桑多斯普拉卡爾全包式酒店是否設有泳池？

是的，此住宿設有8 個室外泳池及兒童泳池。

桑多斯普拉卡爾全包式酒店是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

桑多斯普拉卡爾全包式酒店是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

桑多斯普拉卡爾全包式酒店是否有提供機場接駁車服務？

是的，來回機場接駁車有提供服務。費用為每位單程 MXN2100。

桑多斯普拉卡爾全包式酒店的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：23:30。退房時間為 12:00。延遲退房收取附加費 (因應供應情況而定)。

桑多斯普拉卡爾全包式酒店是否附設娛樂場？

否，此住宿不設娛樂場，但里維埃拉大賭場 (8 分鐘車程外) 就在附近。

桑多斯普拉卡爾全包式酒店店內與附近有什麼好玩？

歡迎暢玩划橡皮艇、帆船及浮潛等店內活動。店內其他休閒康樂節目包括健身班。你可享用 SPA 服務，於熱水浴缸中療癒五感，又或在 8 個室外泳池中任選一個暢泳。桑多斯普拉卡爾全包式酒店亦備有2 間池中酒吧、3 間池畔酒吧、桑拿、蒸氣室、電子遊戲室及花園。

桑多斯普拉卡爾全包式酒店內或附近是否設有餐廳？

是的，此住宿附設 9 間餐廳。

桑多斯普拉卡爾全包式酒店是否設有戶外私人空間？

是的，每間客房都配備陽台。

桑多斯普拉卡爾全包式酒店附近區域有何特色？

從桑多斯普拉卡爾全包式酒店出發，短短 4 分鐘步程可到普拉亞卡爾海灘，19 分鐘步程即達馬伊高爾夫球場。

卡曼海灘桑多斯普拉卡爾全包式酒店優惠

Q: 桑多斯普拉卡爾全包式酒店是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

Q: 桑多斯普拉卡爾全包式酒店是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

Q: 桑多斯普拉卡爾全包式酒店內或附近是否設有餐廳？

是的，此住宿附設 9 間餐廳。

Q: 桑多斯普拉卡爾全包式酒店是否設有戶外私人空間？

是的，每間客房都配備陽台。

6/10 不錯

2025 年 11 月 8 日

No hot water in the evenings

robert (4 晚行程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 11 月 5 日

Lots of restaurants closer, many details in need of maintenance and the AC in the room did not regulate efficiently

Tonje (2 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 10 月 19 日

Sea view obstructed

mark (3 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 30 日

Habitación impecable, buenas amenidades, necesitan más logística en el transporte interno y por favor que alguien de su personal mueva el vehículo al estacionamiento y a la recepción

Jorge (4 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 23 日

Altamente recomendado

Todo muy bien, solo que cuando quisimos solicitar room service nunca nos contestaron, fuera de eso todo excelente

JORGE EDUARDO (4 晚家庭旅程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 8 月 16 日

I loved the Sandos resort. It was a beautiful property with a scenic walk leading to the beach. The rooms are clean and spacious. The food at the buffet was okay. I didn't try any of the restaurants since there were no reservations. I would stay again and would recommend this hotel.

Arlene Michelle (4 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 14 日

This is a home away from home, we return year after year and love everyone there. This time we were fortunate to have Zyanya as the PR rep, as part of our Expedia package, and she was absolutely amazing. So gracious, friendly, and kind, and unbelievably helpful whenever we needed anything or had any questions. She is the best and we hope to see her again next summer. Thank you for everything, Zyanya!

Barbora (21 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 13 日

Buffet options were great, especially loved the fresh fruit variety. Room was spacious, clean and the bed was very comfortable. Staff were attentive and bery polite.

Anita (3 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 12 日

Ana (4 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 8 月 12 日

It was clean but the workers were not very helpful. We were lied to on more than one occasion. We asked Raul from transportation if he could take me to the Loby instead of leaving me at the shuttle station where the excursion picks up and he said NO that he had something else to take care of. I walked to the Loby and Raul was there hanging out with the luggage guys and 10 minutes later he had his backpack on ready to go home.. On the first day we arrived nothing was explained to us. It was terrible service from the Loby check in man.

Mariela (4 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 8 月 11 日

Everything was far in the facility. Had to take trolley to go to different places. They only had one trolley. It would get packed and sometimes you have to wait for another one. Usually 20 minutes or more. No dinning options. Could not make reservations. Always booked even though we paid. Staff didn't know how to provide info. place is big and you need directions. staff never gave clear directions. Shower was cold. I spoke to front desk several times. nothing was done. cold shower all day and I had my daughter who had a sore throat.

rodrigo (4 晚家庭旅程)

Orbitz 真實旅客評價

10/10 完美

2025 年 8 月 11 日

I don’t have a word to describe how wonderful was my experience in this hotel. Everything was Amazing. I will highly recommend it.

