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桑多斯普拉卡爾全包式酒店

4.0 星級住宿

Sandos Playacar All Inclusive

全包海濱住宿，設有免費水上樂園，鄰近夏曼哈鳥園

選擇日期查看價格

桑多斯普拉卡爾全包式酒店相片集

鳥瞰角度
餐廳
接待處
外觀
水上樂園
身處桑多斯普拉卡爾全包式酒店，你可到訪私人海灘，享用太陽傘、海灘按摩及排球等設施，且步行 5 分鐘內即可抵達普拉亞卡爾海灘。8 個室外泳池及免費水上樂園均滿載樂趣；而如果你想好好慰勞自己，還可盡情享受深層組織按摩、體膜護理及芳香療法服務。店內餐飲選擇包括 9 間餐廳，而 3 間池畔酒吧則是輕呷冰爽飲品的好去處。此全包式住宿的特色設施還包括 2 間池中酒吧、免費兒童俱樂部及健身設施。旅客無不對住宿的泳池及熱心員工讚不絕口。

評價

7.6 分，滿分 10 分，
不錯

人氣設施服務

  • 泳池
  • SPA
  • 機場接送
  • 酒吧
  • 24 小時櫃台
  • 健身室

主要設施服務 (12)

  • 每日清潔服務
  • 位處海灘
  • 9 間餐廳及 3 間池畔酒吧
  • 6 間酒吧/酒廊及 2 間池中酒吧
  • 全方位 SPA
  • 8 個室外泳池
  • 免費水上樂園
  • 免費兒童俱樂部
  • 免費專人托兒服務/活動
  • 健身中心
  • 桑拿
  • 蒸氣室

感覺賓至如歸 (6)

  • 托兒服務 (收費)
  • 兒童泳池
  • 免費兒童俱樂部
  • 店內遊樂場
  • 私人浴室
  • 花園
現價 HK$1,772
合共 HK$2,202
連稅及其他費用
9 月 29 日 - 9 月 30 日

客房選擇

查看這些日期的可訂空房

今晚

9月 21 - 9月 22
查看今晚 9月 21 - 9月 22的可訂空房

明日

9月 22 - 9月 23
查看明日 9月 22 - 9月 23的可訂空房
可用嘅客房篩選條件
正在顯示 10 種房型 (共 10 種)

載入所有普通套房, 1 張特大雙人床, 海景 (Platinum)的相片

普通套房, 1 張特大雙人床, 海景 (Platinum) | 1 間睡房、迷你吧贈品、房內夾萬、書桌

普通套房, 1 張特大雙人床, 海景 (Platinum)

特色

陽台或庭院
空調
迷你吧贈品
平面電視
獨立睡房
吊扇
遮光布/窗簾
浴袍
  • 50 平方米
  • 1 間睡房
  • 海洋景
  • 最多可入住 3 人
  • 1 張特大雙人床

載入所有標準套房, 露台的相片

1 間睡房、迷你吧贈品、房內夾萬、書桌

標準套房, 露台

特色

陽台或庭院
空調
迷你吧贈品
平面電視
獨立睡房
吊扇
遮光布/窗簾
獨立浴缸及淋浴間
  • 50 平方米
  • 1 間睡房
  • 最多可入住 4 人
  • 1 張特大雙人床

載入所有Jr Suite Hacienda 的相片

Jr Suite Hacienda | 客廳 | 42 吋平面電視連衛星電視頻道

Jr Suite Hacienda

特色

陽台或庭院
空調
迷你吧贈品
平面電視
遮光布/窗簾
吊扇
獨立睡房
浴袍
  • 36 平方米
  • 最多可入住 5 人
  • 1 張特大雙人床及 1 張標準雙人梳化床或 2 張標準雙人床及 1 張標準雙人梳化床

載入所有Hacienda One Bedroom Suite的相片

1 間睡房、迷你吧贈品、房內夾萬、書桌

Hacienda One Bedroom Suite

7.8 分，滿分 10 分
不錯
(6 則評價)

