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Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property
All-inclusive beachfront property with free water park, near Gran Coyote Golf

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Photo gallery for Sandos Caracol Nature Resort & Water Park All Inclusive

Aerial view - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)
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Restaurant - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)
Aerial view - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)
Reception - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)
Escape to Sandos Caracol Eco Resort - All Inclusive, a tranquil oasis with an adjacent golf course and access to the nearby Quinta Alegría Shopping Mall. Bask in the sun on a pristine white sand beach, indulge in rejuvenating spa treatments at SPA SANDOS or enjoy any of the 9 on-site restaurants.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Airport transfer
  • Free parking
  • Free Wi-Fi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 7 restaurants and 2 poolside bars
  • 9 bars/lounges
  • Full-service spa
  • 2 outdoor pools and 5 hot tubs
  • Free water park
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Free use of bicycles

Feel at home (6)

  • Children's pool
  • Children's club
  • Playground on-site
  • Private bathroom
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Room Superior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

  • 39 sq m
  • Sleeps 4

View all photos for Suite Master with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Master with Pool View

  • 62 sq m
  • Sleeps 4

View all photos for Suite Premium with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Pool View

  • 62 sq m
  • Sleeps 4

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • 30 sq m
  • Sleeps 4

View all photos for Pool View Superior

Free minibar, in-room safe, desk, laptop workspace

Pool View Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Pool View Penthouse

Free minibar, in-room safe, desk, laptop workspace

Pool View Penthouse

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Pool View 1 Bedroom Suite

7.4 out of 10
Good
(12 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Eco Family Superior

Free minibar, in-room safe, desk, laptop workspace

Eco Family Superior

8.2 out of 10
Very good
(141 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Blackout curtains
Ceiling fan
Hairdryer
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Suite

Free minibar, in-room safe, desk, laptop workspace

Eco Family Suite

8.4 out of 10
Very good
(9 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Blackout curtains
Separate bedroom
Ceiling fan
  • 41 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Penthouse

Free minibar, in-room safe, desk, laptop workspace

Eco Family Penthouse

8.2 out of 10
Very good
(11 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
2 bedrooms
Ceiling fan
Hairdryer
  • 64 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Superior Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

7.2 out of 10
Good
(32 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Deluxe Select Adults Only

8.8 out of 10
Excellent
(9 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Hairdryer
  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Penthouse Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Adults Only

7.6 out of 10
Good
(7 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 2

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • 41 sq m
  • Sleeps 5

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • 41 sq m
  • Sleeps 5

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 2

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 2

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 64 sq m
  • Sleeps 3

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • 64 sq m
  • Sleeps 5

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • 64 sq m
  • Sleeps 5

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About the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 5 min drive - 1.8 km
  • Quinta Avenida - 12 min drive - 6.7 km
  • Xcaret Eco Theme Park - 26 min drive - 16.5 km
  • Maroma Beach - 29 min drive - 15.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive
  • Tulum Intl. Airport (TQO) - 105 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.6 miles/20.2 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪La Laguna - ‬5 min walk
  • ‪Bar L'Elefant - ‬1 min walk
  • ‪El Templo - ‬3 min walk
  • ‪Restaurante Riviera - ‬6 min walk
  • ‪Marley Coffee - ‬19 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

At Sandos Caracol Nature Resort & Water Park All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages and yoga, plus you'll only be within a 10-minute drive of El Camaleón Mayakoba Golf Course. There's plenty of fun with the 2 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Dining choices include 7 restaurants, and the 2 poolside bars are great places to grab a cold drink. Other highlights at this all-inclusive property include 9 bars/lounges, a health club and a fitness centre. Fellow travellers like the family-friendly amenities.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

At a glance

DONE

Hotel size

    • 956 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:30 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
    • Children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 7 restaurants
  • 9 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Children's club
  • Free water park access
  • Children's pool
  • Playground

What to do

  • On the beach
  • Tennis
  • Padel court
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Ecotours
  • Hiking/biking trails
  • Scooter/moped hire
  • Kayaking
  • Parasailing
  • Sailing
  • Personal watercraft (motorised)
  • Scuba diving
  • Snorkelling
  • Shopping
  • Pool table
  • Golfing nearby
  • Windsurfing nearby
  • Skydiving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • Adjacent to a golf course
  • 2 outdoor pools
  • Free water park
  • Full-service spa
  • Outdoor padel court
  • Outdoor pickleball court
  • 5 hot tubs
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Banquet hall

