桑多斯普拉卡爾全包式酒店是否設有泳池？

是的，此住宿設有8 個室外泳池及兒童泳池。

桑多斯普拉卡爾全包式酒店是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

桑多斯普拉卡爾全包式酒店是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

桑多斯普拉卡爾全包式酒店是否有提供機場接駁車服務？

是的，來回機場接駁車有提供服務。費用為每位單程 MXN2100。

桑多斯普拉卡爾全包式酒店的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：23:30。退房時間為 12:00。延遲退房收取附加費 (因應供應情況而定)。

桑多斯普拉卡爾全包式酒店是否附設娛樂場？

否，此住宿不設娛樂場，但里維埃拉大賭場 (8 分鐘車程外) 就在附近。

桑多斯普拉卡爾全包式酒店店內與附近有什麼好玩？

歡迎暢玩划橡皮艇、帆船及浮潛等店內活動。店內其他休閒康樂節目包括健身班。你可享用 SPA 服務，於熱水浴缸中療癒五感，又或在 8 個室外泳池中任選一個暢泳。桑多斯普拉卡爾全包式酒店亦備有2 間池中酒吧、3 間池畔酒吧、桑拿、蒸氣室、電子遊戲室及花園。

桑多斯普拉卡爾全包式酒店內或附近是否設有餐廳？

是的，此住宿附設 9 間餐廳。

桑多斯普拉卡爾全包式酒店是否設有戶外私人空間？

是的，每間客房都配備陽台。

桑多斯普拉卡爾全包式酒店附近區域有何特色？

從桑多斯普拉卡爾全包式酒店出發，短短 4 分鐘步程可到普拉亞卡爾海灘，10 分鐘步程即達Paseo Xaman-Ha 自行車道。

卡曼海灘桑多斯普拉卡爾全包式酒店優惠

Q: 桑多斯普拉卡爾全包式酒店是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

Q: 桑多斯普拉卡爾全包式酒店是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

Q: 桑多斯普拉卡爾全包式酒店內或附近是否設有餐廳？

是的，此住宿附設 9 間餐廳。

Q: 桑多斯普拉卡爾全包式酒店是否設有戶外私人空間？

是的，每間客房都配備陽台。

10/10 完美

2025 年 9 月 30 日

Habitación impecable, buenas amenidades, necesitan más logística en el transporte interno y por favor que alguien de su personal mueva el vehículo al estacionamiento y a la recepción

Jorge (4 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 23 日

Altamente recomendado

Todo muy bien, solo que cuando quisimos solicitar room service nunca nos contestaron, fuera de eso todo excelente

JORGE EDUARDO (4 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 2 日

Ursula (3 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 8 月 2 日

The customer service from the waitress on the individual restaurant was bad now the buffet waitress customer service was good The entertainment was good

HECTOR J (4 晚友伴旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 7 月 28 日

Good if You Get a Deal

Pros: I stayed in the Platinum Tower, and I will adamantly say the rooms are well appointed, extremely comfortable, and well stocked. The food is tasty if unremarkable at the quick-service places, but, difficulties getting a reservation aside, the restaurants were fantastic, especially the steakhouses. The pools and the beach are beautiful, well maintained, and not too crowded. Cons: The main issue I had with Sandos was the spa. I experienced an uncomfortable upsell in the midst of a massage. Seriously, she spent the first 20 minutes trying to get me to upgrade to the next tier, which ate into the time I had paid for, and then hovered while I was given a written feedback form. When I didn't write anything, she immediately made some comments about me in Spanish. I speak some Spanish, so I got the jist of what was being said, and it wasn't good. Also, the layout is a bit funky (the childrens' pools are closest to the adults-only section), they are a little lax with the "adults only" label in certain sections, the distances are very far here, and the trolley service is erratic at best. It was a 16 minute walk from reception to the Platinum Tower - I could handle it, but someone with mobility issues would have a very hard time. The trolley issue leads into the final con - the staff here kind of pale in comparison to other resorts I've visited/stayed at in the area. They're surlier here, and push the upsell at every opportunity, which I don't appreciate at an all-inclusive.

Joseph E (4 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 7 月 11 日

Absolutely horrible. Concierge person Zyanya was horrible. All the reservation she told me were false. This vacation was more stressful than enjoyable as a vacation should be unfortunately. The pools were dirty, they were fixing both rooms on both sides and the noise and pain smell was horrible. This was our 3rd time staying there and definitely unhappy. The elevators didn’t work they didn’t tell us and gave my parents a room on the 3rd floor

Maria (6 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 7 月 9 日

Not ideal for me or my family. Plenty of cons vs pros. Gigantic property and I mean 30 mins of walking minimum if you stay near the lobby. First you will be greeted with the front desk and they will up sell you to different building near the beach for a minimum of $1000 USD not pesos. They will tell you that you booked a room very far from everything and they are right unfortunately. trolly comes around every 20 mins or more and is usually packed with people. Water in the room…! That’s a privelage believe it or not. Water is rare at the property let alone cold water 😀 ya not gonna see that there. Breakfast ends at 10:30am and I mean 10:30. You walk in 10:25 you WILL NOT find anything to eat as they start picking up the food around 10:15am. Staff is fairly rude and not very cooperative. When they say NO it’s usually final and won’t try to accommodate any requests!!! Oh dinner reservations are need to be made as soon as you step a foot in the property, and that’s still too late. They’re definitely bias to the “Elite Members” whatever that is. All restaurants and lobbies are extremely hot, even when the AC is on. I will say the rooms were descent for the most part. Get ready to walk, walk and walk some more if you book your room far from everything as they will tell you, or just pay up $1200-$1500 to be close to everything. Study their map before you book. Food quality in the buffet isn’t all that great, definitely seen better.