特色

陽台或庭院
獨立起居區
空調
迷你吧贈品
平面電視
獨立睡房
吊扇
遮光布/窗簾
  • 73 平方米
  • 1 間睡房
  • 最多可入住 5 人
  • 1 張特大雙人床及 1 張標準雙人梳化床

載入所有普通套房, 1 張特大雙人床 (Platinum)的相片

普通套房, 1 張特大雙人床 (Platinum) | 1 間睡房、迷你吧贈品、房內夾萬、書桌

普通套房, 1 張特大雙人床 (Platinum)

特色

陽台或庭院
空調
迷你吧贈品
平面電視
獨立睡房
吊扇
遮光布/窗簾
浴袍
  • 50 平方米
  • 1 間睡房
  • 最多可入住 3 人
  • 1 張特大雙人床

載入所有Select Superior Adults Only的相片

1 間睡房、迷你吧贈品、房內夾萬、書桌

Select Superior Adults Only

7.0 分，滿分 10 分
不錯
(35 則評價)

特色

陽台或庭院
空調
俱樂部貴賓室入場權
迷你吧贈品
平面電視
遮光布/窗簾
吊扇
獨立睡房
  • 31 平方米
  • 最多可入住 2 人
  • 2 張加大雙人床或 1 張特大雙人床

載入所有Select Ocean Front Adults only的相片

Select Ocean Front Adults only | 1 間睡房、迷你吧贈品、房內夾萬、書桌

Select Ocean Front Adults only

8.0 分，滿分 10 分
很好
(7 則評價)

特色

陽台或庭院
空調
俱樂部貴賓室入場權
迷你吧贈品
平面電視
遮光布/窗簾
吊扇
獨立睡房
  • 30 平方米
  • 海洋景
  • 最多可入住 2 人
  • 2 張標準雙人床或 1 張特大雙人床

載入所有套房, 1 張特大雙人床, 海景 (Platinum)的相片

套房, 1 張特大雙人床, 海景 (Platinum) | 1 間睡房、迷你吧贈品、房內夾萬、書桌

套房, 1 張特大雙人床, 海景 (Platinum)

特色

陽台或庭院
空調
迷你吧贈品
平面電視
獨立睡房
吊扇
遮光布/窗簾
獨立浴缸及淋浴間
  • 50 平方米
  • 1 間睡房
  • 海洋景
  • 最多可入住 4 人
  • 1 張特大雙人床

載入所有Riviera Family King Junior Suite的相片

Riviera Family King Junior Suite | 1 間睡房、迷你吧贈品、房內夾萬、書桌

Riviera Family King Junior Suite

7.8 分，滿分 10 分
不錯
(50 則評價)

特色

陽台或庭院
空調
迷你吧贈品
平面電視
遮光布/窗簾
吊扇
獨立睡房
風筒
  • 53 平方米
  • 最多可入住 5 人
  • 1 張特大雙人床及 1 張標準雙人雙層床

載入所有Riviera Family Queen Junior的相片

1 間睡房、迷你吧贈品、房內夾萬、書桌

Riviera Family Queen Junior

8.2 分，滿分 10 分
很好
(91 則評價)

特色

陽台或庭院
空調
迷你吧贈品
平面電視
遮光布/窗簾
吊扇
獨立睡房
風筒
  • 52 平方米
  • 最多可入住 5 人
  • 2 張標準雙人床及 1 張標準雙人梳化床

類似住宿

鳥瞰角度

卡拉科爾自然度假村及水上樂園全包度假村

  • 泳池
  • 免費早餐
  • SPA
  • 機場接送
6.8 分 (滿分為 10 分)，1,456 則評價 篇評價
現售 HK$1,378
合共 HK$1,725
連稅及其他費用
9 月 27 日 - 9 月 28 日
卡拉科爾自然度假村及水上樂園全包度假村
Mod logo
登入查看合資格的折扣及禮遇，更多歷險旅程，更多豐富獎賞！
登入免費註冊

關於鄰近區域

地圖
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

附近景點

  • 普拉亞卡爾海灘 - 3 分鐘路程 - 0.3 公里
  • 培亞卡爾高爾夫俱樂部 - 18 分鐘路程 - 1.5 公里
  • 第五大街 - 4 分鐘車程 - 3.6 公里
  • 卡門海灘濱海碼頭 - 4 分鐘車程 - 3.6 公里
  • 艾許克瑞生態主題公園 - 9 分鐘車程 - 7.7 公里

