on arrival the hotel looked like a construction site, no car park or outside area.
we weren't informed that the building was under construction and remodelling.
we stayed in the family loft room
.floor tiles cracked
.hob not working and rusty
.kitchen wall cupboard on floor
Wednesday 10th September evening 2 cockroaches ran across the floor, had to call front desk they arrived and sprayed them and removed one, Thursday morning the other one was in the cupboard that had our cereal and some food in, which had to get thrown away.
The wardrobe had no space for clothes neither did it have coat hangers .
The kitchen area not equipped with anything, we had to buy a kettle which we gave to the hotel on our departure. The list I have is endless, in a word we were completely blindsided by not one but both our bookings through you and will be hard pressed to recommend you let a lone use you again.
Both my bookings with Hotel.com have failed to meet my expectation of a service well done and has been disappointment after disappointment. photos to follow in a separate email.
