had a very disappointing experience at this hotel and ultimately had to cut my stay short and move to another property.
The first room I was given had a broken air conditioning unit, and I discovered blood stains on the bedsheets — an unacceptable hygiene issue. I requested to be moved to another room, only to find that the bathroom in the new room had mold on the walls and brown rings in the tub.
Unfortunately, the overall lack of cleanliness and maintenance throughout both rooms made it impossible to continue my stay. I would not recommend this hotel based on my experience.
Megan
3 晚商務旅程
2/10
They had a bunch of sales guys from Brooks Pest Solutions there and each night they got drunk a rode Setways all over the hotel while being obnoxiously loud and then the second night they beat on my door for 10-15 minutes until I opened it up and they were clearly drunk and said they were on the wrong floor.
Christopher
2 晚家庭旅程
10/10
Joseph
1 晚行程
8/10
Front desk clerk was great! Friendly & efficient.
Pool felt great but is ready for a good scrub.
Rooms are big and we'll appointed. Good location, food nearby & it's a safe neighborhood.
Jen Trent
1 晚家庭旅程
6/10
Gloria G.
2 晚商務旅程
10/10
James
1 晚行程
6/10
I didn’t get resting because they had fire alarm, we have to get out immediately staying outside for two hours with cold air
Young m
2 晚家庭旅程
6/10
The guests in a room across the hall had a loud party with music you could “feel” in our room. Reported to front desk but still went on past 10. Room and bed were comfortable. Good breakfast. Lots of restaurants in the area.
Rhonda
1 晚家庭旅程
8/10
We had a nice experience, breakfast was much better than other hotels in the same category. Small egg quiche and real bacon.
Very nice staff.
Carolyn
1 晚行程
2/10
Shanae
2 晚行程
10/10
Derrick
1 晚商務旅程
10/10
Everything about our stay was great . Would stay here again!
Brittany
4 晚家庭旅程
10/10
Cynthia
3 晚行程
10/10
Jocelyn
2 晚家庭旅程
10/10
It was a very pleasant place to stay and the price is excellent.
John Eric
2 晚家庭旅程
8/10
No complaints other than the hotel is very dated
ROY
2 晚行程
10/10
Cynthia
3 晚行程
10/10
I enjoyed my stay here. Everyone was very accommodating and the property was clean and nice. Breakfast was always fresh and on time. I particularly enjoyed working with Tracy at the front desk, as she went over and beyond to make sure my stay was enjoyable.
Katina
14 晚行程
8/10
jonathan
2 晚行程
10/10
Patricia
10 晚行程
2/10
My car was broken into while I was parked in front of the building. Several items were stolen. I was informed that management would contact me, but an hour later, no one had the courtesy of speaking to me. Since there are no cameras outside, there was nothing that could be done.
Hector
6/10
Kandis
2 晚行程
8/10
I tried a Holiday inn express last lime and this was way better. Room was huge, full refrigerator, stove top and microwave. They would’ve gotten an EXCELLENT but the hot tub was broken and not available and I picked this Marriot because of the hot tub for my injured shoulder! All the employees were great and did everything to assist me!
JOSEPH
3 晚行程
4/10
Unfortunately I have not had the best experience with my last 2-3 stays with Marriott. This last stay at Residence Inn stone oak was by far my worst stay. Very outdated, closets broken and mirrors damaged. Room was not properly cleaned as you could see the food and grease stains from someone cooking and touching the outlets in the kitchen. Mattress old and torn fabric hanging underneath clearly visible. Bathroom not clean tub and toilet had hair. I’m just disgusted as a longtime customer. Hopefully this location can fix these issues.