交通資料

  • 科蘇梅爾國際機場 (CZM) - 19.9 公里/12.3 英里
  • 坎昆國際機場 (CUN) - 57 分鐘車程；61.4 公里/38.1 英里
  • 機場接駁車 (收費)

餐廳

  • ‪Viva Wyndham Maya - ‬14 分鐘路程
  • ‪Festival Grand Buffet - ‬2 分鐘路程
  • ‪La Terraza - ‬14 分鐘路程
  • ‪Bar Arrecife - ‬12 分鐘路程
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬3 分鐘路程

住宿資料

桑多斯普拉卡爾全包式酒店

身處桑多斯普拉卡爾全包式酒店，你可到訪私人海灘，享用太陽傘、海灘按摩及排球等設施，且步行 5 分鐘內即可抵達普拉亞卡爾海灘。8 個室外泳池及免費水上樂園均滿載樂趣；而如果你想好好慰勞自己，還可盡情享受深層組織按摩、體膜護理及芳香療法服務。店內餐飲選擇包括 9 間餐廳，而 3 間池畔酒吧則是輕呷冰爽飲品的好去處。此全包式住宿的特色設施還包括 2 間池中酒吧、免費兒童俱樂部及健身設施。旅客無不對住宿的泳池及熱心員工讚不絕口。

全包

此住宿是全方位服務住宿。房價已包括店內的餐飲 (可能設某些限制)。

小費及稅項

已包括小費，歡迎另付小費。

食品及飲品

包所有自助餐及單點菜餚、小食及飲品
24 小時客房送餐服務
房內迷你吧 (包所有飲品)

活動及設施/設備

包括所有非機動水上活動、陸上活動和娛樂設施及設備的使用。

水上活動

橡皮艇
帆船活動
潛水課程
浮潛
滑浪/趴板

陸上活動

單車
健身設施
迷你高爾夫球
足球
排球

課程/比賽

健身操班
舞蹈班
水中健身班
瑜伽班

娛樂

店內娛樂及活動
可進入店內夜店
店內現場表演
主題派對

住宿摘要

DONE

酒店規模

    • 819 間客房
    • 客房分佈於 3 個樓層
DONE

入住/退房

    • 登記入住開始時間：15:00；登記入住結束時間：23:30
    • 提早登記入住 (視乎供應情況而定)
    • 延遲登記入住 (視乎供應情況而定)
    • 最低登記入住年齡 - 18 歲
    • 退房時間為 12:00
    • 延遲退房 (視乎供應情況而定)
DONE

特別入住指示

    • 此住宿提供機場接送服務 (或需另外收費)，請於出發前透過預訂確認的聯絡資料通知住宿有關的抵達詳情
    • 住宿前台職員將親自迎接旅客到埗
DONE

登記入住須知

    • 需以信用卡繳付雜費
    • 或須提供由政府發出且附有照片之身份證明文件
    • 辦理入住手續的最低年齡為 18 歲
DONE

小童

    • 未提供嬰兒床
    • 嬰兒/小童托管*
    • 免費專人看顧托兒服務
    • 免費兒童俱樂部
DONE

寵物

    • 不可攜帶寵物或輔助動物
WIFI

網絡

    • 免費 Wi-Fi 服務 (公用地方)
    • 免費客房 Wi-Fi
LOCAL_PARKING

泊車

    • 店內免費提供自助泊車服務
    • 店內設有輪椅通行的車位
    • 店內設有街邊泊車位
DONE

接送

    • 機場接駁車 (24 小時行駛)*
DONE

其他資訊

    • 指定吸煙區

住宿設施服務

餐飲

  • 9 間餐廳
  • 6 間酒吧/酒廊
  • 3 間池畔酒吧
  • 2 間池中酒吧
  • 咖啡室
  • 公共區域提供咖啡/茶
  • 私人用餐
  • 24 小時客房送餐服務
  • 小食店

