8/10
The property was beautiful and I have stayed at many all inclusive resorts and this was the first one where I would say I was extremely disappointed in the food. There weren’t many dining options and the options we did have were not good at all.
Justine
5 晚浪漫旅程
10/10
It was a big beautiful place with many pools, restaurants and fun entertainment
Rhonda M
4 晚家庭旅程
8/10
Très beau resort, tranquille. Nourriture excellente. Un petit bémol pour la vue sur l’hôtel en construction dans la section 3148.
Marie-Noëlle
7 晚行程
8/10
Decent
Alex Qihua
6 晚家庭旅程
4/10
PEDRO
5 晚行程
10/10
Georges
3 晚行程
6/10
Friendly staff
Asher
7 晚行程
10/10
The beach was wonderful my only issue was the little to non smoking areas, and the lack of public washrooms. Other than thay the riu latino was wonderful
Sarah
4 晚友伴旅程
10/10
Id say the activities could have been better and more engaging, but the hotel is amazing. Definitely one of the best Rius in cancun
Seyed Arad
5 晚友伴旅程
10/10
It was a fantastic time!
Anthony
4 晚行程
10/10
Carlos
2 晚友伴旅程
10/10
Good Food. Entertainment was great. Staff was Excellant and went out of their way to make us comfortable.
Scott
8 晚行程
2/10
Hotel was overbook, there were no rooms when we arrived inspite of our prior reservations.