卡拉科爾自然度假村及水上樂園全包度假村是否設有泳池？

是的，此住宿設有2 個室外泳池及兒童泳池。

卡拉科爾自然度假村及水上樂園全包度假村是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住。

卡拉科爾自然度假村及水上樂園全包度假村是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

卡拉科爾自然度假村及水上樂園全包度假村是否有提供機場接駁車服務？

是的，來回機場接駁車有提供服務。

卡拉科爾自然度假村及水上樂園全包度假村的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：23:30。退房時間為 12:00。延遲退房收取附加費 (因應供應情況而定)。

卡拉科爾自然度假村及水上樂園全包度假村是否附設娛樂場？

否，此住宿不設娛樂場，但里維埃拉大賭場 (13 分鐘車程外) 就在附近。

卡拉科爾自然度假村及水上樂園全包度假村店內與附近有什麼好玩？

你可享受划橡皮艇、滑翔傘及帆船等店內活動的樂趣，並到店內網球場精進球技。店內其他休閒康樂節目包括健身班、生態遊及瑜伽班。你可享用 SPA 服務，或浸泡在 5 個熱水浴缸之一內療癒五感。卡拉科爾自然度假村及水上樂園全包度假村亦備有2 間池畔酒吧、9 間酒吧、桑拿、蒸氣室及花園。

卡拉科爾自然度假村及水上樂園全包度假村內或附近是否設有餐廳？

是的，此住宿附設 7 間餐廳。

卡拉科爾自然度假村及水上樂園全包度假村是否設有戶外私人空間？

是的，每間客房都配備陽台。

卡拉科爾自然度假村及水上樂園全包度假村附近區域有何特色？

從卡拉科爾自然度假村及水上樂園全包度假村出發，短短 12 分鐘步程可到普拉亞斯卡拉科科，9 分鐘步程即達Chun-Zumbul（潛水點）。

卡曼海灘卡拉科爾自然度假村及水上樂園全包度假村優惠

Q: 卡拉科爾自然度假村及水上樂園全包度假村是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住。

Q: 卡拉科爾自然度假村及水上樂園全包度假村是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

Q: 卡拉科爾自然度假村及水上樂園全包度假村是否有提供機場接駁車服務？

是的，來回機場接駁車有提供服務。

Q: 卡拉科爾自然度假村及水上樂園全包度假村內或附近是否設有餐廳？

是的，此住宿附設 7 間餐廳。

Q: 卡拉科爾自然度假村及水上樂園全包度假村是否設有戶外私人空間？

是的，每間客房都配備陽台。

10/10 完美

2025 年 12 月 7 日

Very attentive staff.

Noemi (5 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 11 月 30 日

Beautiful grounds, lots of activities and friendly staff.

paul (2 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 11 月 14 日

steve (4 晚行程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 11 月 7 日

Customer service was not good + Line to check in took hours + unable yo make dinner reservations at any of the restaurants that weren’t the buffet. Water park was closed two of the days we were there (without advance notice). Wouldn’t go back. Room was good and property was pretty with awesome animals.

Halie (3 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 10 月 18 日

Fue una grata experiencia el servicio la atención

OLYMPIA (1 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 9 月 23 日

El hotel es muy grande, es bonito hay varias opciones para comer, los puntos de mejora es la limpieza no fueron a limpiar mi cuarto 2 dias seguidos y llame y no iban. En cuanto a los restaurantes solo tienes derecho a 3 noches para reservar, los shows son buenos, las albercas bien pero la de niños muy rasposo el piso.

Irene Monserrat (7 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 16 日

Juan Carlos (2 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 15 日

Best resort in Riviera Maya for the price

Best hotel we have stayed in Riviera Maya for the price. Night shows were amazing, food exceeded expectations and kids water park was a plus. We would definitely return to this resort.

Juan Carlos (3 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 9 日

Nice environment

Lizeth (3 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 9 月 9 日

Very spacious rooms

Jocelyn (2 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 9 月 5 日

BUEN HOTEL ECOLÓGICO

Todo excelente, segunda vez.

Eduardo (4 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 9 月 3 日

The concierce service and check in was not up to an standard of service

Margarita R (6 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 9 月 3 日

Great

Thomas Michael (7 晚行程)

Expedia 真實旅客評價

6/10 不錯

2025 年 9 月 2 日

Me parece terrible que los coaties se alimenten de los botes de basura, es una pena! Igualmente, se suben en las mesas a comer todo lo que deja la gente de alimento, porque los Meseros no recogen rápido y los huéspedes no tienen conciencia de no dejar los alimentos allí disponibles. Me da mucha pena por la fauna silvestre, que está enfermando al comer comida procesada. Deberían hacer algo positivo al respecto, sin dañarlos.

Erandeni (2 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 9 月 2 日

Zobeida Lesley Jaquez (5 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 9 月 2 日

I took my family of 4 for our last vacation of the summer. I was hesitant because the reviews made it seem like not a great place, but at least for my family that was not true at all. The food at the buffet was great, the food at the two restaurants we tried was also great and I Didn't have any trouble making reservations. There were so many things to do, we went to the waterpark a few times, its not huge but having it available for the kids was great. We caught a few shows and really enjoyed the Saturday games market thing. The staff was super pleasant and helpful. The room was fine; I will say that the pictures do make the rooms seem larger than they really are but not a big deal. Overall, a 10/10 experience for my family. I guess if you didn't have kids I would say this isn't the place for you.