親子同遊

  • 免費兒童俱樂部
  • 免費水上樂園
  • 兒童泳池
  • 迷你高爾夫球
  • 遊樂場
  • 免費專人托兒服務/活動

玩樂活動

  • 位處海灘
  • 健美操班
  • 沙灘排球
  • 迷你高爾夫
  • 划橡皮艇
  • 帆船活動
  • 水上電單車
  • 浮潛
  • 滑浪/趴板
  • 購物
  • 桌球或桌球枱
  • 鄰近高爾夫球場
  • 附近滑翔傘活動
  • 附近潛水活動
  • 附近跳傘活動

專心工作

  • 會議室

住宿服務

  • 24 小時接待處
  • 禮賓服務
  • 旅行團諮詢/購票服務
  • 店內租車服務
  • 乾洗/洗衣服務
  • 髮廊
  • 行李寄存
  • 婚宴服務
  • 多語服務人員
  • 服務員
  • 免費借用單車服務
  • 海灘躺椅
  • 沙灘巾
  • 太陽傘
  • 泳池躺椅
  • 泳池傘

設施

  • 7 座樓
  • 落成年份 2004
  • 自動櫃員機/銀行服務
  • 櫃台夾萬
  • 花園
  • 露台
  • 健身中心
  • 8 個室外泳池
  • 免費水上樂園
  • 電子遊戲室
  • 全方位 SPA
  • 熱水浴缸
  • 桑拿
  • 按摩/療程室
  • 蒸氣室
  • 滑水梯
  • 宴會廳

無障礙設施

  • 升降機
  • 無障礙泊車設施
  • 無障礙接待處櫃台
  • 無障礙登記櫃台

客房設施服務

休閒娛樂

  • 42 吋平面電視
  • 衛星電視頻道

居家配備

  • 恆溫空調
  • 吊扇
  • 迷你吧贈品
  • 咖啡機/沖茶器
  • 浴袍
  • 熨斗/熨衫板

甜睡入眠

  • 遮光窗簾/窗簾
  • 鬧鐘
  • 提供床單

奢華享受

  • 陽台或庭院

煥然一新

  • 私人浴室
  • 免費梳洗用品
  • 風筒
  • 毛巾
  • 廁紙

保持聯繫

  • 書桌
  • 免費 Wi-Fi
  • 電話

餐飲

  • 免費樽裝水

更多禮遇

  • 每日清潔服務
  • 房內夾萬 (可放手提電腦)

特色

SPA

Spa Sandos設有 22 間護理室，包括雙人護理室及露天護理區。沙灘及 SPA 提供按摩服務，其他服務項目包括深層組織按摩、熱石按摩及運動按摩。住宿提供各式護理療程，其中包括芳香療法、水療及腳底按摩。SPA 設有桑拿、熱水浴缸、蒸氣室及土耳其浴。

SPA 天天開放。18 歲以下住客禁止進入 SPA。

收費及政策

可退款按金

  • 此住宿於旅客登記入住前收取損壞按金 MXN5000

必繳費用

住宿會於你登記入住或退房時收取以下費用，並可能包含適用稅項：
  • 消毒服務：每晚 MXN85

可選額外設施服務費用

  • 機場接送的收費為每位 MXN2100 (單程)
  • 可安排延遲退房，但需額外支付費用 (視乎供應情況而定)

小童及加床

  • 可提供托兒服務，費用另計
  • 1 至 17 歲兒童的機場接送費用為 MXN880.00 (單程)

泳池、SPA 及健身室 (如適用)

  • 18 歲以下住客禁止進入 SPA

政策

此住宿的戶外空間 (例如露台、庭院、陽台) 未必適合兒童。如有疑慮，建議你在抵達前聯絡住宿，確認對方是否能為你安排合適的客房。
只有已辦理入住手續的住客方可進入客房。
店內保安設備包括一氧化碳探測器、煙霧探測器及窗花，讓住客安心放心。
此住宿歡迎各種性取向及性別認同的旅客 (LGBTQ+ 友善)。
此住宿接受以信用卡付款。不接受現金。
接受以下信用卡：Visa、Mastercard
12 月 31 日的總房價已包括必須參加的除夕晚宴費用。
請注意，不同國家/地區和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。