Amir (7 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 7 月 8 日

The resort setup was a disappointment, especially since we were travelling with multiple families and kids. The buffet area was 10 minutes walk from the suites. Kids were restricted due to age limits to the arcade and the water park. after requesting to have rooms next to each other 6 months ago all our rooms were far apart including the kids room. Front desk was rude and tried selling us options to upgrade when we already had the all inclusive option. We were only able to get reservations to 2 restaurants on the resort out of the 7 days we stayed. We have traveled to Mexico multiple time and stayed at different resorts this by far was the most disappointing.

Drastee (6 晚家庭旅程)

Expedia 真實旅客評價

2025 年 7 月 5 日

Rhiannon (4 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 4 日

Lizbeth (3 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 3 日

Shshay Teleisha (5 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 2 日

Alicia (5 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 2 日

Beautiful and amazing place!

Alma (3 晚友伴旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 7 月 2 日

*Disappointing Experience at [Sandos Playacar] I'm extremely disappointed with my recent stay at [Sandos Playacar]The staff seemed completely uninterested in ensuring a pleasant experience for guests. Their attitude was unfriendly and unhelpful, which set the tone for the rest of my stay. The facilities were also subpar. The rooms were not well-maintained, and the amenities were lacking. It felt like the resort hadn't invested in updating or renovating their facilities in a long time. To make matters worse, the rules were ridiculously strict. It felt like they didn't trust their guests at all. The lack of flexibility and understanding from the management team was staggering. The early closures of the bars and food courts at the pool area were a major letdown. As someone who enjoys unwinding with a drink or a bite to eat by the pool, I was surprised and disappointed that these amenities weren't available later in the day. It felt like the resort wasn't designed to accommodate guests who wanted to relax and enjoy themselves. What really stood out to me, however, was the noticeable difference in how staff interacted with guests. I couldn't help but feel that there was a racial disparity in the service I received compared to others. This feeling of being treated unfairly based on my race was really disappointing and took away from what should have been a relaxing experience. To add insult to injury, the pictures on the resort's website were completely misleading. The images

Miguel (6 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 2 日

Theres a big responsible for this vacation success in Sandos and his name is Eyter Briceño, initially people from the front desk simply didnt have a lot of enthusiasm in helping us out and assigning the correct rooms, but then Eyter stepped in and our experience changed thanks to him. We had a great time food is good although in the Gourmex restaurant we had a bad customer experience from our waiter. Overall Sandos is a good hotel just try to improve in customer service mainly on the front desk and restaurants. Like I said if it hadnt been because of Eyter this would have been a pretty different review.

Armando (5 晚家庭旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 7 月 1 日

Liliana (6 晚行程)

Expedia 真實旅客評價

6/10 不錯

2025 年 7 月 1 日

Don't know if the A/C was broken, off or set to boiling. It was so hot in the restaurants, in the lobby, in the meeting place, in the lounges. It was truly unbearable to eat a meal at any of the open restaurants or have a drink at the lounges. The staff that works under those conditions deserve metals. They smiles through it all. The room A/C was just ok after we turned it to its highest setting. We have stayed at this Sandos many times and it was great but this was our last.

JAMES HENRY (10 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 1 日

Spent a week here towards the end of June. Resort was around 60% full. Absolutely loved our time here. Stared with a really welcoming reception and just got better from there. Our room was a king and bunkbed which was perfect for our family of 4, our children being 12 & 15. Very spacious with enough room for us all. Air con and ceiling fan much appreciated ! Fridge regularly stocked and maid service was excellent. Resort is fantastic, lots of different pools to visit and although we came at seaweed season so didn’t really go in the sea, the beach was nice and clean. Loved every single restaurant and it was pretty easy to book a meal somewhere each night. Main breakfast and lunch buffet was good, with plenty of options for all. A few nice snack bars dotted around the resort too. Staff all over the resort were super friendly and lots of animals around to bump into, though not too keen on the raccoon we seemed to keep bumping into every night after dark. Very few complaints and will be back. My only thing to note was the towel booths were very hit and miss if anyone was there. This occurred at multiple pool areas. Supposed to be staffed from 8am - 6pm but more often than not nobody was there to collect or hand back in towels. You can go to the reception area but I found this pretty poor considering you’d generally want to get your towels from the pool area and hand them back there.

Barry (7 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 7 月 1 日

Lo positivo primero ..la propiedad cuenta con muy buenos restaurantes y la verdad no es dificil hacer la reservacion. Ñas habitaciones muy buenas y lo mejor lo mejor la cama..esta expextacular de confortable. El Hotel cuenta con muy buenos shows en la noche. Lo negativo y lo peor son los tragos..ninguno sirve muy mala calidad de las bebidas tuvimos q pasarnos toda la semana con pura cerveza. No hay un trago que sirva en ese hotel. Lo segundo peor es lo lejos que queda todo..preparate para caminar..solo hay un trensito ..pero a todo hay que caminar.El buffet si se acaba algo de comida no lo reponen ..so de una vez coje todo lo q veas q te gusta. Y lo otro peor fueron los dulces del buffet y del Cafe..todos los dulces sin exepcion es seco hasta el pan masa dura y seca.

Maykel (7 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 30 日

Eric Daniel (6 晚行程)

Expedia 真實旅客評價

桑多斯普拉卡爾全包式酒店

Sandos Playacar All Inclusive

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