I left the hotel completely disappointed. Paid 700 pounds for a night stay and the minimum you expect is great service. The room didn’t have hot water, no proper shower. Requested the outside hot tube to be cleaned at 16:30hrs (since was full of leaves) and after chasing the hotel many times, they send someone close to 22hrs when it was too late to experience the hot tube outside. The hotel offered misleading information about taxi prices, be aware, they charge an extortion for taxi fees, you can get better prices on the app InRide. Staff asks for tips every single time they do the slightest thing, even for preparing a drink behind a bar, it is not worth it the price you pay, I would definitely not recommend it. I left upset for not being able to experience the room fully.
Nadya
Nadya (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月10日
Vale a pena se hospedar !!
O Hotel é muito pitoresco, sem dúvida vale demais a estadia. Muito rústico com iluminação apenas com velas no quartos. O bar de praia é fraco de atendimento e estrutura. Chegue cedo para pegar algum lugar. Os demais restaurantes, são lindos, mas extremamente caros. Respire e encare que vale a pena uma ida. Se precisar escolher, vá ao roof top tomar um drink e depois vá para o sushi. O restaurante mexicano é o mais fraco de comida. Não deixe de visitar a loja que fica ao lado da recepção e do museu que fica ao lado pela parte externa.
Celso
Celso (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Javier Aldape
Javier Aldape (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月18日
Azulik was our worst experience and stay in Mexico
During the check-in everything went nice the lady was nice, explained how everything would work and told us all about Azulik. She told us when we would check out we would be needing to return the bracelet at 11 and leave our luggage at the reception after the check out, and after that we would be able to keep our experience at Azulik and at the places outside of the main complex of the hotel (like the museums they have outside), we decided to enjoy our stay mostly in our room and at the beach bar since we didn’t want to use the car during the stay but only after checking out, so we asked if we could plan to enjoy the Sunset Experience on the check out day because it was raining during our stay and visit the museums after the check out, she confirmed it and just said that we should give our names on check out before going to the museums and the Sunset Experience.
The stay in Azulik showed us that it’s only nice in the pictures, but there’s virtually nothing to do except the public beach and the bathtub in the room, it felt like we were inside a catalog of massage and saw nobody doing massages, just the massage people doing videos and posting which was the weirdest thing. There’s no pool in the hotel or gathering place.
On check-out the gentleman was awfully rude and just told us he wouldn’t anything for us since we checked out almost expelling us from Azulik and told us to talk to the concierge lady that tried to sell us everything that was supposed to be included in stay.
Mattheus
Mattheus (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月18日
Sebastian
Sebastian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月18日
This was the BEST resort. Amazing experience. 10/10. The location was great too.
Tatyana
Tatyana (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月17日
BEE
BEE (4 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月16日
Visit but do not stay
I found the place massively disappointing, service was awful, standard rooms are very dated now and need a refresh and we couldn’t even check in until 5pm but yet they send me several messages on check out day to ensure I was out by 11am even after saying I wanted an extra hour due to the 2 hour delay at check in!
No lighting is an issue, means the girls can’t do their makeup and to be honest it’s just dangerous as you can’t see a think, I even knocked a candle over as they are not secured to anything and as the entire place is wood that’s not ideal.
The prices are ridiculous, Kin Toh cheapest main course is £60 and I’ve had a better pasta in Wetherspoons!
Overall I was just very disappointed which was a huge shame, visit the museum or bar for your Insta pics but don’t stay here or eat here
Anthony
Anthony (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月22日
Jorge
Jorge (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月11日
Azulik - Avoidable
Mosquitoes in the room made life tough. No wifi made it difficult to communicate with staff for anything. Towels smell of spa oils. Not many options for dining. Overall experience was below expectations though staff is very helpful.
Bharat
Bharat (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月2日
Gulcan
Gulcan (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月1日
No water for 2 days and no electricity on Thursday while we were there , staff said sorry and said they can’t do much we have to deal with it
Tahseer
Tahseer (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月17日
Luis
Luis (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月15日
Azulik Tulum is a beautiful hotel, perfect for taking pictures. However, that's about it. The room was dirty and had stains on the curtains! It's a place to visit for a short while, snap some photos, and that's it. The waitstaff at the restaurants were very nice, but the beach area is small, and the water was full of seaweed and murky. Additionally, the hotel's location is not great, as it's not close to other beach clubs and restaurants. It's simply not worth staying overnight at this hotel. Make sure to read the reviews carefully before deciding to book.
Alicia
Alicia (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月30日
Astrid
Astrid (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年7月29日
Katherine
Katherine (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月28日
best
yaser
yaser (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年7月27日
I'm hyped and overpriced for what it is. You have no privacy in the rooms. The rooms are old and they smell. AC wasn't working. The rooms only have candles and no light. bathtub wasn't working and they failed to fix it.
azi
azi (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月21日
Loved it
Hediyeh
Hediyeh (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月17日
service was BEYOND amazing, great atmosphere, and overall a most wonderful stay. restaurant was the only issues as the service was horrid and very frustrating.
Lakshmipriya
Lakshmipriya (3 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月15日
Pedí apoyo con devolución de la reservación ya que somos alérgicos a los piquetes de los animales y no quisieron
Se portaron groseros y se quedaron con el dinero del pago de nuestra reservación es un tema médico no un capricho