卡拉科爾自然度假村及水上樂園全包度假村是否設有泳池？

是的，此住宿設有2 個室外泳池及兒童泳池。

卡拉科爾自然度假村及水上樂園全包度假村是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住。

卡拉科爾自然度假村及水上樂園全包度假村是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

卡拉科爾自然度假村及水上樂園全包度假村是否有提供機場接駁車服務？

是的，來回機場接駁車有提供服務。

卡拉科爾自然度假村及水上樂園全包度假村的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：23:30。退房時間為 12:00。延遲退房收取附加費 (因應供應情況而定)。

卡拉科爾自然度假村及水上樂園全包度假村是否附設娛樂場？

否，此住宿不設娛樂場，但里維埃拉大賭場 (13 分鐘車程外) 就在附近。

卡拉科爾自然度假村及水上樂園全包度假村店內與附近有什麼好玩？

你可享受划橡皮艇、滑翔傘及帆船等店內活動的樂趣，並到店內網球場精進球技。店內其他休閒康樂節目包括健身班、生態遊及瑜伽班。你可享用 SPA 服務，或浸泡在 5 個熱水浴缸之一內療癒五感。卡拉科爾自然度假村及水上樂園全包度假村亦備有2 間池畔酒吧、9 間酒吧、桑拿、蒸氣室及花園。

卡拉科爾自然度假村及水上樂園全包度假村內或附近是否設有餐廳？

是的，此住宿附設 7 間餐廳。

卡拉科爾自然度假村及水上樂園全包度假村是否設有戶外私人空間？

是的，每間客房都配備陽台。

卡拉科爾自然度假村及水上樂園全包度假村附近區域有何特色？

從卡拉科爾自然度假村及水上樂園全包度假村出發，短短 12 分鐘步程可到普拉亞斯卡拉科科，9 分鐘步程即達Chun-Zumbul（潛水點）。

卡曼海灘卡拉科爾自然度假村及水上樂園全包度假村優惠

Q: 卡拉科爾自然度假村及水上樂園全包度假村是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住。

Q: 卡拉科爾自然度假村及水上樂園全包度假村是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

Q: 卡拉科爾自然度假村及水上樂園全包度假村是否有提供機場接駁車服務？

是的，來回機場接駁車有提供服務。

Q: 卡拉科爾自然度假村及水上樂園全包度假村內或附近是否設有餐廳？

是的，此住宿附設 7 間餐廳。

Q: 卡拉科爾自然度假村及水上樂園全包度假村是否設有戶外私人空間？

是的，每間客房都配備陽台。

6/10 不錯

2025 年 11 月 7 日

Customer service was not good + Line to check in took hours + unable yo make dinner reservations at any of the restaurants that weren’t the buffet. Water park was closed two of the days we were there (without advance notice). Wouldn’t go back. Room was good and property was pretty with awesome animals.

Halie (3 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 10 月 18 日

Fue una grata experiencia el servicio la atención

OLYMPIA (1 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 9 月 23 日

El hotel es muy grande, es bonito hay varias opciones para comer, los puntos de mejora es la limpieza no fueron a limpiar mi cuarto 2 dias seguidos y llame y no iban. En cuanto a los restaurantes solo tienes derecho a 3 noches para reservar, los shows son buenos, las albercas bien pero la de niños muy rasposo el piso.

Irene Monserrat (7 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 16 日

Juan Carlos (2 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 15 日

Best resort in Riviera Maya for the price

Best hotel we have stayed in Riviera Maya for the price. Night shows were amazing, food exceeded expectations and kids water park was a plus. We would definitely return to this resort.

Juan Carlos (3 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 5 日

BUEN HOTEL ECOLÓGICO

Todo excelente, segunda vez.

Eduardo (4 晚家庭旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 8 月 24 日

Juan Carlos (3 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 8 月 22 日

Kanesha (3 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 19 日

JONAS BENIGNO (3 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 18 日

Todo super bien ☺️

Liliana (4 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 17 日

Always a amazing hotel

Marty (6 晚行程)

Expedia 真實旅客評價

6/10 不錯

2025 年 8 月 16 日

Atención al cliente sin empatia.

Una atenciones pésima, miserables con los clientes, rayando en lo inhumano la atención, poco empáticos.

4 晚家庭旅程

Hotels.com 真實旅客評價

8/10 很好

2025 年 8 月 15 日

Only one option for buffet dining not very convenient for long stays

Dimas (5 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 8 月 14 日

Not worth it

They will try to upsell lots of things. The beach is bad. Food quality and options are not the best, specially if you have dietary restrictions. Drinks are poor and with cheaper liquor, with limited selection. Hotel staff is a hit or miss. Some great service one day and miserable service on the next day. I feel bad for the good dedicated employees because the bad ones are making everybody miss on tips. The hotel will add “eco taxes” on pretty much everything they add on your tab.

8 晚家庭旅程

Hotels.com 真實旅客評價

8/10 很好

2025 年 8 月 13 日

Pool was extremely cloudy and dirty for 3 days. Only breakfast option was a buffet that you had to wait in long lines for eggs/omlets. Buffett at any time of day was not restocked quickly or plentifully. Restaurants were good. Rooms were kept very clean, beds comfortable. Lots of hang out areas throughout property. Would go again.