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Plasma television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Refundable deposits

  • A damage deposit of MXN 5000 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Sanitation services: MXN 85 per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the health club, fitness facility or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
  • Guests under 18 years old are not allowed in the spa

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
Property Registration Number 008-007-006283/2025

Also known as

Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort
Sandos Caracol Eco Resort All Inclusive
Sandos Caracol Eco Resort - All Inclusive Playa del Carmen
Sandos Caracol Eco Resort - All Inclusive All-inclusive property

Frequently asked questions

Is there a pool at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Sandos Caracol Nature Resort & Water Park All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, there's free self parking.

Is an airport shuttle service offered by Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an on-site casino at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (13-min drive) is nearby.

What is there to do at Sandos Caracol Nature Resort & Water Park All Inclusive and nearby?

Have fun with on-site activities such as kayaking, parasailing and sailing and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, ecotours and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 5 hot tubs. Sandos Caracol Nature Resort & Water Park All Inclusive also has 2 poolside bars, 9 bars and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, there are 7 on-site restaurants.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Sandos Caracol Nature Resort & Water Park All Inclusive like?

Sandos Caracol Nature Resort & Water Park All Inclusive is a short 12-minute walk from Playa Xcalacoco and 9 minutes' walk from Chun-Zumbul (diving site).

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Reviews

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.0

Good

7.6

Cleanliness

7.2

Amenities

7.4

Staff & service

8.2

Eco-friendliness

7.2

Property conditions & facilities

Popular mentions

Food
Room
Service staff
Restaurant
Beach
Buffets
Children
Booking
Family friendly
Recreation

Reviews

10/10 Exceptional

Beautiful grounds, lots of activities and friendly staff.
paul, 2-night trip

10/10 Exceptional

Very attentive staff.
Noemi, 5-night trip

8/10 Very good

Great hotel. I wish we could have tried something other than the buffet. The speciality restaurants were booked for events the entire stay.
Scarlett, 4-night trip

8/10 Very good

Good place for vacation
Sam, 4-night trip

8/10 Very good

Overall a great place
Omar, 5-night trip

10/10 Exceptional

Always a amazing hotel
Marty, 6-night trip

10/10 Exceptional

Best resort in Riviera Maya for the price

Best hotel we have stayed in Riviera Maya for the price. Night shows were amazing, food exceeded expectations and kids water park was a plus. We would definitely return to this resort.
Juan Carlos, 3-night trip

10/10 Exceptional

A great location for a family vacation
Roshina, 5-night trip

10/10 Exceptional

Nice environment
Lizeth, 3-night trip

10/10 Exceptional

Very spacious rooms
Jocelyn, 2-night trip

10/10 Exceptional

The yoga teacher - Iván - is amazing. The food is great - there are so many options you’ll be sure to find something you love at every meal. We had a great time in a beautiful place!
Theodore, 9-night trip

8/10 Very good

Great
Thomas Michael, 7-night trip

10/10 Exceptional

The property itself is amazing.
Ashley, 3-night trip

6/10 Good

If you like finding scorpions in your room then this place is for you.
john, 5-night trip

8/10 Very good

Older resort but they are updating. Very clean, food was great, kids had a blast
ELIZABETH, 7-night trip

10/10 Exceptional

Excelente hotel 10/10
Israel Hernandez, 4-night trip

10/10 Exceptional

Improved beach area comparing to the past visit. Food not the greatest but decent. Love that they decided to keep the one small restaurant/pub open whole night! Too bad they didn’t utilize Italian and Mexican reataurant…
Damian, 7-night trip

8/10 Very good

I really enjoyed my time there Los lirios best restaurant there
Carl, 5-night trip

10/10 Exceptional

Staff were lovely and helpful. Property was well kept
Adam, 4-night trip

8/10 Very good

Standard resort
Weelda, 3-night trip

10/10 Exceptional

Was very cleaning and staff recreatión was 🔥
yailin, 5-night trip

10/10 Exceptional

excelente
IRLANDA BERENICE, 2-night trip

10/10 Exceptional

Loved seeing all the wildlife
Melissa, 6-night trip

10/10 Exceptional

Awesome hotel
Sebastian, 5-night trip

10/10 Exceptional

Staff was great and very attentive
Ericka, 3-night trip