Matthew Brian (5 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 9 月 1 日

Good place for vacation

Sam (4 晚家庭旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 8 月 31 日

The check in process was horrible I had no I troductio.

Marilyn (4 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 8 月 31 日

We chose the adults select club option for Sandos Caracol Eco. The adult pool and beach were empty of kids most times and the there were not many adults either. A bit of an annoyance was the open air restaurant in the adult pool area, opens for families at night. So you could be swimming/lounging peacefully in the evening and have families with rowdy kids come walk by and hang around while waiting to eat. The pool cleaner also came and kicked us out earlier than the sign said the pool closed. Evidently the website is more up to date than the sign at the pool. The beach and ocean were rocky and not worth playing on or swimming in but it was absolutely BEAUTIFUL to sit and read and listen to the soft beats played by the live DJ. That beautiful experience however was constantly interrupted by the pushy massage sales from the independent sellers that have their station popped up right next to the edge of the Sandos property. Once we chose to get a massage they did start leaving us alone for that day but it was constantly saying NO to many different people about the same items. This is the main reason I will look to stay at another resort next time. The restaurant by the adult pool had the best service for breakfast and lunch but the birds were constantly flying in and landing on the buffet so we wouldn't eat that, just chose made to order cooked items, def didn't want to be sick on our trip. The drinks were ok, nothing fancy. No condiments or rims on drinks (we did tip).

Alisha (5 晚友伴旅程)

Travelocity 真實旅客評價

6/10 不錯

2025 年 8 月 31 日

If you like finding scorpions in your room then this place is for you.

john (5 晚行程)

CheapTickets 真實旅客評價

8/10 很好

2025 年 8 月 30 日

Très bon hôtel implanté dans un environnement et une flore magnifiques. Plusieurs animaux dans le complexe (ratons laveurs, coatis, singes araignées, …). Il y a également une petite ferme avec des animaux (ânes, cochons, moutons, lapins, …). C’est vraiment top pour les enfants. Les chambres sont spacieuses, rénovées et propres. L’aquapark est très bien pour les enfants. Les personnes de la conciergerie et de la réception sont très professionnels. Du personnel passe sans arrêt à la plage ou à la piscine pour servir les clients. L’hôtel est bien entretenu, nous avons vu plusieurs ouvriers entretenir les parties collectives. Il y a suffisamment de transats avec les différentes piscines et y compris à la plage. Des activités sont proposées chaque jour. Il y a un très beau cenote (petit lac) et une rivière où il est possible de faire un peu de snorkelling. Bravo pour les spectacles, il y a une belle programmation avec de vrais artistes ! Mention spéciale aux acrobates de Elite circus, un spectacle impressionnant. Le kids club est très bien pour les enfants. Les 2 points négatifs : - la piscine principale (près de la plage) avec le pool bar est très sale, l’eau était tellement opaque qu’on ne distinguait plus les marches. - la restauration : malgré l’effort fait pour proposer des thèmes différents chaque soir, la nourriture n’était pas bonne. Les plats ne sont pas variés. Et gros bémol, les fruits sont découpés avec le même couteau que la charcuterie (ils sont imprégnés du goût).

Samira (15 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 30 日

Property grounds were amazing with jungle like atmosphere, Myan ruins, multi walking trails (one underground), beautiful scenery, cenotes and wildlife. There is a family of 29 spider monkeys that life at the resort along with a small zoo of rescue animals and cats. My family never had a problem getting a lounge chair at waterpark, any pool, or at the beach. Food was better than expected for an all-inclusive resort. Every staff member i encountered was super nice and accommodating. We stayed in Building #78, nestled in the jungle area yet only a 3 minute walk to lobby, and 6-8 minute walk to the beach. The check-in process was fairly slow and backed up at 3pm. I really liked the room setup with bunk beds for the kiddos and balcony overlooking a cenote with daily spider monkey visits. My only complaint per se was the lack of hot water while taking a shower. While we dont ever visit the same place twice, I would definitively go back.

Lea Gail (8 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 8 月 28 日

Property was awesome and everything within walking distance, the whole site lost power for around 2.5 days so back up generators had to power everything, not what you wanted to hear running all day

Owen David (14 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 8 月 27 日

The experience was overall ok. I loved the animal sightings and the staff was friendly. My issue was the food was ok and my rooms sliding door latch was broken. Rooms are small also. But this is a kid friendly place so that’s always a plus 👍

Megan (5 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 8 月 26 日

Very disappointing!!!!! Oussed off staff who don’t want to help you, limitations on restaurants, hard to get reservations, not good drinks, moody bartenders, dirty pool (smaller than it looks), seaweed in muggy beach and small beach. Very disappointing!!!!

Eda (6 晚家庭旅程)

Expedia 真實旅客評價

卡拉科爾自然度假村及水上樂園全包度假村

Sandos Caracol Nature Resort & Water Park All Inclusive

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