Ashley Anna (6 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 12 日

The yoga teacher - Iván - is amazing. The food is great - there are so many options you’ll be sure to find something you love at every meal. We had a great time in a beautiful place!

Theodore (9 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 8 月 12 日

Our family loved our stay overall. The grounds were spectacular and it was amazing seeing all of the wildlife everywhere. Restaurants were pretty good (la riviera being our favorite). I’d skip hibachi next time but it was fun nonetheless. All around I expected the food to be worse based off of the reviews but I thought it was actually decent. We were disappointed the Mexican restaurant was closed, as well as the Italian and we weren’t able to get a reservation the last night we were there. The shows/talent each night are great, they even performed one near an actual Mayan ruin that is on the property. The theater was also impressive. Rooms were updated and cleaned every day. They did a good job managing the sargasso compared to other parts of the beach. It is a lot to walk since the grounds are so big so be prepared for that. We didn’t even get to see everything and we were there 6 days!

Brandon (6 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 8 月 11 日

Contratamos sll inclusive y la realidad es que no lo incluye, nos hospedamos 2 noches y 3 días y me comentaron que los restaurantes de especialidad no podíamos reserva, si no partir de la estancia 3 noches ....eso no lo sabíamos....además tampoco incluía servicio a la habitación.....la comida y bebidas dejan mucho que desear........como en la mayoría de hoteles......la atención del personal muy amable..pero si nos dejó con el trago amargo de que no lo incluyen todo......

Karla Alejandra (2 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 8 月 11 日

Resort was great we felt like we were in a jungle and had monkey sightings almost daily. Food and Drinks overall was just ok (probably better if you ate lots of meat) but overall experience was wonderful. We had a great time with our 4 year old and loved having a seperate room for him. Just beware of the timeshare sales people if you ask a question about the property they try to trap you into a presentation.

Jen (7 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 8 月 11 日

The property is beautiful, and the water park is small but fun. Unfortunately, the service was disappointing. At check-in, several employees were chatting behind the desk instead of helping us. We were only assisted after a manager stepped in and assigned us to someone. Food quality was poor. While presentation looked nice, the taste was bland. The worst was at their reservation-only restaurant, Reviera — beautiful setting but by far the worst service and food during our six-day stay. Drinks were a letdown. They used fake fruit flavors, cheap alcohol, and too much sugar. Many smoothies weren’t even blended properly. Other downsides: • Mosquitoes were everywhere — bring repellent. • First day at the beach, the water was dirty and full of brown reef. By day two, it was cleared but still not the tropical blue you’d expect. • Towel service closed at 5 p.m., and many drink stations closed at 3 p.m., which is inconvenient for a 24-hour resort. • No toothpaste in the rooms, but oddly they provided shoe shine sponges and sewing kits. • Across our three rooms: one had no blow dryer, two had no hand soap or lotion, and one had a broken coffee machine. This resort has a stunning location, but the food, drinks, and service need serious improvement.

Best pic I have of the pile of brown reef by the shore

Hejin (7 晚家庭旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 8 月 10 日

Not Worth the Hype – Needs Major Improvements We booked a week at Eco Sando in Cancun expecting plenty of family activities and entertainment. Instead, we were met with slow check-in (took an hour), poor food quality, and unmotivated service. The waterpark had only three large slides, and most attractions — Segway, river, cenote, and waterpark — closed by 5 p.m. My teenage sons had very little to do. Evening entertainment was minimal and ended early; the Michael Jackson show was decent, but other events like the “all-white” beach party were repetitive and ended by 10 p.m. For a vacation spot, everything felt like it shut down too soon. The 90-minute timeshare pitch also ate into our vacation time. We shared our concerns with staff, but overall, this resort needs better food, service, variety, and later hours before it can truly be called a family-friendly destination.

jessica (4 晚行程)

Expedia 真實旅客評價

4/10 一般

2025 年 8 月 10 日

My family and I signed up for the all inclusive experience. Here's a breakdown of how I rate our experience: Basic hotel standards (cleanliness, stocked items, quality of sheets & pillows, etc): They did have a clean room, dinged up furniture (which we didn't mind), moldy smell (we aired out the room). Customer Service: The front desk, cleaning staff, drivers, waiters, were all very helpful and very hard working. However, the sales people from the resort were exhausting. We arrived at 5pm and checking in took about an hour. We were excited to start our vacation when we were held at the lobby an additonal hour to "go over

Kevin (4 晚行程)

Expedia 真實旅客評價

6/10 不錯

2025 年 8 月 10 日

El lugar es muy lindo, se conserva la naturaleza. Sin embargo, los restaurantes son muy limitados, el Personal no es amable en su mayoría. Es muy poca la capacidad de los restaurantes para la cantidad de gente que se recibe y solo uno está abierto!

Silvana Leticia (3 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 10 日

Khrystyna (6 晚行程)

Expedia 真實旅客評價

6/10 不錯

2025 年 8 月 9 日

The pace was ok but the food quality was average.

Fritz (5 晚行程)

Expedia 真實旅客評價

卡拉科爾自然度假村及水上樂園全包度假村

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