We had a good time here. The rooms are older and have not been renovated. At least the one we had been was incredibly outdated. However, the room was extremely clean and the beds were comfortable — the balcony was great. We liked the environment and the entire space of the property was really pretty to walk. We were primarily disappointed about the food; it really was not that great. We only enjoyed the breakfasts, and the beachfront enjoyment of that breakfast… super breakfast buffet. Overall, we may stay here again, traveling through Mexico. I would recommend of you traveling with children. We were 2 adults, and this is for sure a great family resort.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 1 月 23 日
We loved the beach! So beautiful ! Food was great and great shows. .
However - Too many restrictions. No bar after dinner. Not allowed in certain areas due to lack of stay status. Music was terrible and so loud in adult area. Not relaxing at all. We had to move rooms due to lack of cleanliness (stained towels, broken door handle, broken bathroom dispensers) and not having king bed as booked. It took 2 days to move room.
But new room had beautiful view .
John
John (7 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 1 月 5 日
After a 14 hour experience to get there we were put in a room with no water and no phone working and I and my wife are in the late 70 and this was at the furthers end of the property (1 kilometre) from the beach and changed me 6160.00 pesos to upgrade to an elite room close to the beach as we have trouble walking long distances. After getting up at 4:00am to leave for Mexico it’s now 9:00 pm we finally get to the elite suite the air conditioning is so noisy we have to shut it off to sleep and on the second last the fan assembly of the air conditioning unit fell off with a loud bang and after waiting 2 hours a repair man fixed. Also the bathroom had lots of mould on the ceiling and they totally refused to compensate the 6160 pesos for the week. The building wire elite suite had 2 of 3 elevato permanently out order so made very hard for us at our age to do the stairs. So yes never Sandos for us ever again
Robert
Robert (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 5 日
Great stay! Great food! Great staff!
Sandos Playacar is absolutely amazing! Their costumer service goes above and beyond! SO MANY employees that made our experience amazing! Very clean! Great variety of restaurants and food, and the buffet is SO good! A lot of activities from music, to water sports, to shows!
In the Spa, Thank you Araceli for your kindness and extra TLC. At our new years celebration, thank you Rodolfo for answering all my questions and making sure we had exactly what we wanted; thank you also Teodoro for helping us in wine selections; and thank you Juan for going the extra mile at the New Year celebration and also at the delicious Gourmex restaurant. Thank you Isabel at the buffet, and Alex and all the boys from the pool bar.
真實旅客
7 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 1 月 3 日
Food made our entire group plus many other groups that arrived around the same time as us very sick. Spent most of our vacation in our room to sick to enjoy anything.
Bradford Johnathon Lorne
Bradford Johnathon Lorne (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 2 日
Great Place to stay and lots of selection for food items. Bonus was the Adults exclusivity
Jesus G
Jesus G (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 2 日
Very good property. Well taken care of in all respects
Corbin E.
Corbin E. (10 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 1 日
Excelente, volvería
Juan
Juan (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 1 日
Darby L.
Darby L. (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 31 日
Great staff. Exceptional House Keeping for our room.
Dinning selections were plentiful.
Bar staff were very friendly and seemed happy to serve.
Stanley
Stanley (7 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 31 日
The property is beautiful with lots of dining options. Our 2nd visit. Beautiful beach and multiple pool areas to choose from. We had some awesome dining experiences along with a couple unsatisfactory experiences. Rooms are very spacious. The property was always very clean but some areas a little dated. If you're in the back family section, it's about a 8 min walk to the beach but there are a couple pools right around the corner. Night life & entertainment is limited. Kid friendly.
Trena
Trena (9 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 30 日
We had a blast! Lots of activities, good food and drinks & a great beach. The staff were great and we would go back again.
Mikayla Mae
Mikayla Mae (7 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 30 日
Maleaha
Maleaha (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 30 日
Myron
Myron (5 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024 年 12 月 30 日
Petro
Petro (8 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 29 日
Isabella
Isabella (6 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 12 月 29 日
Christopher Gordon
Christopher Gordon (11 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 28 日
The food was good no matter where we ate. The Hydrotherapy pool was too cold to enjoy the experience.
Dean
Dean (10 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 28 日
Confortable, fun, good food, good service
Bruna Marciano
Bruna Marciano (5 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 28 日
Lots of lush greenery and the beach is amazing! Food is quite good as well. Lots of walking. We were at the very back but had our own pool and near by restaurant plus the swim up bar and pool we had actually came around to serve unlike the beach one. Overall was pleasantly impressed with this place for the price.
Paige
Paige (7 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024 年 12 月 28 日
L
Mathew James
Mathew James (8 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 27 日
Sandos has the best beachfront in playa del carmen! We really enjoyed staying here and bikes rentals were an added bonus.
Daniel Allen
Daniel Allen (4 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024 年 12 月 27 日
La administración deja mucho que desear, se pierde mucho tiempo en los trámites de check-in, mal capacitados, no asisitieron en cosas básicas, servicio muy deficiente en general, personal poco capacitado que no te hace sentir en un hotel ALL INCLUSIVE como el que es. Te mandan de un lado a otro, no te dan indicaciones, ponen tareas al huésped, preguntan mil veces lo mismo, no tienen iniciativa ni vocación de servicio al turismo.