其他名稱

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

常見問題

桑多斯普拉卡爾全包式酒店是否設有泳池？

是的，此住宿設有8 個室外泳池及兒童泳池。

桑多斯普拉卡爾全包式酒店是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

桑多斯普拉卡爾全包式酒店是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

桑多斯普拉卡爾全包式酒店是否有提供機場接駁車服務？

是的，來回機場接駁車有提供服務。費用為每位單程 MXN2100。

桑多斯普拉卡爾全包式酒店的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：23:30。退房時間為 12:00。延遲退房收取附加費 (因應供應情況而定)。

桑多斯普拉卡爾全包式酒店是否附設娛樂場？

否，此住宿不設娛樂場，但里維埃拉大賭場 (8 分鐘車程外) 就在附近。

桑多斯普拉卡爾全包式酒店店內與附近有什麼好玩？

歡迎暢玩划橡皮艇、帆船及浮潛等店內活動。店內其他休閒康樂節目包括健身班。你可享用 SPA 服務，於熱水浴缸中療癒五感，又或在 8 個室外泳池中任選一個暢泳。桑多斯普拉卡爾全包式酒店亦備有2 間池中酒吧、3 間池畔酒吧、桑拿、蒸氣室、電子遊戲室及花園。

桑多斯普拉卡爾全包式酒店內或附近是否設有餐廳？

是的，此住宿附設 9 間餐廳。

桑多斯普拉卡爾全包式酒店是否設有戶外私人空間？

是的，每間客房都配備陽台。

桑多斯普拉卡爾全包式酒店附近區域有何特色？

從桑多斯普拉卡爾全包式酒店出發，短短 4 分鐘步程可到普拉亞卡爾海灘，10 分鐘步程即達Paseo Xaman-Ha 自行車道。

評價

Sandos Playacar All Inclusive的評價

7.6

不錯

8.2

整潔度

7.4

地點

7.8

職員與服務

8.2

環保程度

7.6

住宿狀況

評價

10/10 完美

Altamente recomendado

Todo muy bien, solo que cuando quisimos solicitar room service nunca nos contestaron, fuera de eso todo excelente
JORGE EDUARDO (4 晚家庭旅程)
Hotels.com 真實旅客評價

10/10 完美

Ursula (3 晚家庭旅程)
Hotels.com 真實旅客評價

6/10 不錯

The customer service from the waitress on the individual restaurant was bad now the buffet waitress customer service was good The entertainment was good
HECTOR J (4 晚友伴旅程)
Hotels.com 真實旅客評價

6/10 不錯

Good if You Get a Deal

Pros: I stayed in the Platinum Tower, and I will adamantly say the rooms are well appointed, extremely comfortable, and well stocked. The food is tasty if unremarkable at the quick-service places, but, difficulties getting a reservation aside, the restaurants were fantastic, especially the steakhouses. The pools and the beach are beautiful, well maintained, and not too crowded. Cons: The main issue I had with Sandos was the spa. I experienced an uncomfortable upsell in the midst of a massage. Seriously, she spent the first 20 minutes trying to get me to upgrade to the next tier, which ate into the time I had paid for, and then hovered while I was given a written feedback form. When I didn't write anything, she immediately made some comments about me in Spanish. I speak some Spanish, so I got the jist of what was being said, and it wasn't good. Also, the layout is a bit funky (the childrens' pools are closest to the adults-only section), they are a little lax with the "adults only" label in certain sections, the distances are very far here, and the trolley service is erratic at best. It was a 16 minute walk from reception to the Platinum Tower - I could handle it, but someone with mobility issues would have a very hard time. The trolley issue leads into the final con - the staff here kind of pale in comparison to other resorts I've visited/stayed at in the area. They're surlier here, and push the upsell at every opportunity, which I don't appreciate at an all-inclusive.
Joseph E (4 晚行程)
Hotels.com 真實旅客評價

