Gym closed at 9pm. Security guy rude , was hurried out of gym. Left phone on exercise bike.. Literally didn't make it to lift , halway down corrider , and realised phone left in gym,hadn't even been 2 minutes.Guy no where to be found. Reception unattended, rang contact number,staff member had no idea of who Security firm was, and could not identify who may have been working to contact to get gym unlocked.Advised only was to retrive phone was to pay a "call out fee " which I refused,effectively holding my phone to ransom. and subsequently, spent the rest of the night quite anxious.Needless to say i was the first person to the gym , and relieved phone was still there. A truly rotten experience!