Arelys (4 晚家庭旅程)

CheapTickets 真實旅客評價

8/10 很好

2025 年 8 月 11 日

La comida es variada, solo reserva las cenas desde el momento que llegas, vale la pena

Edith Patricia Osorno (3 晚家庭旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 8 月 10 日

I didnt like any of it. Upon arrival the check in girl was rude and made a comment to her friend about us, not knowing I speak Spanish. Then they gave us a room which was not the right room. I payed for a private pool and we did not get that. I asked amd they said the room i wanted sas unavailable unless I took it with no air conditioning. They said if one became available they would let me know, never heard from them. They put my family and I all the way in a corner, far away from everything. The bracelet/key to our room didnt work 3 time's which we had to walk ALL the way to the lobby to get it fixed and in the end it was the door that didnt work. Impossible to make dinner reservations and the food is not good, at all! Bars close very early! Overall not a good experience, would never return to this hotel. Avoid if you can!

MariLuz (6 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 8 月 10 日

It was good but the pool needs to be cleaned more and the staff is to much trying to sell you timeshare. I don’t like that

Jose (3 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 8 月 10 日

Pools were extremely dirty. No hot water for showers for the 6 days we were there.

Michael (6 晚家庭旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 8 月 8 日

Our room had to change twice; once because the room i requested in reservation was unavailable and second time the room was not clean by check in. By the time we got into a room it was 4 pm. Also keep all receipts of purchases until you leave resort. They said i never paid my seek and go excursion when i got there and i know i did even when i showed transaction They couldnt find the receipt on there end so i got charged twice. And toward the ending of the night there so many people trying to get on the shuttle and there is only one that is running which is time consuming especially because you do need to get on the shuttle due to the resort being huge, expect to wait for a while unless you get on the shuttle super early or super late in the evening times.

Jennifer Sandra (3 晚行程)

Expedia 真實旅客評價

4/10 一般

2025 年 8 月 8 日

No hot water in a week, drainage problems in public restrooms, bad building maintenance... a shame..

Gustavo Sebastian (6 晚家庭旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 8 月 7 日

Mold everywhere, dirty, old

Ricardo (4 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 8 月 6 日

Only the buffet was good . The restaurants that you needed to make reservation were terrible and definitely not worth it. The transport was a rip off because the butler will say one price and by the time you enter the taxi they were adding you another 100 pesos extra . In the final days of the stay was NO HOT WATER and no PRESSURE / we had to shower in cold water

Roxana (5 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 8 月 4 日

Checking time took way to long, front desk person upgraded my room, to a platinum tower, room assigned, was in poor condition, bathroom room had a major water leak molding, bedroom walls were also moist with some mold air conditioning not working,, reach front desk they sent maintenance, too way to long to finally get a different room assigned to my family past 8:20pm !!

Socorro (4 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 8 月 3 日

I would rate this resort 3.5 stars at most. The rooms are spacious, some may comment that it is out of date, I would disagree. It has a Spaniard vibe. However there is never any hot water. Food: we were there for 5 days and could never get into the specialty restaurant that is included (besides the buffet) without having to call and argue with the front desk to get us in. We managed to get into two but that was after hours of discussion and one not even being the restaurant we requested. What was more disappointing is the restaurant were always empty , yet always “booked”. We came with a wedding party and requested if we can reserve a dinner where we all can join in one of the speciality restaurants and nothing was accommodated. The food is average. You get two bottles of water and they do not give you any more even when I’ll request it. We did the romantic spa package. They greeted us horribly and gave us a look. The massage was average. The jetted tub that was included was cold water. The elevators were broken the whole trip, the shows were average. We loved the animals around the resort and the greenery. We loved the bike tour with Jessica. She was informative and sweet. The rooms were cleaned when requested. If I were looking for a 5 star resort in playa de Carmen, I wouldn’t come back to this resort.

Azalia (4 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 8 月 3 日

Kristy (5 晚行程)

Expedia 真實旅客評價

6/10 不錯

2025 年 8 月 3 日

Food options

Kiem Ba (5 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 8 月 2 日

This hotel is big, needs to walk about 10 minutes to the beach. The pools and rooms are broken into three sections. Family (furthest out from the beach), adults only/Haciendas/timeshare and Family VIP (extra charge for upgrade) beach front and main pools. The walking gets old after a couple of days. Most of the staff was great with a few exception (pool bar) at the main pool and the photo guy (Arab) they hate their job and their customer service sucked. We stayed at the family area and we were put next to a very noisy family they were kids running and yelling without adult supervision after 11 pm everyday and we call for help and nobody answer. Room service food is limited and below average. Overall we had a good time and will stay here again but knowing what to expect will be easier to manage (pay extra and stay beachfront) so teenagers don’t complaint bruh. We didn’t dine here due to the long list for reservations.

Hector (7 晚家庭旅程)

Expedia 真實旅客評價

桑多斯普拉卡爾全包式酒店

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