2/10 欠佳

Do not stay here! Terrible service

Service: with a few exceptions at Guest Services (young man and older woman) it was routinely awful. Check in was painfully slow as they still do much of it by paper and stapler lol. They didn’t explain anything didn’t give you any info or help. Without a doubt the low point of the trip was the check out. JOSUE is the main reason I’m writing this review. I lost a towel card the first hour I was there, guest services said no problem they would replace it. I never followed up (my fault). At check out even though the sign says $450 mxn for lost towel card (approx $23 USD) he wanted to charge me $50USD. He said the $450 mxn is only pesos. That the credit card machine only charges USD, which is a lie because I paid the eco resort fee in pesos on my card at check in. When I refused to pay he called security and said we couldn’t leave. He was threatening to hold me hostage. I asked to speak to manager and after ten minutes of Jesus the security guy eyeing me up at one point trying to stop me from going to car, the manager removed the charge. Do yourself a favor, there are nicer resorts, better organized, better or equal food, with much better customer service. Spend your money somewhere you will be appreciated.
Timothy (3 晚家庭旅程)
Hotels.com 真實旅客評價

2/10 欠佳

DO NOT STAY HERE! I’ve traveled to over a dozen all inclusive resorts all along Riviera Maya. The service at this resort lands it at the bottom of the list. Service: with a few exceptions at Guest Services (young man and older woman) it was routinely awful. Check in was painfully slow as they still do much of it by paper and stapler lol. They didn’t explain anything didn’t give you any info or help. Without a doubt the low point of the trip was the check out. JOSUE is the main reason I’m writing this review. I lost a towel card the first hour I was there, guest services said no problem they would replace it. I never followed up (my fault). At check out even though the sign says $450 mxn for lost towel card (approx $23 USD) he wanted to charge me $50USD. He said the $450 mxn is only pesos. That the credit card machine only charges USD, which is a lie because I paid the eco resort fee in pesos on my card at check in. When I refused to pay he called security and said we couldn’t leave. He was threatening to hold me hostage. I asked to speak to manager and after ten minutes of Jesus the security guy eyeing me up at one point trying to stop me from going to car, the manager removed the charge. Do yourself a favor, there are nicer resorts, better organized, better or equal food, with much better customer service. Spend your money somewhere you will be appreciated.
Timothy (3 晚家庭旅程)
Expedia 真實旅客評價

8/10 很好

Excellent property and nice staff. Food is average
Barron (3 晚行程)
Expedia 真實旅客評價

10/10 完美

Our stay was good, but the water pressure was low for taking showers and it was hard to get reservations for the restaurants there at the Sando's. The worst thing was the elevator was broken 😫 But overall we loved it !! 😍 love Mexico 🇲🇽
Joe Dale (4 晚行程)
Expedia 真實旅客評價

8/10 很好

Very nice budget friendly place. I really liked the pools. There was a few good things in the buffet. The beds were hard. And the showers didn't work that well. Also the AC could be colder. I could see my kids having a good time but it was a couples weekend. The staff was super friendly. Overall it was a good weekend and reasonable.
James (3 晚行程)
Hotels.com 真實旅客評價

6/10 不錯

Carrie (4 晚行程)
Expedia 真實旅客評價

8/10 很好

Property was larger than I've stayed at before. Compared to some of the smaller resorts I've stayed at they didn't have near the coordination of activities to participate in. No list of anything was given at checkin. Somehow your just supposed to know what they offer and when. Didn't find out till our last 2 days of some of the options and even then no hours of operation are available. We really enjoy volleyball and that was almost non-existent. I think they can do a better job with activity coordiantion and making people aware of what is available and what hours of operation are. Also pools are not cleaned very well.
Hannah (5 晚行程)
Expedia 真實旅客評價

6/10 不錯

We recently stayed at this resort with a group of 11 people, and unfortunately, our experience was far from what we expected. From the moment we arrived, the staff was not friendly or helpful. We were repeatedly told that many of the issues we encountered were due to it being the resort’s “low season” a poor excuse when guests are still paying full price to enjoy amenities now, not in the future. Many of the resort’s amenities were closed or unavailable, which was incredibly frustrating. The pool bar and in the kids’ pool was shut down, forcing us to leave the area and wait in long lines elsewhere just to get a drink… a major inconvenience when you’re trying to relax with children. Room service was disappointing, with the food being barely edible, and our room ran out of water multiple times. On top of that, most bartenders and waitstaff had poor attitudes and were not welcoming at all. The one bright spot during our stay was the housekeeping staff the ladies who cleaned the rooms were efficient and kept everything spotless. Also, the entertainment team by the pool deserves a big shoutout. Allan, Julie, and a young lady from Veracruz went above and beyond to make activities fun and engaging. They were the only reason we were able to enjoy any part of our time there. Sadly, this resort completely missed the mark for us. With the lack of service, attitude from staff, and limited amenities, we would not recommend it to others, and we certainly won’t be returning.
Lizett (5 晚家庭旅程)
Expedia 真實旅客評價

6/10 不錯

Very old facility with mayor maintenance isuues , elevators not working, etc mediocre food and drinks
Marcel (5 晚家庭旅程)
Hotels.com 真實旅客評價

4/10 一般

I'm not one to post reviews but want people to be aware of the decline of this resort. We stayed at this property in 2010 and loved it. That's why we took our group of 11 back for our son's graduation trip. The resort was nothing like it was back then. The "family" section, which is 17 and under, is at the very front of the resort. In order to get to the beach, main pools, buffet, 3 other restaurants, and the nightly entertainment, you had to take a trolley. The trolley wait times were a joke! One day, we waited over 30 minutes for one. Our stay was Tuesday - Tuesday. Wednesday - Monday we woke with either no hot water or no cold water every single day! We complained to which we were told they were aware of the problem and was working on it. No offer to move rooms, nothing. We found the customer service, and quality of food extremely lacking. On Monday of our stay, the pool by the "family" section was filthy. It had all kinds of debris, including band-aids floating in it. I said something to the swim-up bartenders, to which they said they would call someone. We sat around the pool for 2 hours after that, and no one ever came. If you decide to stay here, I hope you have a better experience than what we did.
AMY (7 晚家庭旅程)
Expedia 真實旅客評價

10/10 完美

Terra R (7 晚行程)
Expedia 真實旅客評價

10/10 完美

Dzenisa (7 晚行程)
Expedia 真實旅客評價

6/10 不錯

The hotel itself was very clean. Staff very friendly and helpful. The beach was very dirty. The food was mid. Drinks not very good very bitter. Tasted different in every bar area.
Marianne (5 晚家庭旅程)
Expedia 真實旅客評價

2/10 欠佳

Andrew John (6 晚行程)
Expedia 真實旅客評價

4/10 一般

Was not clean, food was the same everywhere you went and not good, children water park was closed most of the time we were there.
Desiree St (5 晚家庭旅程)
Expedia 真實旅客評價

4/10 一般

Staff is not helpful Had to wait for hours for room to be ready One of staff members tried to sell me a water on a beach ( in all inclusive hotel )
Borivoje (4 晚商務旅程)
Expedia 真實旅客評價

10/10 完美

Great property very big so have your walking shoes awesome beach access and allot of activity without leaving. Food best to have a reservation but there is allot of variety and would not say it was bad at all! We will travel to sandos again
ryon (3 晚家庭旅程)
Expedia 真實旅客評價

6/10 不錯

After booking I emailed guest service for the room to be decorated for a birthday and that wasnt done. The first room was horrible smelled like paint or glue fumes so bad. They had to move us to a new room around 10pm cause i was unable to breathe. The restaurants are difficult to get into you need to book like 2 days in advance! I only got into 1 restaurant during my 8 day stay and they took over an hour to bring me my main course. The managers around the resort seemed grumpy but the regular staff was all friendly. Shuttle wait time was long for my kiddos we had to put alot of steps in to navigate from the family side to the buffet and beach. The property was overall maintained pools and landscaping.
Rose (7 晚家庭旅程)
Expedia 真實旅客評價

10/10 完美

Marvin (6 晚行程)
Expedia 真實旅客評價

10/10 完美

Daniel (2 晚行程)
Hotels.com 真實旅客評價

6/10 不錯

Ricardo (3 晚行程)
Hotels.com 真實旅客評價